Customer Service: The Source of Supply Chain Innovation

The Logistics of Logistics

Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. When you focus on your customer, you’re focusing on his/her success. The driver – that which causes the changes – is customer service. Customer Service: The Real Source of SCM Innovation. As tools they help you realize your customer’s needs.

Customer Service in Logistics Needs a Shift in Focus

Consumer Goods Logistics

These two words summarize the day of many customer service representatives (CSRs) across the world. Supply Chain Challenges Logistics Leadership 3PL Outsourcing Logistics Innovation Logistics Customer ServiceListen. React. Listen. React. Listen. React.

How a “Disruptor” is Using Supply Chain Innovation to Deliver Exceptional Customer Service

The Network Effect

One innovative company is taking on the big four wireless carriers and other players in the consumer wireless market. The post How a “Disruptor” is Using Supply Chain Innovation to Deliver Exceptional Customer Service appeared first on The Network Effect. Automated Future Consumer Goods Digital Supply Chain Retail Supply Chain Management The Network Effect Visibility high-tech Republic Wireless supply chain

Supply Chain Agenda of Pierre Mille, VP Group Planning & Customer Service Excellence at Carlsberg Group

Supply Chain Movement

“We are evolving towards a more customer centric supply chain”. Pierre Mille, VP Group Planning & Customer Service Excellence, Carlsberg Group. For Pierre Mille, VP Group Planning & Customer Service Excellence, this was an opportunity to unleash its untapped value.

Maurice Sporting Goods Selects Herlitz Inventory Management’s HIMPACT for Daily Forecasting and Analytics, Resulting in Improved Customer Service Level Performance

Herlitz Inventory Management

Since implementing HIMPACT, Maurice Sporting Goods is fully equipped to improve customer service levels, lower inventory, and increase profits. HIMPACT was selected because it helps improve customer service level performance.

Supply Chain Innovation: Responding to Change While Keeping An Eye On Fundamentals

Cerasis

Supply chain innovation and change are the driving forces behind today's modern supply chain, and, according to Nye Longman of Supply Chain Management , the rate of change isn't going too slow. Defining Supply Chain Innovation. Where does the future of the supply chain innovation rest?

Supply Chain Innovation: The Latest Gartner Supply Chain Predictions

ToolsGroup

Surveyed supply chain executives pointed to better customer service, improved efficiency, supply reliability and speed to market. He also echoed the need to formulate strategies that deliver customer value.

Ironies

Supply Chain Shaman

I watch large company after large company KILL the promise of innovation. Customer Service Is Everywhere, but NOWHERE. Companies Say Customer First, But Can They Listen? And, how can we serve the customer if we cannot listen?

Frost & Sullivan Celebrates Innovation and Excellence Across the Globe

The Network Effect

Frost & Sullivan’s Best Practices Awards is an annual award that recognizes companies for superior leadership, technological innovation, customer service, and strategic product development. The post Frost & Sullivan Celebrates Innovation and Excellence Across the Globe appeared first on The Network Effect.

Good People Can Make A Difference In Outcomes

Supply Chain Shaman

On my taxi rid into the inner-city of San Francisco, I relished the thought of a comfortable bed and room service in a four-star hotel. This four-star Marriott no longer offers room service. There Is No Substitute for Knowing the Customer. Where Will Innovation Come From?

[PODCAST] Shippers Who Excel at Recruiting Talent Improve Innovation, Culture, & Service

Cerasis

Listen to “Shippers Who Excel at Recruiting Talent Have More Innovation & Improve Customer Service” on Spreaker. Innovation & Strategy Resources for Shippers. The post [PODCAST] Shippers Who Excel at Recruiting Talent Improve Innovation, Culture, & Service appeared first on Transportation Management Company | Cerasis. Hello and welcome back to another episode of “The Freight Project Podcast!”

Supply Chain Innovation: The Path to Success!

Supply Chain Game Changer

Innovation is a team effort requiring collaboration and buy-in from all levels within an organization, and it’s especially true when it comes to bringing innovation to the supply chain. A Blueprint for Successful Supply Chain Innovation. Subscribe Here! Email Address.

