article thumbnail

Does Perfect Customer Service Make Sense?

Logistics Viewpoints

Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. One failure, for example, related to an importation document that did not arrive on time.

article thumbnail

BR Williams Logistics, LLC Expands Reach with Inaugural Branch Opening in Atlanta, Georgia

BR Williams Supply Chain Management

BR Williams Logistics, LLC announces the expansion of its operations with the opening of a strategic logistics branch in Atlanta, Georgia, reinforcing its commitment to delivering unparalleled supply chain solutions nationwide. Additionally, BR Williams Logistics and BR Williams Trucking, Inc. BR Williams Trucking, Inc.,

Atlanta 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Year Ahead with Doug Waggoner

The Logistics of Logistics

Doug is the CEO of Echo Global Logistics , a leading provider of technology-enabled transportation and supply chain management services. Doug Waggoner has served as Chief Executive Officer of Echo Global Logistics since December 2006 and was a Board member from 2008-2021. About Echo Global Logistics. Doug on LinkedIn.

article thumbnail

Supply Chain Quality: A Driver for Digital Transformation

Talking Logistics

Ensuring receipt of Certificate of Analysis (CoA) and other regulatory compliance documentation has made digitization a requirement for customer service, audit management, and compliance. The solution gives manufacturers the upstream visibility and control they need to provide downstream customer service to customers.

article thumbnail

10 Factors for Picking a Great Third-Party Logistics Service Provider in 2022

BR Williams Supply Chain Management

Selecting the right third-party logistics service provider can be a challenging experience for companies. After all, the reputation and success of your company depend on your logistics provider’s reliability, making a third-party logistics provider a crucial part of many brands’ supply chains. Logistics Capabilities.

article thumbnail

The Ultimate Guide to Contract Logistics: What You Need to Know

SCMDOJO

Contract Logistics is a critical aspect of the supply chain that often remains behind the scenes but plays a significant role in ensuring the efficient movement and management of goods. Read More: 6 Logistics KPIs Attributes That are Essential ] What is Contract Logistics?

article thumbnail

The Top 6 Reasons to Have a Good Inbound Logistics Program

GlobalTranz

Most transportation costs in a company arise from inbound logistics cost. If other words, the costs associated with transportation of items from vendors make up the biggest portion of will transportation costs, reports Amy Roach Partridge of Inbound Logistics. In fact, let's take a look at the top reasons why. .