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Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” I think that we should earn a five-star rating with customers every day. We need to improve the ability to serve the customer.” Customer Service Failure.

Does Perfect Customer Service Make Sense?

Logistics Viewpoints

In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. The thinking goes that at some point, improving service levels means you are not adding inventory in a linear manner but rather exponentially.

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Metrics that Matter: Customer Service

QAD

Very little has more impact on a company’s success than customer satisfaction. Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. True customer satisfaction is a measure of sales, delivery and after sale performance.

What Is Lean Manufacturing

The Supply Chain Journal

Time, resources, man-hours, supplies, and capacity are just some of the critical areas where an approach known as lean manufacturing is vital. To fully embrace streamlined and sustainable manufacturing within the supply chain network is essential for freight payment and order fulfillment.

Lean 52

A Strong RMA Process is Vital to Achieving World Class Customer Service

My Office Apps

A Strong RMA Process is Vital to Achieving World Class Customer Service. Most companies strive to achieve world class customer service. It is understood that repeat customers lead to business success. Shipping goods back to the customer .

Enhancing Inventory Visibility for the Electrical and Electronics Manufacturing Industry

RFgen

Many companies in the industry rely on unsustainable, manual data collection processes, creating a gap in inventory visibility. With mobile barcoding, companies can overcome challenges in distribution, manufacturing and compliancy. The Problem: Lack of Inventory Visibility.

Trends In Manufacturing: 5 Tangible Technologies are Shaping the Future of Manufacturing Now

GlobalTranz

Continuous improvement is part of the game in manufacturing. Among the new trends in manufacturing improving the industry, additive manufacturing and cloud-based systems will push manufacturing forward in 2017. In fact, rapid design and lightning-fast prototyping, reports Mark Dohnalek of Manufacturing Business Technology magazine , will allow manufacturers to design and produce products in a few days, if not hours. Customers want more than ever before.

Longer Lead Times Forecasted: Don’t Get Caught Behind The Curve

AB&R

Our experts estimate that these longer lead times have added at least two-to-three business day delay for most customers’ deliveries. Blog Company News Manufacturing Transportation & Logistics customer service inventory labels manufacturing productivity

Segmenting Your Inventory by Gross Margin and Demand Variability

ToolsGroup

Gartner Research analyst Paul Lord has developed a thought-provoking approach (shown in the above diagram) for tailoring supply and inventory tactics to different inventory segments. Traditional ABC inventory models segment inventory into A, B and C categories based on annual consumption value. As we showed in a previous blog, it’s not the only way to segment your inventory, nor nearly the best. Lord calls this “situational inventory”.

12 Types of Inventory: Complete Information

EMERGE App

Inventory is the store or stock of goods. And in this post, you’re going to know the type of inventory exists. Four Types of Inventory. There are four types of inventory : work-in-progress, finished goods, raw material, and MRO goods. MRO Goods Inventory.

Lean Manufacturing: Is it Really Worth It? 16 Big Benefits Say, “Yes.”

GlobalTranz

Customer expectations of reliable quality and rapid delivery forces today’s manufacturers to either shorten cycle times or lose business. Customers simply switch suppliers when others are more capable of delivering within their preferred timeframes. Lean systems have provided a formidable operating strategy for leaders determined to achieve and maintain optimal operational systems and customer satisfaction levels. Who Needs Lean Manufacturing?

Lean 263

ERP Sustains Manufacturing during COVID-19

IQMS

The COVID-19 pandemic has pushed manufacturers to rapidly shift gears, from addressing work-from-home policies to managing extreme swings in demand and uncertain supply chains. They maintain full visibility of the business and can continue to interact with customers and suppliers.

4 Key Trends to Watch in Smart Manufacturing and Supply Chain

GlobalTranz

The advancements in 3D printing and 'Additive Manufacturing,' coupled with supply chain efficiencies, could make distributed manufacturing a reality, ushering in the era of smart manufacturing. The Continual Coverage and Now Reality of Smart Manufacturing with 3D Printing. I remember reading an MIT paper on manufacturing technology trends a couple of years ago. It had a fascinating mention of " Additive Manufacturing " (AM) and how it could be a game changer.

