Supply Chain Shaman

FEBRUARY 7, 2022

As a result, focusing on cost and efficiency, and functional metrics throws the supply chain out of balance. A Decline in Innovation. Ironically, technology innovation is the highest that I have ever seen. He asked me to help him understand why his customer service and shipment reliability were poor. His response?

Procurement Analytics 195

Procurement Analytics Manufacturing Procurement Sourcing Strategies Optimal Sourcing 195

Logistics Viewpoints

MARCH 25, 2024

Infor held an Innovation Summit at their headquarters in New York City on March 18 th and 19 th. Several top executives laid out Infor’s strategy for differentiating their solutions based on their technology, product development, and customer service. Often a customer has limits on how much change they can accommodate.

Vendor Strategies 226

Vendor Strategies Material Savings Resource Reduction Supply Chain Design Software 226

Elementum

JANUARY 16, 2024

By utilizing technology to automate complex business processes—such as production, employee onboarding, and customer service—companies can enhance productivity, efficiency, and promote innovation. By streamlining their work and reducing errors, businesses can increase productivity and enhance the customer experience 1.

Supply Chain Software 78

Supply Chain Software Cost Reduction Strategies Resource Reduction Inventory Reduction 78

Elementum

FEBRUARY 7, 2024

Business Process Automation AI: Revolutionizing Efficiency in the Digital Age Artificial Intelligence (AI) is dramatically transforming Business Process Automation (BPA), ushering in a new era of operational efficiency and innovation. Common performance metrics include process completion rate and the number of automated tasks.

Sourcing Strategies 78

Sourcing Strategies Supply Chain Software Optimal Sourcing Resource Reduction 78

Supply Chain Movement

DECEMBER 14, 2015

“We are evolving towards a more customer centric supply chain”. Pierre Mille, VP Group Planning & Customer Service Excellence, Carlsberg Group. For Pierre Mille, VP Group Planning & Customer Service Excellence, this was an opportunity to unleash its untapped value. By helen Armstrong.

Supply Chain Planning Software 60

Supply Chain Planning Software Groups Customer Service Supply Chain Planning 60

Elementum

DECEMBER 14, 2023

Automating Business Processes: Streamlining Efficiency and Profitability In today’s fast-paced business world, efficiency and innovation are key to staying ahead of the competition. Remember to review and adjust your automation strategy based on these metrics and evolve your processes to maximize efficiency and effectiveness.

Supply Chain Software 78

Supply Chain Software Optimization Software Resource Reduction Supply Chain Planning Software 78

Logility

NOVEMBER 15, 2013

The production efficiency is one of several measures across the supply chain including inventory and customer service and profitability. Are we looking to grow through innovation? The market took what was made. In the second phase the focus is lifted to a supply chain level.

Metrics 100

Metrics Expense Reduction Inventory Reduction Cost Reduction Strategies 100

Logility

NOVEMBER 15, 2013

The production efficiency is one of several measures across the supply chain including inventory and customer service and profitability. Are we looking to grow through innovation? The market took what was made. In the second phase the focus is lifted to a supply chain level.

Metrics 100

Metrics Expense Reduction Inventory Reduction Cost Reduction Strategies 100

Supply Chain Shaman

JULY 22, 2019

In the research, I’m trying to understand the impact of choices—technology, process innovation, and leadership– on balance sheet performance. Companies performing the best have three characteristics: Business Model Innovation. It is not as simple as trading-off inventory, cost, and customer service. Target Setting.

Supply Chain Design Software 248

Supply Chain Design Software Supply Chain Planning Software Gartner Supply Chain Software 248

Supply Chain View from the Field

APRIL 1, 2015

Many people are talking about Key Performance Indicators, Metrics, Analytics, and other indicators of performance. The importance of selecting the right metrics or “measures” as I prefer to call them, is critical as we all know that metrics drive behaviors. Step 2 – Develop Metrics and Data Sources.

Cost Reduction Strategies 60

Cost Reduction Strategies Material Savings Inventory Reduction Resource Reduction 60

Adexa

JULY 17, 2023

By leveraging real-time data and analytics, businesses can make faster, data-driven decisions, adjust production or logistics plans, and respond promptly to unforeseen events, minimizing the impact on customer service and overall performance.

Supply Chain Planning Software 98

Supply Chain Planning Software Supply Chain Software Optimal Sourcing Agile and Lean Supply Chain 98

Supply Chain Shaman

OCTOBER 8, 2019

The number one question that I am asked today by manufacturers across all industries is “How can I improve customer service?” Nine times out of ten improving customer service requires different management of the budget cycle and a rethinking of financial planning. Background. The River of Demand. #3 The reason why?

Supply Chain Design Software 183

Supply Chain Design Software Inventory Reduction Supply Chain Planning Software Forecasting 183

Supply Chain Game Changer

JANUARY 14, 2022

Customer service has been a particular success story, with automated chatbots tackling both online and phone queries. If you call up a helpline like Cox customer service number , you can expect to engage with AI and get the answers to most of your concerns. Market Shift Assessment. AI Impact on Recruiting.

