article thumbnail

Improving Customer Service through AI

ThroughPut

The founding team is led by seasoned serial entrepreneurs with real-world AI, Supply Chain, Manufacturing, Transportation and Operational experience, from the shop-floor to the top-floor, at leading Fortune 500 Industrial Companies & pioneering Enterprise Technology companies. To learn more about ThroughPut Inc, visit www.throughput.ai

article thumbnail

The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

Rather than functioning as a point of positive difference, customers in eCommerce spheres now expect reasonably straightforward access to their tracking information on product shipments. The question is, how many hurdles does your company place between your checkout process and that tracking information?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Why Organizational Alignment is Critical to the Supply Chain Response

Supply Chain Shaman

When I use the research, I keep the information on the respondent–name, company, title, and individual comments–confidential. Functional excellence throws the supply chain out of balance decreasing results on a balanced scorecard of growth, margin, inventory turns, customer service and ROIC (Return on Invested Capital).

article thumbnail

The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

Rather than functioning as a point of positive difference, customers in eCommerce spheres now expect reasonably straightforward access to their tracking information on product shipments. The question is, how many hurdles does your company place between your checkout process and that tracking information?

article thumbnail

6 Practices to Optimize Your Goods Transportation Process!

Supply Chain Game Changer

Transportation optimization involves analyzing goods shipments, transportation rates, and restrictions to create a plan that reduces the overall costs and makes the process more efficient. Optimizing the goods transportation process means reducing delays. This helps reduce transportation costs and saves time and effort.

article thumbnail

Utilizing a 3PL to Apply Transportation Management Best Practices For E-Commerce

GlobalTranz

In the age of e-commerce, maintaining the status quo will result in failure, disgruntled customers and added expenses, but shippers that leverage 3PL resources to apply transportation management best practices for e-commerce , as listed below, can navigate the issues that arise in e-commerce and achieve sustained profitability.

article thumbnail

Technology Trends For Transportation in 2023: Top 5

Abivin

Moving to 2023, data still play an important role in decision-making in transportation management. Furthermore, other technologies are constantly evolving and becoming more effective in logistics in general and transportation in particular. There are several benefits to using a cloud-based TMS.