Customer-Centric Supply Chains: Adding Clarity to the Muddle
Supply Chain Shaman
OCTOBER 26, 2016
It was November. I was speaking at a client site. The topic was customer-centric supply chains. We started the morning by asking attendees to share their definition of a customer-centric supply chain. I slowly wrote the definitions on the white board. At the end of the sharing, I had as many definitions on the board as people in the room. The only thing that was clear was the lack of definition clarity.
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