Zipline Logistics

MARCH 10, 2020

Customer service in logistics is an often-overlooked aspect of a provider’s capabilities. . But, in today’s competitive landscape, the importance of customer service in logistics should not be undervalued. . Why is customer service in logistics critical? . What is Customer Service in Logistics?

Logistics Network Optimization Software 60

Logistics Network Optimization Software Customer Service Logistics Supply Chain Planning Software 60

3PL Insights

APRIL 20, 2021

But those services cannot fully be realized without great customer service to ensure a smooth execution. Customer service is the act of providing support to customers, and in many cases, translating a customers’ needs into action within an organization. Successful customer service puts people first.

Customer Service 52

Customer Service How To Supply Chain Planning Software Training 52

ToolsGroup

NOVEMBER 17, 2015

For those finishing up their 2016 strategic goals, or perhaps looking for a Christmas wish or a New Year’s resolution, here is one to consider: a 99+% customer service level for your supply chain. An adage from the 1980s was "High quality doesn't cost, it pays". It applies to customer service as well.

Customer Service 0

Customer Service Logistics Network Optimization Software Inventory Reduction Supply Chain Planning Software 0

Logistics Viewpoints

OCTOBER 30, 2023

Scenarios are run, and the low-cost network that best meets customer service objectives is selected. For this project, Solvoyo consultants built a network design model and ran more than 120 scenarios to refine the customer service and inventory mix strategy. Data cleaning took much longer than running the scenarios.

Vendor Strategies 230

Vendor Strategies Cost Reduction Strategies Modeling Inventory Reduction 230

The Logistics of Logistics

FEBRUARY 2, 2024

The platform allows for increased control and management of the supply chain—with more efficient and high-quality data to improve communication and decision-making. Carriers can easily connect with the solution via GPS-based electronic logging device (ELD), transportation management systems (TMS), or mobile app-based tracking methods.

Supply Chain Design Software 192

Supply Chain Design Software Logistics Network Optimization Software Real-time Visibility Demand Planning Software 192

The Logistics of Logistics

MARCH 6, 2024

Enhances customer service: Two Boxes’ system helps identify high-priority returns, potentially leading to improved customer service experiences. Provides return data and insights: They offer visibility into returns data, allowing businesses to identify fraud, quality issues, and other trends.

Inventory Reduction 222

Inventory Reduction Logistics Network Optimization Software Demand Planning Software Supply Chain Software 222

Logistics Viewpoints

MARCH 7, 2024

Workforce shortages are severe and they are taking a toll on customer service. Given supply chain and logistics operations are resource-intensive, it’s not surprising that workforce shortages in this area can undermine customer service performance. drivers and warehouse workers) as high to extreme (see Figure 1).

Logistics Network Optimization Software 237

Logistics Network Optimization Software Gartner Supply Chain Planning Software Supply Chain Strategy 237

Supply Chain Game Changer

NOVEMBER 18, 2018

Top of mind for customers is swift and consistent support–hence the rise of omnichannel customer service. Today’s customers no longer simply rely on calling customer support for assistance. Understand your customer’s most preferred channels. First, understand where your customer are.

Customer Service 58

Customer Service Omnichannel Supply Chain Design Software Waste Reduction 58

ToolsGroup

JUNE 10, 2022

There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention.

Customer Service 295

Customer Service Examples Price Reduction Sourcing Strategies 295

The Logistics of Logistics

MARCH 8, 2024

Valoroo’s mission is to provide quality outsourcing solutions for 3PLs and asset-based companies that consistently exceed expectations. Popular roles include track and trace, carrier sales, dispatch and load planning, third shift and weekend support, accounting, and customer service.

San Diego 199

San Diego Freight Logistics Network Optimization Software Philippines 199

CH Robinson Transportfolio

JULY 1, 2014

Global Transportation: Get the Customer Service You Deserve. While no one can predict the effect these alliances will have on pricing, a common fear for many shippers revolves around the impact on customer service. Are you experiencing this lack of service? Reliability slipped almost 7.7 in December 2013.

Customer Service 55

Customer Service Logistics Network Optimization Software Transportation Third Party Logistics 55

ToolsGroup

MARCH 30, 2022

Using ToolsGroup, the coffee brand keeps inventory levels of capsules and machines to a minimum and improves customer service by ensuring product availability within all sales channels. Did You Know? Only 45% of companies have high confidence in their forecast accuracy¹.

Supply Chain Planning Software 317

Supply Chain Planning Software Optimization Software Modeling Supply Chain Optimization 317

QAD

FEBRUARY 22, 2022

Savvy manufacturing companies know that efficient operations, low costs, and high quality are good, but none of that matters if you can’t make your customers happy. Customers don’t have to play by your rulebook, and their requests constantly evolve to become more complex to deliver. Basic Responsibilities.

