ScottsMiracle-Gro Improves Distribution System in Sustainability and Customer Service

Supply Chain Network

to service the Company’s home center retail customers in northeastern U.S. By installing a warehouse in this region, the Company expects to improve its environmental footprint by reducing the number of miles traveled within its distribution network while also reducing costs and improving its customer service levels. The warehouse is part of ScottsMiracle-Gro’s high-service distribution model that the Company began implementing across the U.S. in 2009.

The Digital Supply Chain: Making The Leap With A Ball and Chain

Supply Chain Shaman

Used from the 17th century until the late mid-20th century, a ball and chain found in 2009 in the United Kingdom from the 17th century was an 18 pound ball six inches in diameter. Companies must always align to the right rhythms and cycles to meet the customer order patterns.

Agility Does Not Grow on Trees: Start Building Today

Supply Chain Shaman

The definition is one that can deliver the same cost, quality and level of customer service with the increase in demand and supply volatility. Companies want to be agile. As demand and supply volatility increases, the goal is to build a flexible supply chain system.

Conquering the high seas: What’s shaking the global liner shipping industry?

Quintiq

In fact, the top 16 container shipping lines can now be counted as 4 huge service providers (see graph 2). For example, imagine that your priority is that your customer’s 200 containers arrive on time in Belgium, while the partnering shipping line has to deliver to the UK as soon as possible.

S&OP in Consumer Goods: A Cumulative Research Study

Logility

Since 2009 we have worked with industry publication Consumer Goods Technology to check the pulse of sales and operations planning (S&OP) in the consumer goods industry. Two drivers for S&OP: Increasing complexity caused by new products and/or growth in new services. Desire to improve return on net assets (RONA) while maintaining or improving customer service.

BASF: A Story of a Supply Chain Leader

Supply Chain Shaman

Operate to Excellence: We increased process effectiveness and efficiency through multiple SC Shared Service initiatives that improved customer experience, costs and agility. For example, this included transport management, export management, as well as customs and foreign trade.

5 signs You Should Invest in Saving Logistics Cost Now

Abivin

Frequent Changes to Customer’s Demand and Production Schedule As customer's demand becomes increasingly complex, many demand planning methods are no longer sufficient to adapt to the increase in demand volatility. Changes in customer's demand affect the accuracy of sale forecasts.

Digital Freight in 2019: The Next Chapter

Freightos

Eighty three percent of customers lacked shipment visibility and an average spot quote took four days. Back-end automation was a serious issue but some major enterprise providers and startups were definitely making headway into both customer service and visibility.

A Few good SKUs

Logility

According to CFO.com , Walmart thought it had the right answer by cutting back “vast numbers of underperforming stock-keeping units” in 2009. In the stores, customers saw a narrower range of products and more private-label products, so…they shopped elsewhere.

Visibility in Transportation Management Leads to Supply Chain Excellence

Talking Logistics

Social media helps, too, by allowing you to access information on suppliers of raw materials and services that you won’t find anywhere else. Did they meet the customer delivery requirements? Proof of delivery (POD) is required before customer approves invoice.

Nine Myths of S&OP Technology Selection

Supply Chain Shaman

Squeezing in this much time to write this deep report between working on the Supply Chain Insights Global Summi t and finishing customer deliverables is tough. Technologies natively written as Software as a Service (SaaS) solutions are entering the market.

S&OP 392

Consumer Demand Helping Drive 3PL Industry Growth

Talking Logistics

Some systems can even help predict the future and alert shippers of potential disruptions – allowing them to proactively take steps to address those disruptions in order to maintain smooth operations and high levels of customer service. 3PL market has grown by roughly 7% annually since 2009 and is expected to reach $170 billion by the end of 2016. In recent years, shippers have encountered new standards of velocity, market choice and cost for their products.

3PL 152

Key Factors to Consider When Planning and Designing Warehouses

Logistics Bureau

Since I first published this article back in 2009, warehouse design principles haven’t altered that much, but as we received many comments, including requests for more information, I figured it might be a good idea to expand on the original piece.

Dil?at Uyguroglu:“Supply chain plays a huge role in sustainability agenda”

Supply Chain Movement

at Uyguroglu is responsible for logistics and customer service operations of the company’s 30 brands in Turkey and Central Asia where there are eight factories, including one of the world’s largest ice-cream factories.

Red Robin, GE, and Baby Boomers: An Update on Social Networking for Business

Talking Logistics

I’m always on the lookout for companies that are using social networking technologies to enable business processes other than marketing and customer service.

Terra’s Forecasting Benchmark Study 2012

Supply Chain Movement

Given the volatility and rapid pace of promotional activities and product innovation, the gradual increase in forecast error since 2009 comes as no surprise. Extreme error is the most costly and disruptive to the supply chain, risking revenue and customer service, and driving large quantities of excess inventory. The Consumer Packaged Goods (CPG) industry faced another year of challenges from economic turbulence and weak consumer confidence in 2011.

Supply Chain Management:Gamification - An EAM perspective

Infosys Supply Chain Management

Communication Services. Financial Services. Services. Services. Business Services. Sustainability Services. Technology Services. Engineering Services Enterprise Mobility. Outsourcing Services. Customer Service. October 2009.

6 Strategies for Better Supply Chain Management in the Current Economy

Oracle SCM

The years from 2007 through 2009 were notable for their economic volatility, reflected not only in the global economic recession but also the instability of customer demand and rapid movement in raw material, fuel, and commodity prices. By Maha Muzumdar.

BrownFlynn and EcoVadis Launch First U.S. EcoVadis Supplier Training

EcoVadis

training partner with the Global Reporting Initiative (GRI) in 2009. The course material included an overview of the EcoVadis Questionnaire and Assessment, EcoVadis’ main Scoring Principles and Methodology, and how to use the Customer Service resources offered by EcoVadis.

