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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

Ipsen, a global bio-pharmaceutical company , disproves that. The post Does Perfect Customer Service Make Sense? In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. appeared first on Logistics Viewpoints.

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Cognitive Technologies are Enhancing Customer Service

Enterra Insights

Minkow reports her company’s top ten retailers this year are: Target, Apple Store, Sephora, Home Depot, DSW, Levi Strauss, Nike, Walmart, American Eagle, and Ulta. ” Whether you call this customer service or customer experience, making a good impression on customers matters a lot. ”[2].

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Increasing Service Part Market Revenue with Better Customer Service

Logility

The first example I gave is leading to potential loss of sales, which is difficult to quantify unless your company keeps track of customer repetitive buys and/or inquires, which could be fulfilled directly. It may not seem like a big deal, but it can snowball into one just by word of mouth.

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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

The thinking goes that at some point, improving service levels means you are not adding inventory in a linear manner but rather exponentially. Ipsen , a global bio-pharmaceutical company with $3 billion in annual revenues, disproves that. The company has visibility to demand and inventory.

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TMS+: Go Beyond Transport to Optimize Cost, Service, & Resiliency

What’s also clear is that to not merely survive but thrive in the today’s volatile global market, companies need to take a more synchronized approach to their various business processes. These challenges didn’t end with the pandemic; it’s clear that disruption is here to stay as the so-called “new normal.”

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Customer Service Aided by Cognitive Technologies

Enterra Insights

Peters ( @tom_peters ), an author and business management practice expert, has stated, “It never ceases to amaze me that companies spend millions to attract new customers (people they don’t know) and spend next to nothing to keep the ones they’ve got! ” Investing in customer service.

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Improving Customer Service through AI

ThroughPut

The founding team is led by seasoned serial entrepreneurs with real-world AI, Supply Chain, Manufacturing, Transportation and Operational experience, from the shop-floor to the top-floor, at leading Fortune 500 Industrial Companies & pioneering Enterprise Technology companies.

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How to Package and Price Embedded Analytics

Just by embedding analytics, application owners can charge 24% more for their product. How much value could you add? This framework explains how application enhancements can extend your product offerings. Brought to you by Logi Analytics.