Customer Service 85

Customer Service Manufacturing Inventory Management Software Analytics Software 85

ToolsGroup

MAY 11, 2023

Thanks to the superior quality of our products, we are experiencing increasing customer demand, propelling us into the international market and spurring tremendous growth,” said Daniel Lancho Navarro, Operations Director at mesoestetic. Find out straight from our customers here.

ToolsGroup 156

ToolsGroup Supply Chain Planning Software Supply Chain Planning Forecasting 156

SYSPRO Smarter ERP

NOVEMBER 2, 2023

Quality management (QM) ensures products are delivered to a specific quality standard and that processes maintain those standards. Smart machines enable better monitoring of production equipment and real-time reporting in case of quality issues and machine problems. It can also help to reduce costs, rework and scrap.

Quality 106

Quality Manufacturing Metrics Analytics Software 106

DELMIA Quintiq

JUNE 16, 2021

In order to reduce the number of isolated, inflexible solutions, manufacturers will want to seek a connected, scalable and sustainable platform approach that enables them to simultaneously maintain high levels of throughput, quality and customer service—while creating opportunities for sustainable innovation.

Resource Reduction 156

Resource Reduction Cost Reduction Strategies Material Savings Supply Chain Design Software 156

The Logistics of Logistics

FEBRUARY 28, 2024

With more than 30 years of experience in the supply chain industry, John has lived and worked in eight different countries in a variety of different roles across quality, supply chain, customer service, sales and operations.

Supply Chain Design Software 181

Supply Chain Design Software Pharmaceutical Supply Chain Design Supply Chain Planning Software 181

GlobalTranz

SEPTEMBER 6, 2017

Getting a compatible LED lighting product, such as a power supply, is essential in order to extend the life expectancy and the quality of LED light strips. OEMs Need a Manufacturer With a Proven Record of Delivery on Speed, Price, and Quality. Bidirectional Partnerships Ensures a Positive Experience.

Price Reduction 305

Price Reduction Internet of things Cost Reduction Strategies Inventory Reduction 305

Supply Chain Shaman

OCTOBER 2, 2020

Customer Service Failure. I called the customer service line for the manufacturer and was told that the only thing I could do was call a maintenance specialist. The local service company is available ten weeks from now, and I will pay the bill. I am unsure if it was a quality issue or a re-routed defective return.

Customer Service 285

Customer Service Supply Chain Design Software Supply Chain Planning Software Supply Chain Design 285

Elementum

DECEMBER 14, 2023

This technology can be applied across different industries and functional areas, such as customer service, finance, human resources, and supply chain management. Lean and Six Sigma AI automation aligns well with Lean and Six Sigma methodologies, where the focus is on reducing waste and improving quality.

Sourcing Strategies 78

Sourcing Strategies Supply Chain Software Optimal Sourcing Predictive Analytics Software 78

Enterra Insights

JULY 8, 2021

.” As difficult as it can be to please everyone, business leaders know, if they want return business, providing customers with the best possible experience is essential. Before the age of ecommerce, great customer service generally involved face-to-face contact. Customer Experience and the Human Touch. ”[1].

Supply Chain Planning Software 130

Supply Chain Planning Software Modeling Software Supply Chain Software Procurement Solutions 130

Silvon Software

SEPTEMBER 26, 2023

Cascading KPIs for Sales Strategic Corporate Objective: Increase Revenue Departmental Objectives: Increase Sales Volume Improve Sales Productivity KPIs: Sales Volume: Number of Units Sold, Revenue Generated Sales Productivity: Number of Sales Calls Made, Average Time to Close a Sale Cascading KPIs for Inventory Strategic Corporate Objective: Optimize (..)

Procurement Analytics 94

Procurement Analytics Optimal Sourcing Manufacturing Procurement Inventory Reduction 94

The Logistics of Logistics

MAY 8, 2023

They have a skilled team that can handle kitting, light assembly, and Amazon Prep services as well. Overall, Square1’s focus on customer service, combined with their technological capabilities, make them a valuable partner for businesses looking for reliable and efficient 3PL services.

3PL 215

3PL Missouri Logistics Network Optimization Software Warehousing 215

Logistics Viewpoints

MAY 24, 2023

Raymour & Flanigan provides high-quality fulfillment services to its customers. Furthermore, quality customer service was not always delivered in the most efficient manner. One telling example is that an item would sometimes pass through three DCs before final delivery to the customer.

Supply Chain Planning Software 184

Supply Chain Planning Software Supply Chain Network Software Demand Planning Software Logistics Network Optimization Software 184

Logility

JANUARY 13, 2022

Recognized for its high-touch approach to customer service, rapid implementations and industry-leading return on investment (ROI), Logility customers include Big Lots, Husqvarna Group, Parker Hannifin, Sonoco Products and Red Wing Shoe Company. Logility, Inc. Demand Management, Inc. Investor Contact: Kevin Liu.

