Logistics Viewpoints

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Is it Time for Businesses to Rethink Path to Customer Satisfaction?

Logistics Viewpoints

Books have been written, tools like Six Sigma have been embraced, and most people seem to agree that companies retain customers by providing good service and poor customer service results in lost business. Further, the cost of acquiring new customers is much higher than maintaining positive relationships with existing customers.

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Understand the Pitfalls of IBP Before Embarking on a Supply Chain Transformation

Logistics Viewpoints

The executive meeting will generate lean six sigma projects where analysts are tasked with going out and discovering more granular costs. Nevertheless, he wants to use the IBP process to tackle the larger customer and product costs that really do matter. This will be done in a step-by-step manner.

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Continuous Warehouse Optimization and The DC Technology Gap

Logistics Viewpoints

Justin is a certified Lean Six Sigma Black Belt, and he holds an MBA from the Katz Graduate School of Business at the University of Pittsburgh. Earlier in his career he managed large-scale supply chain projects for manufacturing and distribution organizations in food and beverage, retail, consumer goods, and automotive industries.

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Why the ‘Internet of Things’ is disrupting the ‘Internet of Fingers’

Logistics Viewpoints

Inside the walls, lean and six-sigma thinking prevails, while outside, beyond the dock, yard checks are commonly performed by scribbling notes on yesterday’s printout. I have often been struck by the stark contrast in sophistication, automation and control inside the walls of our customer’s facilities, compared to the outside.