ToolsGroup-IHL Group 2022 Retail Inventory Study Shows Diminishing Customer Loyalty Due to Out-of-Stock Concerns
ToolsGroup
SEPTEMBER 29, 2022
Improving inventory position can help retailers secure consumer loyalty and capture impulse spending. Key findings include: Across sectors such as specialty apparel, mass merchants, department stores, home décor, electronics, and home improvement, the percentage of consumers decreasing trust in retailers to be in stock ranges from 28-36%.
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