Supply Chain Planning Software 130

Supply Chain Planning Software Supply Chain Design Software Optimization Software Analytics Software 130

The Logistics of Logistics

AUGUST 23, 2023

With a focus on collaboration and partnership, Wagner Logistics works closely with clients to understand their specific requirements and deliver customized solutions that drive growth and competitive advantage. Wagner Logistics has a proven track record of success and a dedication to exceptional customer service.

Warehousing 204

Warehousing Negotiating Skills Kansas City Real Estate 204

ToolsGroup

OCTOBER 14, 2020

Microsoft Azure customers worldwide now gain access to ToolsGroup ?Supply Supply Chain Forecast | Inventory to improve forecast accuracy and customer service levels, while reducing investment in stock. Increase customer service levels. “We Reduce investment in stock.

Forecasting Software 156

Forecasting Software Forecasting Supply Chain Planning Software Supply Chain Design Software 156

Supply Chain Shaman

FEBRUARY 18, 2021

In most organizations, there is a dashboard of functional metrics that shows all of the functions operating in the “Green” or acceptable levels until it comes to customer service. Customer service is red. Demand Planning: Forecast Value Added (FVA) and shifts in baseline demand.

Supply Chain Planning Software 278

Supply Chain Planning Software Supply Chain Design Software Supply and Demand Procurement Analytics 278

Logility

SEPTEMBER 3, 2021

Recognized for its high-touch approach to customer service, rapid implementations and industry-leading return on investment (ROI), Logility customers include Big Lots, Husqvarna Group, Parker Hannifin, Sonoco Products and Red Wing Shoe Company. Logility, Inc. Demand Management, Inc. Investor Contact: Kevin Liu.

Supply Chain Planning Software 130

Supply Chain Planning Software Supply Chain Design Software Optimization Software Analytics Software 130

Supply Chain Shaman

OCTOBER 16, 2023

I like the use of growth, margin, inventory turns, Return on Invested Capital, customer service and ESG metrics. This includes Slow and Obsolete Inventory (SLOB), returns, quality issues, and expired product. Funny, isn’t it? A shift from functional metrics to a balanced scorecard. Not Paying Attention to Process Latency.

S&OP 321

S&OP Supply and Demand Forecasting Supply Chain Design Software 321

Logility

NOVEMBER 4, 2021

Recognized for its high-touch approach to customer service, rapid implementations and industry-leading return on investment (ROI), Logility customers include Big Lots, Husqvarna Group, Parker Hannifin, Sonoco Products and Red Wing Shoe Company. Logility, Inc. Demand Management, Inc.

Supply Chain Planning Software 130

Supply Chain Planning Software Supply Chain Design Software Optimization Software Demand Planning Software 130

Supply Chain Shaman

AUGUST 7, 2019

When a company contacts me to help them with their supply chain, the pain is usually a gap in customer service. Analyze Past Results in Customer Service. We draw a timeline on a conference room wall and using customer shipment and compliance data, we plot the issues with customer service and product outages.

Supply Chain Design Software 250

Supply Chain Design Software Supply Chain Planning Software Supply Chain Software Supply Chain Design 250

SCMDOJO

AUGUST 4, 2023

Reason # 3: Inventory Management Improves Quality Since the use of interchangeable parts and mass production methods, reduce inventory effectively increases the output obtained from raw materials and partially-completed products. But times are changing, the use of reduce inventory offers more quality and useful performance metrics.

Inventory Reduction 90

Inventory Reduction Material Savings Cost Reduction Strategies Waste Reduction 90

ShipBob

JULY 13, 2020

They’re all saying the same thing when it comes to ecommerce customer service. Although more and more of us are trading the luxury of in-person sales assistants for the online shopping experience, it doesn’t mean customers still don’t crave, better yet — demand, high-quality customer service. .

Resource Reduction 89

Resource Reduction Inventory Reduction Cost Reduction Strategies Customer Service 89

Logility

APRIL 3, 2024

The life sciences are integral to the quality of life and lifespan, but the field faces some uniquely difficult inventory challenges. Rightsizing Inventory in a Cash-Conscious Economy Dive into this executive brief and learn how you can minimize inventory and maximize customer service Download Now

Supply Chain Optimization 166

Supply Chain Optimization Inventory Reduction Optimization Software Supply Chain Planning Software 166

QAD

JANUARY 18, 2024

Instead, we advocate for a cross-functional approach involving voices from supply chain, purchasing, manufacturing, customer service, business strategy and other relevant internal and external functions to the organization. While quality managers often initiate risk assessments, the ultimate responsibility rests with the CEO.

Risk Management 96

Risk Management Automotive Material Savings Supply Chain Planning 96

The Logistics & Supply Chain Management Society

DECEMBER 21, 2021

His experience covers the full Logistics spectrum, from raw material procurement to physical distribution and eventually Customer Service and care, with a strong grounding in Quality and Six Sigma.

Logistics Network Optimization Software 246

Logistics Network Optimization Software Six Sigma Logistics Supply Chain Software 246