ToolsGroup-IHL Group 2022 Retail Inventory Study Shows Diminishing Customer Loyalty Due to Out-of-Stock Concerns
ToolsGroup
SEPTEMBER 29, 2022
Improving inventory position can help retailers secure consumer loyalty and capture impulse spending. In July 2022, IHL and ToolsGroup surveyed U.S. consumers on their loyalty to and trust of retailers, as well as their reasons for choosing online or in-store shopping. Retailers can counter a staggering $1.9
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