Remove Customer Service Remove Freight Remove Shipping Remove Sourcing
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Metrics that Matter: Customer Service

QAD

Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. Unreimbursed Freight. Unreimbursed Freight.

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AI in Logistics: A Sea of Potential Amidst Waves of Change

Freightos

” ( Source) Global freight, with its blend of structured processes, unpredictable variables and high frequency, is perhaps the most fertile playground for the AI revolution. While Mick Jagger might not trust ChatGPT to ship his guitar, it’s clear that the winners in logistics won’t be humans or AI.

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Mars Wrigley’s Highly Successful Supply Chain Digital Transformation

Logistics Viewpoints

For Mars, digitalization has focused on improved customer service, cost reductions, and making their supply chain associates more productive. Mars Wrigley chose Transplace, now UBER Freight, for North America and a partnership with Maersk/E2Open for ocean freight. But how to do this was very ambiguous.

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Yellow Corp. (YRC Freight) and Surge Transportation Leave The Stage

Freightera

The third largest US trucking company Yellow (YRC Freight) and Surge Transportation freight brokerage are closing operations: Here’s what it means for shippers and transporters with the commentary from Freightera CEO, Eric Beckwitt Recent developments have sent ripples through the entire freight industry.

Freight 39
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Molex Prizes Agility

Logistics Viewpoints

There was no air freight possible then into Europe,” added Gerald van den Eijnden. You would call up the freight forwarders, and they would send an Excel spreadsheet” that contained all the shipments for Molex in the coming days or weeks. Yes, SAP had inbound ASN’s (advanced ship notices). But they were very basic.

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The Tai Software Story with Walter Mitchell

The Logistics of Logistics

Walter has a successful track record as a hands-on technology leader responsible for teams across various business areas, including development, sales, and customer service. Tai customers know them for commitment to innovation, fast, efficient problem solving, and dedication to their success.

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Way More Than Visibility with Adam Compain

The Logistics of Logistics

Adam Compain is the Founder & CEO of ClearMetal, a software company that specializes in international freight visibility, dynamic planning, and customer experience. Adam has appeared on Bloomberg TV and on the cover of American Shipper as “the changing face of ocean freight.” Way More Than Visibility with Adam Compain.