article thumbnail

Customer Service: The Source of Supply Chain Innovation

The Logistics of Logistics

Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. When you focus on your customer, you’re focusing on his/her success. What does your customer want?

article thumbnail

Congrats to the Winners of the Supply Chains to Admire 2023

Supply Chain Shaman

Today, we published The Supply Chains to Admire for 2023. Supply Chains to Admire Winners 2023 Examine Your Own Paradigm. Most supply chain leaders are stuck in their own paradigms. As an old gal, with over forty-years of supply chain experience, writing this report for ten years taught me many lessons.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Supply Chain Resilience. Really?

Supply Chain Shaman

Today, I speak at the North American Manufacturing Association, Manufacturing Leadership Conference, in Nashville on the use of data to improve supply chain resilience. Background The Council of Supply Chain Resilience met for the first time this month. What is supply chain resilience? The reason?

article thumbnail

Cognitive Technologies are Enhancing Customer Service

Enterra Insights

” Whether you call this customer service or customer experience, making a good impression on customers matters a lot. That means customers expect a seamless, end-to-end experience whether they are shopping online or in a store. Cognitive Technologies and Customer Service. ”[2]. ”[4].

article thumbnail

How a “Disruptor” is Using Supply Chain Innovation to Deliver Exceptional Customer Service

The Network Effect

One innovative company is taking on the big four wireless carriers and other players in the consumer wireless market. The post How a “Disruptor” is Using Supply Chain Innovation to Deliver Exceptional Customer Service appeared first on The Network Effect.

article thumbnail

Nespresso Optimizes Orders and Inventory with End-to-End Digital Supply Chain Planning

ToolsGroup

Nespresso’s complex coffee supply chain. It’s no simple task providing customers access to the full range of capsules and coffee machines on all sales channels, across more than 70 boutiques in Italy, while optimizing inventory levels. What drove Nespresso’s supply chain planning project? Optimized transport.

article thumbnail

Supply Chain AI Strategy: Navigating Apparel Industry Complexities

Logility

This blog cuts through the complexity, presenting how supply chain AI strategy and machine learning, especially through the power of generative AI and InventoryAI+, are essential in crafting a smarter, more responsive retail supply chain.