And I thought last year’s Top 25 Supply Chain was a surprise

Kinaxis

The new trend to be sustainable is part of the current category: Revenue Growth, so why add another category like CSR when we should be moving towards the core supply chain metrics of total delivered cost and customer service.

Three Lies and a Truth

Supply Chain Shaman

Repeatedly, I heard that supply chain applications have saved costs, reduced inventory and improved customer service. In 2009, the definition of supply chain resiliency was driven by the impact of the Great Recession.

Supply Chain Management:Is Customization a Boon or Bane?

Infosys Supply Chain Management

Communication Services. Financial Services. Services. Services. Business Services. Sustainability Services. Technology Services. Engineering Services Enterprise Mobility. Outsourcing Services. Customer Service. October 2009.

Supply Chain Management:Instance Consolidation Strategy

Infosys Supply Chain Management

Communication Services. Financial Services. Services. Services. Business Services. Sustainability Services. Technology Services. Engineering Services Enterprise Mobility. Outsourcing Services. Customer Service. October 2009.

Benchmarking Success: Focus on what Matters

Logistics Bureau

He joined Logistics Bureau Group back in 2009 and commenced by running the benchmarking business known as Benchmarking Success. They know of course how they did against last year and they’ll probably have some customer satisfaction metrics, but that’s not the full picture.

Supply Chain Management:Managing After-Sales Service by.

Infosys Supply Chain Management

Communication Services. Financial Services. Services. Services. Business Services. Sustainability Services. Technology Services. Engineering Services Enterprise Mobility. Outsourcing Services. Customer Service. Customer Service. AssistEdge – Customer Service Experience. December 2009. November 2009. October 2009. September 2009. August 2009. July 2009.

Supply Chain Management:Why not WMS App? - Infosys Blogs

Infosys Supply Chain Management

Communication Services. Financial Services. Services. Services. Business Services. Sustainability Services. Technology Services. Engineering Services Enterprise Mobility. Outsourcing Services. Customer Service. Customer Service. AssistEdge – Customer Service Experience. Also it has another flip side - changes or customization in one functionality may break other functionalities.

First Sale Rule for Reducing Custom Duties: Where Angels Fear to Tread

The UCLA Anderson Global Supply Chain Blog

   In general, the customs duties for importing goods from Asia amount to anywhere from 5% to 20% of the declared value (i.e., the importer can reduce its customs duties by $0.3 of all importing entities) used the First Sale rule during the year of 2009. [2]

Asia 78

Supply Chain Management:Oracle based Demand to Deliver.

Infosys Supply Chain Management

Communication Services. Financial Services. Services. Services. Business Services. Sustainability Services. Technology Services. Engineering Services Enterprise Mobility. Outsourcing Services. Customer Service. Customer Service. AssistEdge – Customer Service Experience. December 2009. November 2009. October 2009. September 2009. August 2009. July 2009.

Supply Chain Management:Maintenance Practice- A standard to be.

Infosys Supply Chain Management

Communication Services. Financial Services. Services. Services. Business Services. Sustainability Services. Technology Services. Engineering Services Enterprise Mobility. Outsourcing Services. Customer Service. Customer Service. AssistEdge – Customer Service Experience. December 2009. November 2009. October 2009. September 2009. August 2009. July 2009.

Supply Chain Management:Infosys team at Pulse 2012 - Day 0

Infosys Supply Chain Management

Communication Services. Financial Services. Services. Services. Business Services. Sustainability Services. Technology Services. Engineering Services Enterprise Mobility. Outsourcing Services. Customer Service. Customer Service. AssistEdge – Customer Service Experience. Almost 60% of the event sponsors are Maximo service providers with almost all Gold sponsors are related to Maximo.

Supply Chain Management:E-retailers exploring same day delivery

Infosys Supply Chain Management

Communication Services. Financial Services. Services. Services. Business Services. Sustainability Services. Technology Services. Engineering Services Enterprise Mobility. Outsourcing Services. Customer Service. Customer Service. AssistEdge – Customer Service Experience. Normally carriers would provide next day delivery or take even more time based on pin code and serviceable area.

Supply Chain Management:A New Lens for Supply Chain Roadmaps

Infosys Supply Chain Management

Communication Services. Financial Services. Services. Services. Business Services. Sustainability Services. Technology Services. Engineering Services Enterprise Mobility. Outsourcing Services. Customer Service. Customer Service. AssistEdge – Customer Service Experience. It would have changed warehouse operations to create an agile value-added services organization. December 2009.

Supply Chain Management: - Infosys Blogs

Infosys Supply Chain Management

Communication Services. Financial Services. Services. Services. Business Services. Sustainability Services. Technology Services. Engineering Services Enterprise Mobility. Outsourcing Services. Customer Service. Customer Service. AssistEdge – Customer Service Experience. I then tried to search an answer specifically within the OFS (Oil Field Services) space. December 2009.

Supply Chain Control Tower Readiness- Part Two - Infosys Blogs

Infosys Supply Chain Management

Communication Services. Financial Services. Services. Services. Business Services. Sustainability Services. Technology Services. Engineering Services Enterprise Mobility. Outsourcing Services. Customer Service. Customer Service. AssistEdge – Customer Service Experience. December 2009. November 2009. October 2009. September 2009. August 2009. July 2009.

Information Driven Innovation in Supply Chain - Infosys Blogs

Infosys Supply Chain Management

Communication Services. Financial Services. Services. Services. Business Services. Sustainability Services. Technology Services. Engineering Services Enterprise Mobility. Outsourcing Services. Customer Service. Customer Service. AssistEdge – Customer Service Experience. December 2009. November 2009. October 2009. September 2009. August 2009. July 2009.