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Cognitive Technologies are Enhancing Customer Service

Enterra Insights

” Whether you call this customer service or customer experience, making a good impression on customers matters a lot. That means customers expect a seamless, end-to-end experience whether they are shopping online or in a store. Cognitive Technologies and Customer Service. ”[2]. ”[4].

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7 Best Customer Service Books CEOs Read

Supply Chain Opz

We evaluate books related to customer service based on sales rank, reviews/endorsement by leading business leaders and show you the best customer service books. If you don't want to compete in the price war, outstanding customer service is the holy grail because customer loyalty is the key. -

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Customer Service: The Source of Supply Chain Innovation

The Logistics of Logistics

Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. When you focus on your customer, you’re focusing on his/her success. The driver – that which causes the changes – is customer service.

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Applying Lean 6 Sigma Principles to the Supply Chain

Logility

Fifteen years ago, I worked for a company that embraced Lean 6 Sigma as a core operating fundamental. Just about every member of the management team was a Lean 6 Sigma Black Belt and many had attained a level of Master Black Belt. Fifteen years ago there were few resources to help apply lean principles to supply chain planning.

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Applying Lean Principles to Supply Chain Planning

Logility

Today, Lean is a concept, a philosophy, a practice, and a set of tools all wrapped in one. The focus of Lean is to maximize quality, minimize unnecessary steps and optimize customer value (provide them what they want when they want it). Why wouldn’t adopting a Lean philosophy help?

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Streamlining the Beverage Supply Chain with Matt Zimmer

The Logistics of Logistics

About Zengistics Zengistics is a full-service logistics company offering efficient solutions to complex supply chain challenges. Zengistics is focused on delivering the highest-level of customer service by leveraging our advanced technology platforms with our dedicated team of industry experts.

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When is Inventory Too “Lean”? Finding the Right Balance

ToolsGroup

I learned about “lean manufacturing” (or simply “lean”) back in the 1990s when I met James Womack and read his book “ The Machine that Changed the World ”. Based on MIT's five-year, fourteen-country study – one of the largest and most thorough ever undertaken -- the book describes the entire managerial system of lean production.