ToolsGroup-IHL Group 2022 Retail Inventory Study Shows Diminishing Customer Loyalty Due to Out-of-Stock Concerns
ToolsGroup
SEPTEMBER 29, 2022
In July 2022, IHL and ToolsGroup surveyed U.S. Our retail customer loyalty study confirmed that there is an increasing concern on the part of consumers that stores will have the items they need in stock,” said Caroline Proctor, CMO at ToolsGroup. consumer trust in retailers over the last two years as a result of out-of-stocks.
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