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5 Reasons Ecommerce Companies Fail with Paige Fitzgerald

The Logistics of Logistics

Carey School of Business at Arizona State University, earning dual degrees in Marketing and Management with a certificate in International Business. Paige’s company, Fulfyld is an ecommerce fulfillment and warehousing company that provides fulfillment, technology, and customer service required by direct-to-consumer brands.

San Diego 130
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ScottsMiracle-Gro Improves Distribution System in Sustainability and Customer Service

Supply Chain Network

By installing a warehouse in this region, the Company expects to improve its environmental footprint by reducing the number of miles traveled within its distribution network while also reducing costs and improving its customer service levels. Construction of the warehouse is scheduled to be completed in early 2012. .

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Time for a Mea Culpa?

Supply Chain Shaman

On the 2nd of April, I sat before a board discussing how a company could exceed expectations in the delivery of Return on Invested Capital (ROIC) and superior operating margins and fail at the delivery of customer service and inventory. In parallel, on customer service, one category is making progress while two are not.

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Let the Qs Begin

Supply Chain Shaman

Supply Chain Improvement is based on the work that we completed with an Arizona State University Operations Research team to determine the Supply Chain Index. This report, Supply Chains to Admire , compares the progress of 200 companies within their respective peer groups on both performance and improvement. Aligned Metrics.

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Announcing the Supply Chains to Admire for 2019

Supply Chain Shaman

It is not as simple as trading-off inventory, cost, and customer service. We selected these metrics based on correlation work with Arizona State University in 2012. Let’s explore why. The supply chain is a complex nonlinear system. Each company operates on its Effective Frontier.

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Public Markets Reward Supply Chain Alignment

Supply Chain Shaman

When I started writing the book, I believed that supply chain process improvements had reduced costs, improved customer service, and increased invetnory turns. I believe that there is more hype than substance in most supply chain writing, and that we have not held ourselves accountable enough to financial balance sheet performance.

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The Impact of the Coronavirus Crisis on Reverse Logistics

Enterra Insights

Carey School of Business at Arizona State University, writes, “The coronavirus has disrupted U.S. Retailers that have performed well in recent years have done so by providing a consistently high level of customer service, including fast, efficient delivery alongside a straightforward returns process.”[5]