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Metrics that Matter: Customer Service

QAD

Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. Unreimbursed Freight. Unreimbursed Freight.

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What Makes a Truly Agile and Resilient Supply Chain?

Logistics Viewpoints

However, this thinking could lead to a potentially higher costs and low customer service. True resiliency is achieved when supply chain leaders can predict issues and dynamically respond – from sourcing and manufacturing to final delivery – with agile solutions.

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AI in Logistics: A Sea of Potential Amidst Waves of Change

Freightos

” ( Source) Global freight, with its blend of structured processes, unpredictable variables and high frequency, is perhaps the most fertile playground for the AI revolution. While Mick Jagger might not trust ChatGPT to ship his guitar, it’s clear that the winners in logistics won’t be humans or AI.

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We Are In Trouble. Raise the Red Flag. Be Proactive.

Supply Chain Shaman

containers are received rom China for every container shipped. Labor shortages abound for road freight. The Freight Rates for a 40 foot container from China to the west coast of the United States is quadruple the price of a year ago. The issues result in late arrivals and customer service issues. Price Increases.

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If an Item Is Damaged in Shipping, Who Is Responsible?

Intelligent Audit

Shippers understand this feeling well, sometimes regularly dealing with damaged in-transit freight. So when damaged freight happens, what’s next? Common Causes for Damaged Shipments and Freight Claims. Carriers and shippers understand that the fingers start pointing as soon as a load of damaged freight arrives at the dock.

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Mars Wrigley’s Highly Successful Supply Chain Digital Transformation

Logistics Viewpoints

For Mars, digitalization has focused on improved customer service, cost reductions, and making their supply chain associates more productive. Mars Wrigley chose Transplace, now UBER Freight, for North America and a partnership with Maersk/E2Open for ocean freight. But how to do this was very ambiguous.

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A Review of the Top EU E-Commerce Shipping Challenges

ModusLink Corporation

Top View Cargo containers ship logistics transportation Container Ship Vessel Cargo Carrier. import export logistic international export and import services export products worldwide. The Importance of E-Commerce Shipping and Logistics in EU Transportation.