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Securing the Pickleball Supply Chain

Logistics Viewpoints

Modernizing the Franklin Sports Supply Chain Becky Jordan was brought in two years ago to modernize Franklin Sports’ supply chain. Jordan’s work history included stints at Adidas and Rebok, so she understands not just supply chain management, but how sophisticated multinationals have applied these concepts in the sporting goods industry.

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Top 10 Tips to Effective Customer Service in FMCG

Enchange Supply Chain Consultancy

The Enchange Supply Chain House ; the one-stop shop for all of the elements you need to achieve supply chain excellence.

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FMCG SKU Proliferation: How this affects your Customer Service

Enchange Supply Chain Consultancy

Do you know how this proliferation is likely to be affecting your customer service? When you have 16+ variants of the same shampoo pack size you can understand why picking errors occur, stocks become inaccurate leading to lower customer service levels. How do these decisions get through S&OP meetings? Cost per SKU.

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10 Top Tips To Tip-Top Customer Service in FMCG, Drinks & Pharma

Enchange Supply Chain Consultancy

Do FMCG, Drinks & Pharma Companies delude themselves on Customer Service? Whatever service related KPI you measure, the KPI is designed to asses how you are performing both internally and at a retailer or outlet level, against peers. I think some may well be doing this and may or may not know it!

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[INFOGRAPHIC] 6 Logistics Industry Trends Set to Transform 2016 & Beyond

GlobalTranz

Although logistics providers have been gradually switching towards sustainable efforts, such as the use of natural gas-powered vehicles, the push for sustainability in 2016 will exceed that of previous years, explains Jordan England-Nelson. Nearshoring also allows manufacturers and logistics provider is to save money.

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FMCG Success Story: Focus on Customers - see the Benefits

Enchange Supply Chain Consultancy

Seeking external expert assistance “Foresight” started out on an adventure that would change the way they approached business at the customer end of the chain. Customer Service. Customer Service personnel had received no training in the subject - nobody really wanted to take responsibility. Route To Market (RTM).

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UK NHS Supply Chain: bed-busting benefits of patient SKUs

Enchange Supply Chain Consultancy

Some time ago I looked at the often dreadful customer service offered by FMCG and Telecoms companies in CEE. After being in UK for a few weeks I have experienced really poor service from organisations you would think had top notch, high performing supply chains.