The Network Effect

JULY 17, 2015

And more recently a significant amount of energy has been focused on improving the cash-to-cash cycle times of our businesses. We go to great lengths in protecting our relationships with both our customers and suppliers in order to be sure we can satisfy the actual demand at the right time in the right location.

Customer Service 100

Customer Service Cost Reduction Strategies Data Management Expense Reduction 100

ToolsGroup

JUNE 10, 2022

What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention. They increase customer spend, lifetime value, and profitability.

Customer Service 295

Customer Service Examples Price Reduction Sourcing Strategies 295

Supply Chain Shaman

NOVEMBER 21, 2023

My client attempted to have a supply chain discussion to improve flow, and his executive group just did not get it. Fred owned logistics and customer service for the organization. The warehouse I ran just completed a consolidation of three shipping centers. Sometimes, this is a tough discussion. Yes, I am that old.)

Supply Chain Planning Software 325

Supply Chain Planning Software Inventory Reduction Supply Chain Design Software Cost Reduction Strategies 325

Supply Chain Shaman

JANUARY 9, 2024

The companies with the strongest year-over-year performance (placing in the winner’s circle for six more times in ten years) are Apple, L’Oreal, Nike, Paccar, TJX, and TSMC. Supply Chains to Admire Winners 2023 Examine Your Own Paradigm. How Do You Define Excellence? Humility exudes from my fingers as I type this post.

Supply Chain Planning Software 287

Supply Chain Planning Software Pharmaceutical Supply Chain Planning Gartner 287

Freightos

AUGUST 14, 2023

First off, AI is gradually making its mark, and the buzz isn’t just empty noise. A full 96% believe they will leverage the tech (and when was the last time you saw such consensus from both shippers and forwarders? This teased a future that could make energy cheaper, levitate trains and solve algebra problems. I dove in too.

Logistics Network Optimization Software 249

Logistics Network Optimization Software Price Reduction Material Savings Supply Chain Software 249

Logistics Viewpoints

OCTOBER 2, 2023

FourKites CEO, Matt Elenjickal One of the two leaders in the real-time transportation visibility market is FourKites. ARC considers real-time visibility solutions, like the one from FourKites, one type of SCCN solution. ARC considers real-time visibility solutions, like the one from FourKites, one type of SCCN solution.

Real-time Visibility 218

Real-time Visibility Supply Chain Visibility Inventory Reduction Agile and Lean Supply Chain 218

Logistics Viewpoints

DECEMBER 12, 2023

In today’s fast-paced, hyper-competitive, omni-channel world, warehouses play a critical role in maximizing service and fulfilling the ambitious customer promises that are required today. But, at the same time, labor shortages represent a crushing obstacle to getting daily work done. billion in 2022 to $3.12

Supply Chain Planning Software 279

Supply Chain Planning Software Warehousing Predictive Analytics Software Supply Chain Design Software 279

Supply Chain Shaman

OCTOBER 16, 2023

I like the use of growth, margin, inventory turns, Return on Invested Capital, customer service and ESG metrics. Sales and marketing-driven processes are functional and no substitute for the use of channel data and improving the time for the organization to respond at the speed of business. I am also amazed. Drives Value.

S&OP 321

S&OP Supply and Demand Forecasting Supply Chain Design Software 321

Logistics Viewpoints

OCTOBER 19, 2023

If I had done due diligence, I’d have seen the warnings – the retailer had pretty pictures on their website, but their supply chain failed them, creating an eleven-month saga and unhappy customer. The distribution center (DC) hadn’t released the order, but customer service didn’t have access to the right systems to see exactly what was wrong.

Supply Chain Planning Software 224

Supply Chain Planning Software Supply Chain Design Software Supply Chain Software Supply Chain Planning 224

Logistics Viewpoints

MARCH 25, 2024

Infor’s CEO, Kevin Samuelson Infor’s strategy for differentiating their business from competitors like SAP and Oracle rests on a truly differentiated approach to ensuring that their customers get ongoing value from the business applications they purchase. Increasingly, large enterprises have decided to do just that.

Vendor Strategies 224

Vendor Strategies Material Savings Resource Reduction Supply Chain Design Software 224

Supply Chain Shaman

FEBRUARY 18, 2021

The output was just not helpful. We have too hard-wired solutions bolted into IT architectures to enable the flexibility needed by business leaders during times of high variability. Over time, this changed. The Covid-19 pandemic tested the global supply chain. It will not be over soon. The reason?

Supply Chain Planning Software 278

Supply Chain Planning Software Supply Chain Design Software Supply and Demand Procurement Analytics 278

Logistics Viewpoints

SEPTEMBER 4, 2023

Transportation procurement needs to support both customer service and a company’s internal supply chain goals. Depending on the product, their customers are consumer goods companies, retailers, food service distributors and restaurant chains. Almost all companies will say that “service” is important.

