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Metrics that Matter: Customer Service


Very little has more impact on a company’s success than customer satisfaction. True customer satisfaction is a measure of sales, delivery and after sale performance. For example, if you consistently backorder items or deliver them late, customers will eventually become angry.

ScottsMiracle-Gro Improves Distribution System in Sustainability and Customer Service

Supply Chain Network

to service the Company’s home center retail customers in northeastern U.S. By installing a warehouse in this region, the Company expects to improve its environmental footprint by reducing the number of miles traveled within its distribution network while also reducing costs and improving its customer service levels. The warehouse is part of ScottsMiracle-Gro’s high-service distribution model that the Company began implementing across the U.S. A new 100,000-sq.

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23 Reasons the Ideal TMS is best for LTL Freight Shipping


Using less-than-truckload for medium-sized shipments is one of the great innovations in shipping. It produces results at a fraction of the cost of full truckload (FT) or small package shipping. However, the needs of the modern shipping industry have reached an optimal point, and the only way to further push the envelope is by using a dedicated transportation management system (TMS). As a result, the amount of inventory can be managed to reflect the consumer demand.

How to Do More With Less in Your Last Mile Service!

Supply Chain Game Changer

Last Mile Service article and permission to publish here provided by Raanan Cohen at They, in turn, look to their 3PLs, carriers and logistics providers as key partners in meeting these expectations and launching new last mile service delivery models. Subscribe Here!

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Order Management Improvement Best Practices!

Supply Chain Game Changer

Omnichannel Customer Service Best Practices! An order management system (OMS) is the system of record for maintaining orders and handling inventory. In the omnichannel supply chain, order management improvement leads to confident inventory management across all channels.

Start Managing Your Inbound Freight More Effectively Today

Talking Logistics

It’s time to make inbound freight a priority and begin reaping the benefits of a program that creates win-win rewards for all supply chain partners. Unfortunately, few shippers make inbound freight a priority, and even fewer consider it a strategic supply chain initiative.

The Agility of Integration: eCommerce, Warehouse Management and Shipping for SMBs

Talking Logistics

Mobile technology has transformed how customers order, and how goods are fulfilled from the store or warehouse. This often leads to pockets of manual work or gaps in automation, which creates labor-intensive clerical tasks, error-prone data entry and compromised customer service. It created an administrative bottleneck as orders had to be typed into QuickBooks and, when shipped, status and tracking information needed to be manually entered into Magento.

Improve Your Picking Processes and Order Fulfilment with Better Inventory Control


Businesses today are faced with the challenge of how to increase their order fulfilment efficiency, meet increased demand and maintain exceptional customer service, while at the same time attempting to reduce costs and protect profit margins. Typically, over 50 percent of warehouse labour resources are occupied with order fulfilment tasks such as picking processes, packing customer orders and shipping or freight activities. Efficient inventory control.

5 Supply Chain Mistakes that Handicap Business Performance

Logistics Bureau

If your business is currently falling victim to any of the following supply chain mistakes, corrective action will undoubtedly deliver improvements in cost, revenue, customer service and numerous other business performance factors. Increases in obsolete and/or excess inventory.

4 Long Term Ways to Save with Less Than Truckload Freight Shipping


So, your organization has decided to explore the benefits and perks of less than truckload freight shipping. The dedicated TMS can further eliminate the frustrations that occur with typical full-truckload (FT) shipments and small package freight by combining all KPIs and available options into a single, comprehensive tool. Let’s take a look at how the TMS impacts the costs of shipping over the long term in four critical areas. Customer Satisfaction.

Logistics Key Process Indicators (KPIs)

The Logistics of Logistics

If you move freight for a living, you know the importance of logistics key process indicators (KPIs). A KPI is an indicator (a metric) that you have chosen, and agreed with your partners and or customers, that will determine whether you are meeting your critical success factors. A metric is any standard of measurement (number of carriers, inventory turns, average shipment weight, etc.). The New Logistics KPI – Measuring Customer Service.

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The Benefits of Using A TMS to Ship Small Package Freight


Optimized Routes Reduce Delays in Shipping. Shipping hundreds of small packages pose challenges for shippers. Therefore, the only way to effectively compete with Amazon’s rapid shipping is by ensuring small packages are assigned to the most appropriate, faster route through a dedicated TMS. Customer Service Is Essential to Small Package Shippers. Customer service for small package shipments is more important than the same customer service for large shipments.

Global Vendor Management: What It Is & Why It’s Essential for Your Shipping Strategy

CH Robinson Transportfolio

That’s why you need a global shipping strategy with a comprehensive global vendor management program. Reroute freight to account for increased demand or last minute outages within the supply chain. All freight in a vendor assembly program is sourced for a single company.

Guest Blog: 13 things you need to know about freight forwarding


He shares some interesting information about freight forwarding, that anyone in logistics should be aware of. Freight forwarding is one of the most widely used methods of international transport for both business and personal use. Freight forwarding companies, like the International Logistics Centre, coordinate the shipment of goods from one destination to another using a range of carriers, including air freight , ocean freight , road fright and, in some cases, railway freight.

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Is it time to integrate your supply chain design with execution?

JDA software

Customer expectations for product availability and seemingly endless purchasing channels are driving many companies to move product faster and smarter than ever before. its inventory management and where and how well it deploys inventory to optimize customer service levels and profitability.

B2B Connectivity Leading The Way For Digital Supply Chains!

Supply Chain Game Changer

There is an abundance of chatter in shipping and freight about digitizing supply chains, with reports that more spending than ever before is being poured into developing software and platforms. Subscribe Here! Email Address. Subscribe to Supply Chain Game Changer.

