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Blind Spots of Visibility with Andrew Wimer

The Logistics of Logistics

Andrew is Director, Operations – North America Activations for Descartes , a global leader in on-demand, software-as-a-service solutions for logistics businesses. Andrew Wimer and Joe Lynch discuss the blind spots of visibility. Connect with Descartes MacroPoint on LinkedIn , X and Facebook.

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Labor Shortages in Supply Chain & Logistics: They’re Not Subsiding

Logistics Viewpoints

In late 2023, we conducted a survey of 1,000 supply chain and logistics decision-makers across North America and Europe across three sectors: manufacturing, distribution and retail; carriers; and logistics services providers. Workforce shortages are severe and they are taking a toll on customer service.

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A Wish for 99+ Percent Customer Service

ToolsGroup

For those finishing up their 2016 strategic goals, or perhaps looking for a Christmas wish or a New Year’s resolution, here is one to consider: a 99+% customer service level for your supply chain. Despite the heightened service levels, the company operated their entire distribution network with less than two weeks of inventory.

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Success in Retail Logistics with Mike Jarrett

The Logistics of Logistics

As a leading multimodal 3PL, Jarrett provides transportation, logistics, warehousing, and fleet services for customers throughout North America. Jarrett makes a promise to its customers. The customer is important. Customer emergencies are Jarrett’s emergencies.

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Another Peloton Supply Chain and Customer Service Turnabout

Supply Chain Matters

Supply Chain Matters updates readers on yet another turnabout in supply chain and customer service direction for a once high flyer in premium interactive fitness equipment and services. Bob Ferrari. © Copyright 2022, The Ferrari Consulting and Research Group and the Supply Chain Matters® blog. All rights reserved.

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Building a Company and a Network with Nicole Glenn

The Logistics of Logistics

Nicole credits her success with an amazing team that consistently provides superior customer service, real-time updates, precision, and open communication. She is a member of The Expedite Association of North America, Women in Trucking, and the Transportation Intermediaries Association.

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Mars Wrigley’s Highly Successful Supply Chain Digital Transformation

Logistics Viewpoints

For Mars, digitalization has focused on improved customer service, cost reductions, and making their supply chain associates more productive. Mars Wrigley chose Transplace, now UBER Freight, for North America and a partnership with Maersk/E2Open for ocean freight. Meanwhile, customer service levels improved by 2%.