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Writing: Working on My Book

Supply Chain Shaman

. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” My kitchen table is piled high with interviews for the upcoming book, Metrics That Matter.

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The Year Ahead with Doug Waggoner

The Logistics of Logistics

Prior to joining Echo, Waggoner founded SelecTrans, LLC, a freight management software provider based in Chicago, Illinois. From 1986 to 1998, Waggoner held a variety of positions in sales, operations, marketing, and engineering at Yellow Transportation before becoming Vice President of Customer Service.

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The Digital Freight Ecosystem Part 2: What’s Bringing Freight Online

Freightos

The Digital Freight Ecosystem. Part 2: What’s Bringing Freight Online. In the first part of this article , Dr. Schreiber observed that freight is still largely offline and examined why freight digitalization has been so complicated. . Bringing Freight Online In The Carrier Space. By Zvi Schreiber, CEO, Freightos.

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The Digital Freight Ecosystem Part 2: What’s Bringing Freight Online

Freightos

The Digital Freight Ecosystem. Part 2: What’s Bringing Freight Online. In the first part of this article , Dr. Schreiber observed that freight is still largely offline and examined why freight digitalization has been so complicated. . Bringing Freight Online In The Carrier Space. By Zvi Schreiber, CEO, Freightos.

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[e-Book] The Ultimate Guide to Last Mile & White Glove Logistics

GlobalTranz

Last mile e-commerce, last mile technology, last mile metrics and white glove services make standard shipping conversations seem like child’s play, and the new focus on the last mile is anything but. Leveraging Metrics, Shippers Find Better Ways to Excel at Customer Service and Last Mile Services.

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5 Reasons Why Carriers Are Customer-Obsessed

Freightos

Open up LinkedIn and check out the profile of senior salesperson at a freight forwarder or carrier and you’ll probably see several top-tier providers as previous employers. The best of them accumulated books of business contacts, which moved companies with them. Amazon harnessed technology to deliver scalable, impeccable service.

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Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

More and more cargo shifted to ocean transport until the container imbalances resulted in issues with “rolling the freight” from ship to ship despite confirmed bookings. With the rising costs of accessorial charges as the freight sat on the dock, moving freight by ocean container grew more problematic.