Utilizing a 3PL to Apply Transportation Management Best Practices For E-Commerce


E-commerce is expanding to reach $1 trillion by 2025, and demand for more products and services among the world’s shippers is keeping third-party logistics providers, like Cerasis, on their toes. This is regardless of whether freight consolidation was used or not. Faster shipping.

LTL Rates, Capacity, and Fuel: The General Outlook for 2017


Since 2014, the shipping industry has suffered numerous setbacks. Rebounding freight volumes and the proximity of the electronic logging device (ELD) mandate are set to change the industry in 2017, reports Sean Kilcarr of FleetOwner. Shipping LTL Rates Will Improve.

Tips for Effectively Managing E-Commerce Logistics


According to Roberto Michel of Logistics Management , the biggest challenge in e-commerce logistics revolves around the demand for additional last-mile delivery options and next-day shipping, if not same-day shipping. Offer multiple shipping options to consumers.

Emerging Options for Omni-Commerce Logistics Strategy

Supply Chain Network

At SCI Logistics in addition to fulfilling millions of e-commerce orders on an annual basis, we also spend a significant amount of time studying the optimal methods of helping our customers serve consumers in Canada. Ship From Distibution Centre. Ship From All Stores.

What is the Best E-Commerce Order Fulfillment Service for You? Amazon FBA or 3PL?

Supply Chain Game Changer

E-commerce is defined as the buying and selling of products or services exclusively through electronic channels. Why You Need Order Fulfillment Services. Customers want products that will give the best bang for their buck with speedy delivery, and good after-sales support.

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E-Commerce and TMS: The Role of Transportation Technology for Shippers to Kill It at E-Commerce


By 2020, the value of B2B e-commerce will surpass $1 trillion, and manufacturers, distributors, retailers, reverse logistics managers, third-party freight brokers and logistics services providers are working to keep up with the trend.

7 Pitfalls of Amazon FBA (Fulfillment By Amazon)!

Supply Chain Game Changer

Fulfillment by Amazon or Amazon FBA lets sellers in the Amazon marketplace take advantage of Amazon’s giant logistics operation to ship their orders. FBA items are eligible for Amazon Prime shipping and Amazon handles your angry customers (which Amazon considers its customers, not yours).

Understanding E-Commerce Fulfillment: Definition, Process, Resources!

Supply Chain Game Changer

And your sales funnel slides your customers easily to the checkout. A 2018 study found that free shipping was the number one feature for online shoppers. In addition, shipping costs are a major factor in shopping cart abandonment. Receiving and Inventory Management.

Order Management Improvement: Best Practices for Retailers & E-Commerce Companies

Veridian Solutions

An order management system (OMS) is the system of record for maintaining orders and handling inventory. In the omnichannel supply chain , order management improvement leads to confident inventory management across all channels.

What is a 3PL & How Can They Benefit Your Business?

CH Robinson Logistics

At the most basic level, 3PLs offer logistics services to support certain aspects—sometimes all aspects—of shipping operations. By scaling and customizing services, 3PLs can best meet your specific needs. Global shipping. Freight Services Logistics Supply Chain 3P

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How To Start Your Brewery On The Path To Success


In this guide to growing a successful brewery, we will naturally – as software vendors with a strong base of independent brewery customers – touch on the technology elements we see as important. How many stock-outs, an event that caused inventory to be exhausted? Customer service.

It’s Time to Welcome The Supply Chain CEO!

Supply Chain Game Changer

Over the past few decades, companies have realized that the way they bring products to market – from sourcing parts and services, to manufacturing, to shipping, to distribution – isn’t just a practical necessity, but an avenue for competitive advantage. Subscribe Here! Email Address.

5 E-Commerce Order Fulfillment Choices!

Supply Chain Game Changer

Features That Make Order Fulfillment Services A Great Choice. Convenience is one the most critical factors in choosing which order fulfillment services company you should employ. Companies can offer the same kind of service but with a different quality of service. To know if the service is right for you, ask yourself these preliminary questions: How long does it take for them to process orders and payment? FBA is known for its excellent customer service.

A Case Study in Reverse Logistics Optimization!

Supply Chain Game Changer

The application of advanced forecasting and planning methodologies improve inventory management in a critical, high-volume repair business, dramatically reducing costs and fulfillment cycles while improving customer satisfaction. Reduced spare parts inventory levels by 52 percent or $2.3

What the success of Prime Day means for your supply chain.


Target said that 90 percent of the orders placed online will now be fulfilled from its stores, as the company has been working to bulk up its supply chain and get items to customers more quickly. Freight

Note to Shippers Not Currently Using a Modern TMS: The 1990s Called and Want Their Antiquated Transp


If the answer is yes, I have another question: how confident are you that your company is delivering the best possible customer service while minimizing production schedule changes and “just-in-case” inventory? Freight rates may be reduced by 5%, 10% or more. (In

The Most Important Distribution Center Metrics to Track and Understand


Throughout the supply chain, the use of metrics to track and understand processes provides an invaluable resource for ensuring increased production and customer satisfaction. On-Time Shipping. Many distribution centers have the freight prepared and ready for immediate loading.

Lean Manufacturing: Is it Really Worth It? 16 Big Benefits Say, “Yes.”


Customer expectations of reliable quality and rapid delivery forces today’s manufacturers to either shorten cycle times or lose business. Customers simply switch suppliers when others are more capable of delivering within their preferred timeframes. Lean systems have provided a formidable operating strategy for leaders determined to achieve and maintain optimal operational systems and customer satisfaction levels. Customer service performance is poor.

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Is it time to integrate your supply chain design with execution?

Supply Chain Nation

Customer expectations for product availability and seemingly endless purchasing channels are driving many companies to move product faster and smarter than ever before. its inventory management and where and how well it deploys inventory to optimize customer service levels and profitability.