Remove Customer Service Remove Inventory Remove Manufacturing Remove Shipping

Metrics that Matter: Customer Service

QAD

Very little has more impact on a company’s success than customer satisfaction. True customer satisfaction is a measure of sales, delivery and after sale performance. For example, if you consistently backorder items or deliver them late, customers will eventually become angry.

A Strong RMA Process is Vital to Achieving World Class Customer Service

My Office Apps

A Strong RMA Process is Vital to Achieving World Class Customer Service. Most companies strive to achieve world class customer service. It is understood that repeat customers lead to business success. Shipping goods back to the customer .

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Supply chain inventory optimization – Beyond the analytics

Kinaxis

by Alexa Cheater From designing, sourcing and manufacturing, to distribution and consumption, your supply chain is at the heart of your customer satisfaction levels. The equivalent of 7% of America’s GDP is tied up in inventory, and accounts receivable and payable.

Segmenting Your Inventory by Gross Margin and Demand Variability

ToolsGroup

Gartner Research analyst Paul Lord has developed a thought-provoking approach (shown in the above diagram) for tailoring supply and inventory tactics to different inventory segments. As we showed in a previous blog, it’s not the only way to segment your inventory, nor nearly the best.

Executing Customer-Centric Supply Chain Strategies

Supply Chain Shaman

Definition: “Customer - centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” What is a Customer-Centric Organization?

Why Medical Device Companies Need End-to-End Inventory Visibility

DSI

The constant and rapid movement of inventory in the medical device industry wreaks havoc on manual, paper- and spreadsheet-based systems. Inventory visibility gaps result in missed orders or excessive safety stock. Benefits of end-to-end inventory control include: Productivity.

SanDisk’s Story of Customer Segmentation Strategies Using Inventory Postponement

Supply Chain Shaman

One of these concepts that I hear a lot; but see few tangible examples, is the idea of “customer-segmented supply chain.” The discussion of customer-segmented supply chains happens often. Most supply chain planning teams do not know their customers.

4 Key Trends to Watch in Smart Manufacturing and Supply Chain

Cerasis

The advancements in 3D printing and 'Additive Manufacturing,' coupled with supply chain efficiencies, could make distributed manufacturing a reality, ushering in the era of smart manufacturing. The Continual Coverage and Now Reality of Smart Manufacturing with 3D Printing.

Lean Manufacturing: Is it Really Worth It? 16 Big Benefits Say, “Yes.”

Cerasis

Customer expectations of reliable quality and rapid delivery forces today’s manufacturers to either shorten cycle times or lose business. Customers simply switch suppliers when others are more capable of delivering within their preferred timeframes. Lean systems have provided a formidable operating strategy for leaders determined to achieve and maintain optimal operational systems and customer satisfaction levels. Who Needs Lean Manufacturing?

Lean 263

ERP Sustains Manufacturing during COVID-19

IQMS

The COVID-19 pandemic has pushed manufacturers to rapidly shift gears, from addressing work-from-home policies to managing extreme swings in demand and uncertain supply chains. They maintain full visibility of the business and can continue to interact with customers and suppliers.

3 Inventory Control Techniques to Improve and Maintain Inventory Accuracy

Unleashed

Inventory accuracy is vital to an organisation’s long-term success. Profits depend on the sale of inventory stock and if you don’t know what or how much you are selling then you could be missing an opportunity to maximise sales. Having poor and inaccurate inventory control can be costly because it causes issues such as unplanned stock-outs, the shipping of wrong products to customers, wasted resources trying to locate misplaced items and inventory shrinkage.

E-Commerce Shipping: Why Shippers Are Mastering E-Commerce to Go Omnichannel

Cerasis

The answer lies in developing omnichannel experiences for customers, unifying the online and brick-and-mortar experience into a seamless shopping journey. Unfortunately, shippers may overlook the biggest obstacle to omnichannel, developing effective e-commerce shipping practices.

The Go-To List of Ways to Improve Inventory Management

Veridian Solutions

Today’s warehouse managers need better inventory management strategies. Customers wish for better customer service. This is nothing new, but as the world has evolved, the ability to improve inventory management has evolved in stride. Supply chain leaders should follow these key strategies for ways to improve inventory management. Reduce On-Site Stock by Leveraging Drop Shipping. Use a Modern Inventory Management Software, Including a WMS.

22 warehouse pros share the biggest mistakes made with inventory management (and how to avoid them)

6 River Systems

Managing warehouse inventory, on its face, seems a simple concept: Keep enough stock on hand to fulfill orders, but not so much stock that your warehouse is filled to the brim with inventory that won’t move for months (or years).

Can Your Inventory Control System Support Seasonal Demand?

LeanCor

How can companies calculate the right inventory quantity and send it to the right place at the right time with such seasonality involved? Here are 3 tips to help you develop an inventory control system based on flow to the customer: 1. Where will you keep the inventory?

System 203

The Go-To List of Ways to Improve Inventory Management!

Supply Chain Game Changer

Featuring Our 10 Best Inventory Management Articles! Today’s warehouse managers need better inventory management strategies. Customers wish for better customer service. Supply chain leaders should follow these key strategies for ways to improve inventory management.

Why OmniChannel Solutions are Needed in Shipping & Logistics to Meet Consumer Demand

Cerasis

However, Amazon is shaking up the mix by seeking to make today’s e-commerce practices obsolete, and shipping and logistics providers need to understand why. Consumers are also expecting more of manufacturers and shipping companies.

