article thumbnail

Metrics that Matter: Customer Service

QAD

Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. Meeting Customer Expectations.

article thumbnail

Four Things You Probably Didn’t Know About Inventory Planning and Sustainability

ToolsGroup

I think it’s time we started spreading the good news: when you harness demand and inventory planning to slash unnecessary expenses and improve service to customers, you also reduce waste and support sustainability. Having the right inventory in the right location brings a variety of waste-reduction benefits.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

What’s the Difference Between a Freight Broker and Freight Agent?

Supply Chain Game Changer

10 Tips To Be A Successful Freight Broker! The Supply Chain industry provides vast employment opportunities, from procurement to warehouse inventory, management, and shipping. The terms freight broker and freight agent are often confused in the cargo and shipping sector. What Does A Freight Agent Do?

article thumbnail

Manufacturing Inventory Management: The Manufacturer’s Guide

Unleashed

Manufacturing inventory management is crucial to the success and profitability of your manufacturing operations. This guide for manufacturers explains how it works and explores the most effective ways to manage inventory in manufacturing. In this manufacturing inventory management guide What is manufacturing inventory management?

article thumbnail

Is Inventory Waste or an Asset?

Supply Chain Shaman

We were discussing the results of the planning benchmarking work that we have just finished, and I was sharing some insights on inventory management when one of the panelists emphatically stated, “Inventory is a waste to manage. We feel so strongly about this that we do not have an inventory planning role.”

article thumbnail

Why Small Businesses Should Consider Using Freight Forwarders

20Cube Logistics

However, many SMBs and SMEs assume that working with a freight forwarder in Australia is reserved for large, international corporations. SMBs and SMEs can and should leverage the power of 3PL and freight-forwarding to reduce shipping costs, streamline their customer service and scale their operations. What is 3PL?

Freight 52
article thumbnail

Mars Wrigley’s Highly Successful Supply Chain Digital Transformation

Logistics Viewpoints

For Mars, digitalization has focused on improved customer service, cost reductions, and making their supply chain associates more productive. Mars Wrigley chose Transplace, now UBER Freight, for North America and a partnership with Maersk/E2Open for ocean freight. But how to do this was very ambiguous.