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When It Comes to Planning, Please Vote with Ike!

Supply Chain Shaman

I work with a group that has a sub-team focused on cost, one on customer service, and one on inventory, but lack alignment on a standard definition of supply chain excellence. On average, industries carry 38 more days of inventory than in 2007. As we enter Q2, companies face the lashing with the big black whip.

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DAT Wins Prestigious Customer Service Award

DAT Solutions

DAT received first place in the small contact centers category, for businesses with 75 or fewer customer service agents. The International Customer Management Institute (ICMI) is the leading provider of resources for customer management professionals and has organized the awards program for the past 13 years.

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How We Stubbed Our Toe in The Evolution of S&OP

Supply Chain Shaman

Industries carried on average 32 days more inventory in 2020 than in 2007. (I Why do we have 32 days more inventory by company in 2020 than in 2007? Reward the organization based on a balanced scorecard of growth, margin, inventory turns, customer service, and asset utilization. I give you this evidence in this blog.).

S&OP 195
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Building the Network of Networks

Supply Chain Shaman

90% of companies are unable to drive improvement at the intersection of inventory management, operating margin and customer service.). The company could not recover and restore customer service. In 2007, it took six months for companies to sense the downturn in markets and align supply chains. Business Continuity.

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Help Supply Chain Planners Be More Successful In These Uncertain Times

Supply Chain Shaman

Time to Sense Market Shifts in the 2007 Recession. Simplistic thinking of trading-off customer service, inventory and cost became much, more complicated with the shifts in asset strategies. Demand latency is the translation of market consumption to an order signal. Today was the worst day in the S&P since August 2011.

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2020 Requires Big Wings and Feet

Supply Chain Shaman

The number one question that I am asked today by manufacturers across all industries is “How can I improve customer service?” Nine times out of ten improving customer service requires different management of the budget cycle and a rethinking of financial planning. Background. The River of Demand. #3 The reason why?

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Warehouse Management Systems and Gold Standard Customer Service

SphereWMS

Sit back for a minute and reflect on the last time you interacted with Customer Service. Maybe it was a call to your work’s IT help desk or heaven forbid it was the ever dreaded phone call to your cable or internet service provider. Fast forward to 2007. Was it the returns counter at a retailer?