Supply Chain Innovation: How to Build an Award-Winning Supply Chain

ToolsGroup

Last month, Lennox Residential was runner-up in the 2015 Council of Supply Chain Management Professionals (CSCMP) Supply Chain Innovation competition, arguably the top supply chain award in North America. They improved service levels by about 20%. Innovative Technology.

Innovation – is Analytical

EFT

Steve Brady’s series on innovation continues, this time on the analytics of innovation. "All businesses, no matter how strong they seem to be at a given moment, ultimately fail - and almost always because they failed to innovate." McCraw, Prophet of Innovation.

QAD Cloud ERP 2019 and Other Solution Innovation Highlights

QAD

The goal of all of our innovations is to help provide our customers with the agility they need to effectively respond to the opportunities in their rapidly changing business environments. The post QAD Cloud ERP 2019 and Other Solution Innovation Highlights appeared first on QAD Blog.

API Technology Leads to Logistics Innovations

CH Robinson Transportfolio

In a world of fast-paced change, customer demands are forcing supply chains to adapt and use innovation to drive performance improvements, or else risk competitive threats. The post API Technology Leads to Logistics Innovations appeared first on Transportfolio.

Pain Points – An Opportunity to Innovate and Expand!

Supply Chain Game Changer

They create opportunities to innovate , diversify and grow. Without customer pain points, there is no reason to be in business. Trading goods and services is as old as mankind itself. But not all food stores meet the needs of all customers. Subscribe Here! Email Address.

The Ascent of Amazon and Why It Matters

Supply Chain Nation

This week: how Amazon’s ascent is disrupting industries and the labor market; a look at leaders in digital innovation; supply chain professionals’ captivation with data; and how chatbots are revolutionizing the customer service experience. Leading the Way in Digital Innovation. In Ventana Research Announces the Digital Innovation Award Winners for 2017 , Ventana Research spotlights the 10 winners of its prestigious awards program.

Walmart’s Innovations Keep The Company Relevant

Gravity Supply Chain

retail brands, actively invests in technological innovation to improve customer service levels and remain relevant… The post Walmart’s Innovations Keep The Company Relevant appeared first on Gravity Supply Chain. Walmart, one of the most recognizable U.S.

A Sneak Peek into the Innovation Hub at FOCUS

Supply Chain Nation

FOCUS brings retail, warehouse and manufacturing professionals together to share best practices and hear how industry leaders are delivering real results with the help of JDA’s innovations. An exciting new addition to FOCUS is the Innovation Hub at the center of the Delivery Zone, where attendees have the opportunity to experience industry use cases leveraging various new innovations. The Digital Hub will also connect with Pepper bi-directionally in our story of innovation.

36 innovative companies re-inventing and rethinking supply chain and logistics

6 River Systems

These 36 innovative companies have figured out how to hack their operations, gaining some financial or media recognition for their methods. Kick back, be inspired and happy innovating. The company’s growth, driven by customer demand, is supported by a lean business model.

FOCUS 2015: On Track for Innovation

Supply Chain Nation

When I was asked to organize the Innovation and Thought Leadership track at FOCUS 2015 , I recognized that I would need to assemble some high-impact speakers who would get attendees thinking about the radical changes they need to make in their supply chains.

Highlights from 3Gtms Innovate 2018 User Conference

Talking Logistics

Last week, I attended Innovate 2018 , the company’s first user conference, and as I stood on stage to deliver my keynote presentation in front of 140+ attendees, the answer was clear: Yes. The reality is that new innovations in technology, coupled with new transportation challenges that shippers and logistics service providers (LSPs) continuously face, create new opportunities for startups to enter the market. Carrier Web Services for Rating, Tendering, and Documents.

Why Innovation Has to be More Than a Good Idea

Supply Chain @ MIT

Supply chain strategies often include some sort of commitment to innovation, but if the organization is not set up to be truly innovative it’s an empty promise. And the consequences can be severe if your competitors are doing more than paying lip service to innovation. Fulfilling the contract required a significant innovation effort. But inventory costs money, and higher inventory levels, in turn, increase the final cost for the customer.

