article thumbnail

A Wish for 99+ Percent Customer Service

ToolsGroup

For those finishing up their 2016 strategic goals, or perhaps looking for a Christmas wish or a New Year’s resolution, here is one to consider: a 99+% customer service level for your supply chain. Despite the heightened service levels, the company operated their entire distribution network with less than two weeks of inventory.

article thumbnail

Another Peloton Supply Chain and Customer Service Turnabout

Supply Chain Matters

Supply Chain Matters updates readers on yet another turnabout in supply chain and customer service direction for a once high flyer in premium interactive fitness equipment and services. Inventory Glut of Bicycles. In retrospect, they collectively ordered too much finished goods inventory from offshore supply sources.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Mars Wrigley’s Highly Successful Supply Chain Digital Transformation

Logistics Viewpoints

For Mars, digitalization has focused on improved customer service, cost reductions, and making their supply chain associates more productive. Mars Wrigley chose Transplace, now UBER Freight, for North America and a partnership with Maersk/E2Open for ocean freight. But how to do this was very ambiguous.

article thumbnail

Your Must-Have Gartner Debrief: The 4 Key Takeaways from Gartner Supply Chain Symposium/Xpo 2023

ToolsGroup

Featuring over fifty Gartner experts and more than 140 research-driven sessions, this year’s conference gathered over 3,700 supply chain professionals from across North America and beyond. Fortunately, “service-driven planning” is already a proven theory. Looking for a snapshot of the key highlights? We have made it simple.

Gartner 283
article thumbnail

How Do You Plan for the Unpredictable? Advice for Supply Chain Planners in 2020

ToolsGroup

ToolsGroup’s GM of North America, David Barton, sat down for a video interview with Robert Bowman, managing editor at Supply Chain Brain , to share anecdotes and advice for supply chain planners in a year no one could have planned for. What are your customers experiencing this year in the wake of COVID-19?

article thumbnail

Seven Mistakes You Wish Your CFO Had Not Made You Make

Supply Chain Shaman

Overall lead times from North America to Asia took 17 days longer than from Asia to North America, or 25% longer. He asked me to help him understand why his customer service and shipment reliability were poor. In addition, Lucas used inventory as a slush fund to make quarterly earnings.

article thumbnail

The Hidden Costs of Ghost Inventory: What You Need to Know

ShipBob

These physically unaccounted-for units of inventory called ghost inventory, or phantom inventory , are a more common challenge faced by retailers than you think. Often, the items accounted for in the asset register do not reconcile with what is in the inventory. What is ghost inventory?