Procurement Solutions 203

Procurement Solutions Procurement Analytics Manufacturing Procurement Optimal Sourcing 203

CH Robinson Transportfolio

JULY 1, 2014

Global Transportation: Get the Customer Service You Deserve. While no one can predict the effect these alliances will have on pricing, a common fear for many shippers revolves around the impact on customer service. In order to mitigate their mounting losses, carriers turned to the formation of alliances with one another.

Customer Service 55

Customer Service Logistics Network Optimization Software Transportation Third Party Logistics 55

Supply Chain Shaman

DECEMBER 28, 2020

We had just recovered from a recession, and my goal was to help supply chain leaders create a better supply chain by the end of the decade. At that time, Supply Chain 2020 seemed so far away. When I started my business in 2012, I frequently wrote about the future using the moniker of Supply Chain 2020. My focus was simple.

Supply Chain Planning Software 411

Supply Chain Planning Software Forecasting Forecasting Software Modeling 411

The Logistics of Logistics

AUGUST 23, 2023

His passion for excellence and commitment to his craft ensure that Wagner continues to make waves in the industry, one strategic move at a time. With a proven track record of success and a dedication to exceptional customer service, Wagner Logistics is the trusted partner for businesses seeking a reliable and agile supply chain solution.

Warehousing 204

Warehousing Negotiating Skills Kansas City Real Estate 204

Logility

JANUARY 12, 2024

Accurate forecasting is key to ensuring merchandise is in the right place at the right time, directly impacting inventory management, cost reduction, and customer satisfaction. Watch the Demo Real-Time Adaptation to Market Shifts The shift towards real-time, market-driven forecasting in the apparel industry is crucial.

Inventory Reduction 246

Inventory Reduction Waste Reduction Resource Reduction Cost Reduction Strategies 246

SCMDOJO

MARCH 19, 2024

A streamlined supply chain can make a significant impact on the overall success of a business, improving operational efficiency, increasing customer satisfaction, and driving revenue growth. By optimizing the supply chain, businesses can minimize costs, reduce lead times, and improve customer service.

Optimal Sourcing 74

Optimal Sourcing Supply Chain Planning Software Negotiating Skills Material Savings 74

Elementum

DECEMBER 14, 2023

This technology can be applied across different industries and functional areas, such as customer service, finance, human resources, and supply chain management. Moreover, the adoption of AI automation in business processes is not just a trend but a strategic shift that is here to stay.

Sourcing Strategies 78

Sourcing Strategies Supply Chain Software Optimal Sourcing Predictive Analytics Software 78

ToolsGroup

MAY 16, 2023

These often included: Collaborating more effectively with suppliers: More organizations are embracing a more holistic supply chain strategy by knowledge-sharing with suppliers to align on lead times, forecasts, and buying projections. Fortunately, “service-driven planning” is already a proven theory. Here’s what it involves.

Gartner 283

Gartner Supply Chain Planning Software Supply Chain Planning Inventory Reduction 283

Enterra Insights

JULY 2, 2019

Customer service is critical for business success and brand reputation. Exasperated or angry customers have numerous avenues to vet their frustrations and discourage others from becoming customers of unfriendly or hard-to-work with businesses. AI and customer service. Kannan, co-founder and CEO of [24]7.ai,

Customer Service 154

Customer Service Cost Reduction Strategies Modeling Software Purchasing Training 154

Logility

APRIL 3, 2024

With long lead times to market, short product shelf life, and strict regulatory requirements, life science products require an exceptional digital twin. When you’ve produced a “digital twin,” you can easily spot vulnerabilities in your supply chain before they’ve produced consequences for your business or customers.

Supply Chain Optimization 166

Supply Chain Optimization Inventory Reduction Optimization Software Supply Chain Planning Software 166

Freightos

AUGUST 29, 2019

But, increasingly, a carrier’s customer relationship is being built by the brand , which explains their newfound obsession with customers. We are going all the way to meet our customers’ demands …” from Maersk ’s homepage. Freight digitalization helps carriers keep up with changing customer expectations.

Logistics Network Optimization Software 202

Logistics Network Optimization Software Real-time Visibility Price Reduction Cost Reduction Strategies 202

DELMIA Quintiq

AUGUST 31, 2023

We live in times when not long after imagining a certain robot, it becomes a reality. Where are Artificial Intelligence and Robotics Heading? We are witnessing incredible advancements in Artificial Intelligence (AI), in Robotics and in the integration of Artificial Intelligence into Robotics.

Supply Chain Design Software 296

Supply Chain Design Software Supply Chain Software Predictive Analytics Software Optimization Software 296

Logistics Viewpoints

AUGUST 2, 2021

FourKites is a leading provider of real-time transportation visibility solutions. Hot loads” allow companies to run a lean supply chain while still meeting customers’ service expectations. Hot loads can also reduce on-time-in-full fines used by major retailers to make sure they get what they ordered when it was promised.