Innovation Leadership in the Middle of Organization Change at Biogen

NC State SCRC

I spent the day at Biogen’s headquarters in Cambridge, MA today, with a group of executives sharing ideas on how to drive innovation. Biogen is already a highly innovative company, as they have continued to drive new treatments in MS, and in 2014, the first major treatment advances in nearly two decades for people living with hemophilia. As a separate entity, the Biogen spinoff is endowed with the same innovative spirit as its predecessor, and I have no doubt it will thrive.

Managed Transportation Services: What’s the Role of Innovative Technology?

Transplace

Managed Transportation Services: What’s the Role of Innovative Technology? By: Steve Barber, Vice President, IT Customer Solutions, Transplace. The Convergence: Technology, Managed Services and Consulting.

Is Your Demand Management Process Keeping Up with Innovation?

Supply Chain Nation

Companies must constantly innovate to keep up with and satisfy fast-changing consumer demand. Is your demand management process adequately supporting this innovation requirement?

Ask the Expert: Supply Chain Innovation – Don’t Chase the Shiny Object

Logility

Innovation is a term we hear often, especially in the world of software development. I looked up the word innovation and found something odd. I found the word novelty next to innovation. Instead we should focus on innovation that drives differentiation.

Ask the Expert: Supply Chain Innovation – Don’t Chase the Shiny Object

Logility

Innovation is a term we hear often, especially in the world of software development. I looked up the word innovation and found something odd. I found the word novelty next to innovation. Instead we should focus on innovation that drives differentiation.

Five Reasons Why Are We Not Making Progress on Inventory Management

Supply Chain Shaman

Commercial teams mistakenly think that high levels of inventory will drive sales and minimize customer service issues. The problem is that high levels of inventory often result in customer service issues. Demand innovation Inventory Management Market-Driven

110 Years of Innovation and Still Shaping the Future

CH Robinson Transportfolio

Things like customer service. Businesses are still trying to find the most effective, cost efficient way to transport and deliver their goods to customers. We are innovators. Innovation always creates imitation. Robinson has been an industry leader for 110 years.

New Study: Bridging the Expectation Gap on Innovation Between 3PLs & Shippers

Supply Chain Nation

Everybody in supply chain talks about innovation. It’s almost perceived as a professional weakness or disadvantage if you don’t use the word ‘innovation’ when talking about your company or vision for the future. But what exactly is innovation and is there a real business case for it?

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Making Last-mile Delivery More Efficient

BluJay Solutions

BluJay’s Chief Product Strategist, Doug Surrett, discusses the benefits a mobile platform can offer supply chain managers who are competing on customer service. In The News customer experience Innovation SaaS Supply Chain Software Visibility

Supply Chain Innovation – Internet of Things (IoT)

FLEXE

Those benefits alone improve delivery accuracy and customer service. Even equipment in need of service will be flagged and diagnosed and maintenance scheduled automatically. What types of IoT innovations have you seen already in your supply chain?

How a Leading Retailer is Using a Control Tower to Manage their Supply Chain

The Network Effect

How one of the largest retailers in Africa is using innovative technology to improve customer service while lowering supply chain. Customer Centricity Digital Supply Chain Retail Supply Chain Control Towers The Network Effect control tower logistics retail supply chain

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Managing Innovation as a Business - Is ‘Concepts Portfolio’ the middle ground between creativity and finance?

Oracle SCM

By Vikram Singla, Product Innovation and Supply Chain Leader, UK. As the average corporate life span reduces, innovation becomes vital to survival and growth. Is it only about new disruptive products/services or about regular iterations to current products/services as well?

Consumer Products Supply Chain Disruptor: 3D Printing

DynaSys

This technology will help companies reduce costs in almost all areas of business, improve customer service and help gain a competitive advantage by being adaptable to market changes. This improves uptime, manufacturing efficiencies and increases customer service levels.