Resource Reduction 95

Resource Reduction Supply Chain Software Cost Reduction Strategies Resources 95

QAD

JANUARY 6, 2022

In its 2021 survey, Deloitte once again affirmed the fact that more digitally mature businesses outperform industry averages on a variety of financial metrics. And we couldn’t agree more. Did You Miss the QAD Tomorrow: Digital Manufacturing Event?

Supply Chain Planning Software 93

Supply Chain Planning Software Supply Chain Software Optimization Software Tools 93

Logistics Viewpoints

JULY 19, 2021

We don’t spend just to innovate,” Mr. Lassen said, “we need to create business value.”. When a plan is created for one business function, like manufacturing for example, that plan effects things like customer service levels, profitability, cash flows, staffing and many other things. Tata Steel Europe has a complex supply chain.

Supply Chain Planning Software 264

Supply Chain Planning Software Scenario Planning Supply Chain Planning Negotiating Skills 264

Supply Chain Shaman

JULY 9, 2013

This research was the backbone of the Supply Chain Metrics that Matter series of reports. Instead, they have measured functional metrics or focused on projects. Here are the questions that I normally get: Where is Customer Service in the Analysis? The Building of the Index. As we did this analysis, I was amazed.

Supply Chain Software 203

Supply Chain Software Supply Chain Modeling Modeling Software 203

Supply Chain Shaman

JUNE 7, 2018

Instead of pushing innovation forward, I see companies using the term “digital” as a path for IT spending. An orbit chart is a plotting of data at the intersection of two metrics. In this case, the metrics are operating margin and inventory turns. Inventories are ballooning and customer service is getting worse.

Supply Chain Planning Software 221

Supply Chain Planning Software Supply Chain Design Software Optimization Software Forecasting Software 221

QAD

AUGUST 24, 2021

QAD’s recent white paper , “How Manufacturers Can Thrive in the New Age of Disruption, 3 Core Characteristics of an Adaptive Manufacturer” describes how adaptive enterprises are intelligent, innovative and agile. The metrics that best measure the customer’s performance against its goals are mapped to QAD solutions’ functionality.

Supply Chain Planning Software 98

Supply Chain Planning Software Inventory Reduction Resource Reduction Analytics Software 98

Logility

JANUARY 14, 2021

SaaSPath is a global survey of approximately 2,000 organizations across all geographic regions and company sizes, where customers are asked to rate their vendor on more than 30 different customer satisfaction metrics. It is truly an honor to be named by IDC as a leader in supply chain customer satisfaction.

Supply Chain Planning Software 130

Supply Chain Planning Software Optimization Software Analytics Software Demand Planning Software 130

Supply Chain Shaman

OCTOBER 2, 2020

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. In this article, I want to emphasize that a customer-centric supply chain meets and exceeds the customer’s needs day-by-day based on a well-defined relationship against a brand promise.

Customer Service 275

Customer Service Supply Chain Design Software Supply Chain Planning Software Supply Chain Design 275

Supply Chain Shaman

AUGUST 7, 2019

When a company contacts me to help them with their supply chain, the pain is usually a gap in customer service. Analyze Past Results in Customer Service. We draw a timeline on a conference room wall and using customer shipment and compliance data, we plot the issues with customer service and product outages.

Supply Chain Design Software 250

Supply Chain Design Software Supply Chain Planning Software Supply Chain Software Supply Chain Design 250

Supply Chain Shaman

APRIL 16, 2014

I have taken myself off the road to write the book Metrics That Matter. On the 2nd of April, I sat before a board discussing how a company could exceed expectations in the delivery of Return on Invested Capital (ROIC) and superior operating margins and fail at the delivery of customer service and inventory. It is a slow week.

Supply Chain Design Software 279

Supply Chain Design Software Agile and Lean Supply Chain Modeling Supply Chain Planning Software 279

The Logistics of Logistics

FEBRUARY 15, 2013

Highly effective 3PLs have developed the right habits, culture and processes to deliver excellent service to their clients. Innovation and new technology are obviously important, but when evaluating a 3PL, go with the one that excels at blocking and tackling. The 7 Habits of Highly Effective 3PLs. Habit 3 – Process Oriented.

KPI 189

KPI Logistics Network Optimization Software 3PL Continuous Improvement 189

Supply Chain Shaman

FEBRUARY 14, 2022

Organizations can align to drive value despite the allegiance to functional metrics. The industry considers the company a leader, but I know the dark side that internally, the IT processes squash innovation. As long as companies are motivated by functional metrics, inventory management will be an enigma. Mistake #5. Measurement.

S&OP 195

S&OP Supply and Demand Procurement Analytics Manufacturing Procurement 195

The Network Effect

NOVEMBER 23, 2015

Aftermarket parts inventories must be made available at the right time in the right quantities in the right mix at the right location within a supply network in order to provide targeted levels of after-sales services at targeted cost levels while being able to guarantee the achievement of customer service metrics.

