Remove Customer Service Remove Freight Remove Metrics Remove Shipping
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Metrics that Matter: Customer Service

QAD

Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. Unreimbursed Freight. Unreimbursed Freight.

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Freight Procurement is a Different Game

Logistics Viewpoints

Procuring transportation for freight is much different than any other procurement category. Transportation procurement needs to support both customer service and a company’s internal supply chain goals. The freight market is mercurial. One master of freight procurement is Kyle Masters. Speed is of the essence.

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Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

More and more cargo shifted to ocean transport until the container imbalances resulted in issues with “rolling the freight” from ship to ship despite confirmed bookings. With the rising costs of accessorial charges as the freight sat on the dock, moving freight by ocean container grew more problematic.

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23 Reasons the Ideal TMS is best for LTL Freight Shipping

GlobalTranz

Using less-than-truckload for medium-sized shipments is one of the great innovations in shipping. It produces results at a fraction of the cost of full truckload (FT) or small package shipping. Freight Consolidation. Stronger, Higher Level of Customer Service. Access to Intermodal Shipping Options.

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The Most Important Distribution Center Metrics to Track and Understand

GlobalTranz

Throughout the supply chain, the use of metrics to track and understand processes provides an invaluable resource for ensuring increased production and customer satisfaction. What Distribution Center Metrics Need Tracking? However, the most important metrics can be categorized into the following eight areas.

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The Digital Freight Ecosystem Part 2: What’s Bringing Freight Online

Freightos

The Digital Freight Ecosystem. Part 2: What’s Bringing Freight Online. In the first part of this article , Dr. Schreiber observed that freight is still largely offline and examined why freight digitalization has been so complicated. . Bringing Freight Online In The Carrier Space. By Zvi Schreiber, CEO, Freightos.

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The Digital Freight Ecosystem Part 2: What’s Bringing Freight Online

Freightos

The Digital Freight Ecosystem. Part 2: What’s Bringing Freight Online. In the first part of this article , Dr. Schreiber observed that freight is still largely offline and examined why freight digitalization has been so complicated. . Bringing Freight Online In The Carrier Space. By Zvi Schreiber, CEO, Freightos.

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