Shippers Dissatisfied with 3PLs’ Dinosaur Technologies
Supply Chain Collaborator
OCTOBER 17, 2017
The third party logistics (3PL) model, while critical to smaller, low-volume shippers, has never been the best option for organizations shipping moderate-to-high volumes of freight. The first study of shipper satisfaction in 2002 revealed only 27% of shippers was satisfied with the IT capabilities offered by their 3PL provider.
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