Real-time Visibility 251

Real-time Visibility Shipping Sourcing Strategies Supply Chain Planning Software 251

Logistics Viewpoints

JANUARY 21, 2021

” Accurate transit time predictions have become more crucial than ever given customer demands and expectations, the cost impacts of late shipments, and dynamic nature of today’s supply chains. Many organizations faced the most disruptive year in their history as they dealt with the consequences of the pandemic.

Predictive Analytics Software 344

Predictive Analytics Software Logistics Network Optimization Software Modeling Inventory Reduction 344

Enterra Insights

NOVEMBER 10, 2022

It may sound ironic, but many experts suggest that cognitive technologies (aka artificial intelligence) can help businesses provide the personalized customer service and customer experiences that consumers desire. This begs the question: Can artificial intelligence (AI) provide a genuine customer experience (CX)?

Demand Planning Software 147

Demand Planning Software Procurement Solutions Procurement Analytics Expense Reduction 147

Logistics Viewpoints

JULY 25, 2022

Case in point: Brook Furniture Rental has invested in new technologies to undertake a true digital evolution, significantly improving customer service and reducing operational costs along the way. Brook also serves business-to-business (B2B) customers in multiple industries. Typically, furniture is reused 4-6 times.

Supply Chain Planning Software 223

Supply Chain Planning Software Logistics Network Optimization Software Just-in-Time Optimization Software 223

Enterra Insights

JULY 8, 2021

As the old adage goes, “There’s just no pleasing some people.” Just as she finished praying, another large wave crashed along the shoreline safely depositing the child on the beach. Before the age of ecommerce, great customer service generally involved face-to-face contact. ”[1].

Supply Chain Planning Software 130

Supply Chain Planning Software Modeling Software Supply Chain Software Procurement Solutions 130

Talking Logistics

MAY 13, 2019

I’ve been an industry analyst for over 20 years and achieving timely and accurate supply chain visibility has always been — and continues to be — a top priority for companies across all industries. Then we matured some more and we started to focus on customer service. Where’s my order?

Supply Chain Visibility 193

Supply Chain Visibility Real-time Visibility Supply Chain Planning Software Supply Chain Planning 193

Herlitz Inventory Management

OCTOBER 1, 2018

Since implementing HIMPACT, Maurice Sporting Goods is fully equipped to improve customer service levels, lower inventory, and increase profits. Herlitz Inventory Management delivered a rich, market focused, customized solution that optimizes customer service levels and will increase profits.

Forecasting 40

Forecasting Optimal Sourcing Forecasting Software Customer Service 40

Enterra Insights

AUGUST 31, 2023

Economics reporter Ann Saphir explains, “Americans borrowed more than ever on their credit cards in the [second quarter of 2023], with balances surpassing $1 trillion for the first time even as overall household debt loads were largely unchanged. Credit card balances rose by $45 billion to $1.03 credit card debt surpassed $1 trillion.[2]

Packaging 246

Packaging New York Procurement Analytics S&OP 246

GlobalTranz

OCTOBER 11, 2018

According to Randy Strang of Supply Chain 24/7, a survey of the most important parts of a shopping experience found customers’ expectations are more than meets the eye. What’s Wrong With Omnichannel Supply Chain Strategy and Customer Service? Retailers can serve more customers in brick-and-mortar locations.

Inventory Reduction 186

Inventory Reduction Price Reduction Cost Reduction Strategies Supply Chain Strategy 186

Logistics Viewpoints

JULY 19, 2021

Even before the pandemic the global steel industry was navigating significant disruptions that included steep price competition (China has been investigated numerous times for dumping), soft demand, and tariff issues. Connected planning, based on the Anaplan solution, improves both their profitability and their service capabilities.

Supply Chain Planning Software 264

Supply Chain Planning Software Scenario Planning Supply Chain Planning Negotiating Skills 264

Logistics Viewpoints

FEBRUARY 21, 2022

There is no point in reducing the amount of inventory carried if it results in poor customer service and lost sales. SCP solutions set target service levels , for example 99% for the most important customers and 95% for the rest, and achieves those service level targets at the lowest cost.

Supply Chain Planning Software 256

Supply Chain Planning Software Supply Chain Planning Scenario Planning Modeling 256

Logistics Viewpoints

MAY 8, 2023

Traditionally, planning processes are designed to serve specific time horizons – sales & operations execution (S&OE) is used for short term horizon, sales & operations planning (S&OP) for the mid-term horizon, and integrated business planning (IBP) for long term strategic horizon. This is known as the “black box” problem.

Supply Chain Planning Software 196

Supply Chain Planning Software Modeling Scenario Planning Supply Chain Planning 196

Invata Intralogistics

APRIL 5, 2024

Understanding AI’s Role in Non-traditional Problem Solving AI isn’t just about automating repetitive tasks; it’s also about finding intelligent, data-driven solutions to complex challenges in your fulfillment network. Here’s what e-commerce entrepreneurs and supply chain managers need to know.

Supply Chain Software 52

Supply Chain Software Predictive Analytics Software Optimization Software Inventory Management Software 52