Last Mile Maturity Report: Elevate customer experience, outrun rivalsĀ
Locus
SEPTEMBER 19, 2023
One key factor for this is consumer expectations continue to reach higher benchmarks. According to Statista, 68% of online shoppers expect free shipping/delivery and 37% expect next-day delivery. Shippers are already aware that the last mile is the most complex and expensive in the entire supply chain operations.
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