3 Inventory Control Techniques to Improve and Maintain Inventory Accuracy

Unleashed

Inventory accuracy is vital to an organisation’s long-term success. Profits depend on the sale of inventory stock and if you don’t know what or how much you are selling then you could be missing an opportunity to maximise sales. Having poor and inaccurate inventory control can be costly because it causes issues such as unplanned stock-outs, the shipping of wrong products to customers, wasted resources trying to locate misplaced items and inventory shrinkage.

Executing Customer-Centric Supply Chain Strategies

Supply Chain Shaman

Definition: “Customer - centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” The Delta Medallion customer service agent told me that she had never seen anything quite like it. What is a Customer-Centric Organization? The Customer-Centric Supply Chain Strategy needs both.).

The Complete Guide To Calculating Total Manufacturing Costs

Unleashed

To calculate total manufacturing cost you add together three different cost categories: the costs of direct materials, direct labour and manufacturing overheads. Expressed as a formula, that’s: Total manufacturing cost = Direct materials + Direct labour + Manufacturing overheads.

SanDisk’s Story of Customer Segmentation Strategies Using Inventory Postponement

Supply Chain Shaman

One of these concepts that I hear a lot; but see few tangible examples, is the idea of “customer-segmented supply chain.” The discussion of customer-segmented supply chains happens often. When I hear companies discussing the implementation of a customer segmentation strategy, I ask a series of questions: Who is your customer? What are you trying to accomplish through the execution of a customer segmentation strategy?

Why Medical Device Companies Need End-to-End Inventory Visibility

DSI

The constant and rapid movement of inventory in the medical device industry wreaks havoc on manual, paper- and spreadsheet-based systems. Inventory visibility gaps result in missed orders or excessive safety stock. Benefits of end-to-end inventory control include: Productivity.

E-Commerce Shipping: Why Shippers Are Mastering E-Commerce to Go Omnichannel

GlobalTranz

The answer lies in developing omnichannel experiences for customers, unifying the online and brick-and-mortar experience into a seamless shopping journey. Unfortunately, shippers may overlook the biggest obstacle to omnichannel, developing effective e-commerce shipping practices. To avoid the retail apocalypse and achieve omnichannel success, shippers need to understand the challenges of e-commerce shipping, how it contributes to omnichannel success and a few tips to succeed in it.

The Go-To List of Ways to Improve Inventory Management

Veridian Solutions

Today’s warehouse managers need better inventory management strategies. Customers wish for better customer service. This is nothing new, but as the world has evolved, the ability to improve inventory management has evolved in stride. Supply chain leaders should follow these key strategies for ways to improve inventory management. Reduce On-Site Stock by Leveraging Drop Shipping. Use a Modern Inventory Management Software, Including a WMS.

5 Hidden Costs of Using Spreadsheets for Warehouse Inventory

RFgen

Many companies rely on spreadsheets to track and record warehouse inventory movements. Today’s challenges require modernizing manual inventory tracking with digital automation like mobile barcoding technology. Contrast this process with real-time mobile inventory control.

Why Medical Device Companies Need End-to-End Inventory Visibility

DSI

The constant and rapid movement of inventory in the medical device industry wreaks havoc on manual, paper- and spreadsheet-based systems. Inventory visibility gaps result in missed orders or excessive safety stock. But with a holistic, real-time view of inventory across all points powered by mobile apps, medical device companies are capable of boosting productivity, maintaining compliance, optimizing inventory, and generating additional revenue.

Manufacturing Remains Strong but Labor Challenges Persist: How Mobile Barcoding Can Help

RFgen

Manufacturing saw record growth in Q3, but labor challenges persist amid the pandemic. Mobile barcoding solutions can help manufacturers augment smaller labor forces and protect future profitability. Manufacturers must determine how to meet demand with fewer workers. Overview.

The Ongoing Evolution of Inventory Control

Unleashed

Prior to the industrial revolution, inventory control was all but not existent. Or perhaps they wrote down all sales and deducted the transactions from the inventory quantities they presumed they had. These were passed to employees in the storeroom, who would present the items to the front counter for the customer. The system enabled companies to keep track of which products were being ordered, based on the punch cards customers filled out.