Automotive 100

Automotive Supply Chain Network Software Logistics Network Optimization Software Inventory Management Software 100

Supply Chain Shaman

OCTOBER 5, 2018

The award, based on beating the industry peer group on rate of improvement on the key metrics of growth, operating margin, inventory turns, and Return on Invested Capital (ROIC) while outperforming their peer group, is tough to achieve. The orbit chart below illustrates L’Oréal’s performance at the intersection of two metrics.

Case Study 249

Case Study Inventory Reduction Agile and Lean Supply Chain Study 249

Logility

FEBRUARY 23, 2022

Logility was recognized for helping retail customers by delivering innovative technology and offering exceptional support as they faced unparalleled challenges in the past two years. This is a list of the most innovative and transformative retail technology solution providers. About American Software, Inc. Logility, Inc.

Supply Chain Planning Software 130

Supply Chain Planning Software Supply Chain Design Software Logistics Network Optimization Software Demand Planning Software 130

SCMDOJO

AUGUST 4, 2023

But times are changing, the use of reduce inventory offers more quality and useful performance metrics. The usage of useful performance metrics offered by the use of reduce inventory actually reward behavior that tends to enhance your products final quality. Most customers prefer a quick delivery and reliable system for inventories.

Inventory Reduction 94

Inventory Reduction Material Savings Cost Reduction Strategies Waste Reduction 94

Supply Chain Shaman

MAY 21, 2013

The most common reporting relationship in the supplier organization is to a leader of supply (focus on logistics, distribution, materials sourcing and customer service). Most care providers are working to get physician and clinical alignment to focus on the right balance of standardization, product utilization, and innovation.

Modeling 236

Modeling Modeling Software Pharmaceutical Procurement Analytics 236

Supply Chain Shaman

DECEMBER 23, 2014

Customer Service Needs to be all the Way to the Last Mile. If you offer white glove service, define it and select service providers based on their ability to deliver it. Define, audit and pay for premium service. ecommerce is closely coupled with new channels and innovative ways of ordering and payment.

Packaging 288

Packaging Inventory Reduction Supply Chain Design Software San Francisco 288

Supply Chain Shaman

OCTOBER 1, 2013

Sonoco Products, on the other hand, had a clear objective to maximize asset utilization while improving customer service for strategic customers. As I write my new book, Metrics That Matter, I am studying the patterns of corporate performance based on choices in supply chain program execution. Sonoco Products is a $4.5

Illinois 251

Illinois Waste Reduction S&OP Supply Chain Planning Software 251

SCMDOJO

FEBRUARY 20, 2023

To get ahead in today’s competitive marketplace, distributors must remain on the cutting edge of innovation and stay up-to-date on new developments. This can include examining everything from inventory management and order fulfilment to warehousing, delivery, and customer service.

Inventory Reduction 106

Inventory Reduction Cost Reduction Strategies Resource Reduction Supply Chain Planning Software 106

Logistics Viewpoints

SEPTEMBER 4, 2023

Transportation procurement needs to support both customer service and a company’s internal supply chain goals. Simmons has highly demanding internal and external customers. A 95% on time delivery metric – very high performance – is just not good enough for Simmons. The freight market is mercurial.

Procurement Solutions 204

Procurement Solutions Procurement Analytics Manufacturing Procurement Optimal Sourcing 204

Kinaxis

AUGUST 17, 2016

Crucially, they need to establish ways that Supply Chain is a driver of innovation and revenue growth rather than cost-cutting. They need to provide quantified metrics that board members can understand. One interesting take is that companies actually tend to take Supply Chain’s cost-cutting for granted.

Cost Reduction Strategies 100

Cost Reduction Strategies Resource Reduction Supply Chain Strategy Supply Chain 100

Supply Chain Insights

JULY 23, 2017

Use our Metrics That Matter methodology to look at improvement and performance. We can help by testing customer satisfaction and sharing what matters by channel partner. We will test to understand how you stack-up to your competitors and how to make customer service actionable. Customer Centric Policies.

Supply Chain Planning Software 0

Supply Chain Planning Software Supply Chain Design Software Price Mitigation Strategies Inventory Reduction 0

Supply Chain Shaman

JUNE 6, 2013

Closing the gaps happens when there are aligned metrics, clarity of vision and aligned planning processes. More advanced supply chain leaders model the role of complexity (product and customer), the impact of risk, and opportunity of innovation as well as product shipping and manufacturing locations, and inventory policies.

Supply Chain Planning Software 277

Supply Chain Planning Software Supply Chain Planning Optimal Sourcing Scenario Planning 277

Supply Chain Shaman

FEBRUARY 22, 2015

The more that I work on supply chain metrics, the more that I believe that both the SCOR model and the Gartner Hierarchy of Supply Chain Metrics (which I worked on for the period of 2006-2010) reward functional, not end-to-end supply chain behavior. I believe this is necessary at the earliest stages of a supply chain transformation.

Supply Chain Design Software 150

Supply Chain Design Software Supply Chain Planning Software Optimal Sourcing Modeling Software 150