The Ongoing Evolution of Inventory Control

Unleashed

Prior to the industrial revolution, inventory control was all but not existent. Or perhaps they wrote down all sales and deducted the transactions from the inventory quantities they presumed they had. These were passed to employees in the storeroom, who would present the items to the front counter for the customer. The system enabled companies to keep track of which products were being ordered, based on the punch cards customers filled out.

The Agility of Integration: eCommerce, Warehouse Management and Shipping for SMBs

Talking Logistics

E-commerce has blurred the lines between retailers, wholesale distributors and manufacturers. Mobile technology has transformed how customers order, and how goods are fulfilled from the store or warehouse. This often leads to pockets of manual work or gaps in automation, which creates labor-intensive clerical tasks, error-prone data entry and compromised customer service. Printing customer labels during picking with wireless Bluetooth printers.

Logistics Management Software – A Complete Handbook for Manufacturers

ThroughPut

Logistics Management Software is one that helps drive the logistics function of an organization by managing the actual flow of materials, goods, and services from the point of origin to the point of consumption. This includes the final customers or groups of businesses.

Logistics Management Software – A Complete Handbook for Manufacturers

ThroughPut

Logistics Management Software is one that helps drive the logistics function of an organization by managing the actual flow of materials, goods, and services from the point of origin to the point of consumption. This includes the final customers or groups of businesses.

Logistics Management Software – A Complete Handbook for Manufacturers

ThroughPut

Logistics Management Software is one that helps drive the logistics function of an organization by managing the actual flow of materials, goods, and services from the point of origin to the point of consumption. This includes the final customers or groups of businesses.

Supply Chain Costs: A Definitive Guide for Manufacturers

ThroughPut

Supply chain costs are defined as costs that constitute a considerable percentage of the total sales price of a product or service. Manufacturers usually define supply chain costs using the total cost of ownership. Inventory costs. Inventory management-.

Supply Chain Costs: A Definitive Guide for Manufacturers

ThroughPut

Supply chain costs are defined as costs that constitute a considerable percentage of the total sales price of a product or service. Manufacturers usually define supply chain costs using the total cost of ownership. Inventory costs. Inventory management-.

Supply Chain Costs: A Definitive Guide for Manufacturers

ThroughPut

Supply chain costs are defined as costs that constitute a considerable percentage of the total sales price of a product or service. Manufacturers usually define supply chain costs using the total cost of ownership. Inventory costs. Inventory management-.

Get Your Manufacturing Processes in Gear for the Holidays

Oracle SCM

Every year during the holidays, anxiety hits shoppers, retailers, and manufacturers alike about whether the season’s hottest products will face shortages. For manufacturers, at least, it doesn’t have to be this way. Partner for Manufacturing Flexibility.

If Inventory Optimization was Easy, People would Stop Writing about It

Enterra Insights

Every supply chain professional understands inventory is a necessary evil. Carry too little inventory and you can miss out on sales and anger customers. Carry too much inventory and you increase handling costs and cut into profits. Alexa Cheater ( @Alexa_Cheater ), Product Marketing Manager at Kinaxis, explains, “From designing, sourcing and manufacturing, to distribution and consumption, your supply chain is at the heart of your customer satisfaction levels.

5 Supply Chain Mistakes that Handicap Business Performance

Logistics Bureau

If your business is currently falling victim to any of the following supply chain mistakes, corrective action will undoubtedly deliver improvements in cost, revenue, customer service and numerous other business performance factors. Increases in obsolete and/or excess inventory.

Consumer Products Supply Chain Disruptor: 3D Printing

DynaSys

The use of advanced technologies is significantly transforming the manufacturing of all products and having a tremendous impact on the supply chain. 3D printing, also referred to as additive manufacturing is a process of creating objects or things by layering materials.

Running 24/7 to Meet Medical Industry Demands

IQMS

Through proactive business continuity planning, real-time monitoring, and its DELMIAworks manufacturing ERP system, Eldon James is running production 24/7 to meet its medical industry customers’ increased demand in the wake of COVID-19.

The Magic Bullet for Real-Time Supply Chain Collaboration? Cloud Visibility.

synchrono

Jessica Twentyman reported in the Financial Times , that for many manufacturers, supply chain collaboration is stuck in the dark ages. Supply Chain Market reported the closest any manufacturer can get to the magic bullet of efficiency (collaboration) is through greater supply chain visibility.

KPI 89

Declining Inventories: Are Shippers Improving E-Commerce Fulfillment?

PLS Logistics

The 27 th Annual State of Logistics Report shows that inventory levels are down and logistics costs are rising. Given the extreme demands of the hundreds of millions of online consumers who expect free shipping and fast delivery, e-commerce interrupts transportation budgets and regular shipping strategies. Now, shippers are adding DCs , improving warehouse technology and rethinking traditional inventories in order to meet demand while containing costs.

How To Start Your Brewery On The Path To Success

Unleashed

Leveraging the best manufacturing Enterprise Resource Planning (ERP) software, maximising productive efficiency, and accessing management expertise early , are the strategies that will set the best apart. How many stock-outs, an event that caused inventory to be exhausted?

Global Vendor Management: What It Is & Why It’s Essential for Your Shipping Strategy

CH Robinson Transportfolio

Consider this: global sourcing, manufacturing, and sales are advancing rapidly, leaving technology providers in the tough position of playing catch up. That’s why you need a global shipping strategy with a comprehensive global vendor management program.

Stasis

Supply Chain Shaman

I was involved in early Vendor Managed Inventory (VMI) pilots. In my work at Clorox we were starting to ship to Walmart using Retail Link. Companies are shipping fewer and fewer cases using VMI processes. Most of the VMI processes report through customer service.

Study 320