The Quietly Growing Conundrum of Online Returns
Logistics Viewpoints
DECEMBER 6, 2022
As online shopping continues to grow – retail e-commerce sales are expected to make up nearly a quarter of total retail sales worldwide by 2026 – returns will become more prevalent. 21% of online orders were returned in 2021, up from 9% in 2019. In the U.S, Compare this to the 9% returns rate of purchases made in-store.
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