Supply Chain Challenges Faced by Manufacturing Companies

Shipsy

Manufacturers across globe have faced multiple challenges in Supply Chain from time and again that changed (increased / decreased) with. Meeting Customer Service Standards. Larger than life manufacturing brands that have high standards of product & service quality to meet.

Cargo 52

5 Ways to Reduce an Outsized Inventory

RFgen

A well-run supply chain perfectly estimates the optimal amount of inventory. It can be difficult for companies to operate this way, and therefore many tend to overcompensate with higher inventory. Inventory Visibility. Inventory Management

The Go-To List of Ways to Improve Inventory Management!

Supply Chain Game Changer

Featuring Our 10 Best Inventory Management Articles! Today’s warehouse managers need better inventory management strategies. Customers wish for better customer service. This is nothing new, but as the world has evolved, the ability to improve inventory management has evolved in stride. Supply chain leaders should follow these key strategies for ways to improve inventory management. Reduce On-Site Stock by Leveraging Drop Shipping.

3 Ways to Accelerate Your Inventory Management

RFgen

TABLE OF CONTENTS: The Current State of Inventory Management. Integrate and Optimize Inventory Workflows. Implement Inventory Management Software. Integrate ERP Data with Inventory Processes. The Current State of Inventory Management. Drive Customer Satisfaction.

Get Your Manufacturing Processes in Gear for the Holidays

Oracle SCM

Every year during the holidays, anxiety hits shoppers, retailers, and manufacturers alike about whether the season’s hottest products will face shortages. For manufacturers, at least, it doesn’t have to be this way. Many manufacturers lack the end-to-end supply chain visibility and flexibility needed to plan for demand spikes, but you can improve your demand-planning capabilities by outsourcing at least some of your production processes.

The Agility of Integration: eCommerce, Warehouse Management and Shipping for SMBs

Talking Logistics

E-commerce has blurred the lines between retailers, wholesale distributors and manufacturers. Mobile technology has transformed how customers order, and how goods are fulfilled from the store or warehouse. This often leads to pockets of manual work or gaps in automation, which creates labor-intensive clerical tasks, error-prone data entry and compromised customer service. Printing customer labels during picking with wireless Bluetooth printers.

22 warehouse pros share the biggest mistakes made with inventory management (and how to avoid them)

6 River Systems

Managing warehouse inventory, on its face, seems a simple concept: Keep enough stock on hand to fulfill orders, but not so much stock that your warehouse is filled to the brim with inventory that won’t move for months (or years).

A Handy List of Keys to Careful, Comprehensive Inventory Management

Supply Chain Action Blog

I’m sure there are a lot of ways to summarize a careful, comprehensive approach to inventory management. A ccess information and use it instead of inventory. The more you are able to accurately anticipate the demand from your end customer in the marketplace, the more you will be able to move, make, buy, and store the inventory that will sell quickly. This is perhaps the simplest, but yet most difficult aspect of careful, comprehensive inventory management. .

Why OmniChannel Solutions are Needed in Shipping & Logistics to Meet Consumer Demand

GlobalTranz

However, Amazon is shaking up the mix by seeking to make today’s e-commerce practices obsolete, and shipping and logistics providers need to understand why. Customers have the option to have products shipped to home or the store, and this eliminates any confusion about how much space is needed within each store. Consumers are also expecting more of manufacturers and shipping companies. Shipping and Logistics Providers Seek to Attract Millennials.

If Inventory Optimization was Easy, People would Stop Writing about It

Enterra Insights

Every supply chain professional understands inventory is a necessary evil. Carry too little inventory and you can miss out on sales and anger customers. Carry too much inventory and you increase handling costs and cut into profits. Alexa Cheater ( @Alexa_Cheater ), Product Marketing Manager at Kinaxis, explains, “From designing, sourcing and manufacturing, to distribution and consumption, your supply chain is at the heart of your customer satisfaction levels.

Supply Chain Costs: A Definitive Guide for Manufacturers

ThroughPut

Supply chain costs are defined as costs that constitute a considerable percentage of the total sales price of a product or service. Manufacturers usually define supply chain costs using the total cost of ownership. Inventory costs. Inventory management-.