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United Airlines restarts cargo-only flights

777s back in service as passenger demand fades

A United Airlines 777 passenger aircraft unloading cargo containers at the gate. (Photo: Flickr/Bill Abbott)

United Airlines has restarted cargo-only flights just weeks after assigning all aircraft to normal passenger operations because the delta variant has dragged down travel volumes and growth expectations for the remainder of the year.

“I just released five [Boeing] 777-300s to our cargo division for later this year to put those aircraft back into all-cargo markets, based on the dynamics we’re seeing in the marketplace today, so these aircraft won’t be idle,” Chief Commercial Officer Andrew Nocella said at Cowen’s transportation investor conference on Sept. 9.

Earlier this month, United (NASDAQ: UAL) revised third-quarter revenue guidance after customer bookings and passenger yields decelerated below estimates due to the spike in COVID cases and said it adjusted capacity to align with the lower demand. Capacity for the quarter is expected to be 28% off the 2019 baseline compared to the earlier plan of minus 26%. 

Meanwhile, many companies are delaying returning employees to the office and many industry conferences have been postponed, pushing back the potential return of lucrative corporate travel sidelined by the pandemic. United officials say they will operate fewer aircraft for the Thanksgiving and Christmas holidays than originally planned. 


Capacity could be dented further by United’s mandate for all workers to be vaccinated. About 65,000 employees have gotten COVID shots or received an exemption, but United is in the process of laying off, or furloughing, about 600 workers who have refused to get vaccinated. The Air Line Pilots Association said about 20 United Airline pilots have not complied with the vaccine mandate. The company says it doesn’t expect to experience any operational problems because of the separations.

United was the most aggressive domestic carrier in redeploying aircraft for dedicated cargo operations when the pandemic wiped out most intercontinental travel. The airline flew more than 13,400 passenger freighters between March 2020 and late July. The focus on cargo paid off with record cargo revenues, including an 86% increase in the first half of the year to $1.1 billion compared to 2019. United is on track to top $2 billion in cargo revenue this year.

The quasi freighters can only hold about 35% the volume of a pure freighter and are more expensive to operate on a per-unit basis, but United is more than making up the difference with high rates stemming from a shortage of aircraft to move goods.

United Airlines has a large fleet of widebody aircraft, many of which were repositioned to domestic routes this year to meet demand amid anemic international travel patterns. As passenger traffic picked up, management decided to return all aircraft to passenger service, with freight sharing space with luggage in the lower hold. 


Nocella said the cargo division hit “a home run” with its ability to manage the influx of business and satisfy customers’ delivery needs. Corporate officers have said the cargo team will retain a larger enterprise role by having greater influence on route selection in the passenger network, which comprises the lion’s share of business.

“What we’re trying to do is create a level of stickiness with the revenue trends we’ve seen during the pandemic for a post-pandemic cargo environment,” Nocella said. “We’re working to figure out how we keep as much of that revenue on board United Airlines as we possibly can as we come out of the pandemic.”

A contributing factor behind the disbanding of cargo-only operations is the grounding of 52 777-200s with Pratt & Whitney 4000-series engines after one of its planes suffered an engine failure during flight. Those widebody aircraft represent about 10% of the airline’s pre-pandemic seat capacity.

Nocella said United has conducted extensive analysis in conjunction with the engine maker, Boeing (NYSE: BA) and the Federal Aviation Administration and is in the process of returning them to service late this year or early 2022. The planes still have to undergo heavy maintenance checks.

“Given the ups and downs in demand, there are months during this crisis where we would love to have those aircraft. And there are months, especially right now, where we don’t necessarily miss those aircraft. They do otherwise fly for cargo, but don’t really miss those 52 777s” for passenger business, Nocella said at the Cowen event.

Click here for more FreightWaves/American Shipper stories by Eric Kulisch.

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One Comment

  1. Pam Jones

    Is it still necessary to register to ship something? Not a business person but need to get about a 100lb.(+ or – a little) Jotul stove from Hilo to the mainland. Last time I checked it was a fairly drawn out process to become a “shipper”.

Comments are closed.

Eric Kulisch

Eric is the Supply Chain and Air Cargo Editor at FreightWaves. An award-winning business journalist with extensive experience covering the logistics sector, Eric spent nearly two years as the Washington, D.C., correspondent for Automotive News, where he focused on regulatory and policy issues surrounding autonomous vehicles, mobility, fuel economy and safety. He has won two regional Gold Medals and a Silver Medal from the American Society of Business Publication Editors for government and trade coverage, and news analysis. He was voted best for feature writing and commentary in the Trade/Newsletter category by the D.C. Chapter of the Society of Professional Journalists. He won Environmental Journalist of the Year from the Seahorse Freight Association in 2014 and was the group's 2013 Supply Chain Journalist of the Year. In December 2022, he was voted runner up for Air Cargo Journalist by the Seahorse Freight Association. As associate editor at American Shipper Magazine for more than a decade, he wrote about trade, freight transportation and supply chains. Eric is based in Portland, Oregon. He can be reached for comments and tips at [email protected]