Remove Customer Service Remove Inventory Remove Procurement Remove Shipping

SanDisk’s Story of Customer Segmentation Strategies Using Inventory Postponement

Supply Chain Shaman

One of these concepts that I hear a lot; but see few tangible examples, is the idea of “customer-segmented supply chain.” The discussion of customer-segmented supply chains happens often. When I hear companies discussing the implementation of a customer segmentation strategy, I ask a series of questions: Who is your customer? What are you trying to accomplish through the execution of a customer segmentation strategy?

E-Commerce Shipping: Why Shippers Are Mastering E-Commerce to Go Omnichannel

Cerasis

The answer lies in developing omnichannel experiences for customers, unifying the online and brick-and-mortar experience into a seamless shopping journey. Unfortunately, shippers may overlook the biggest obstacle to omnichannel, developing effective e-commerce shipping practices. To avoid the retail apocalypse and achieve omnichannel success, shippers need to understand the challenges of e-commerce shipping, how it contributes to omnichannel success and a few tips to succeed in it.

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5 Supply Chain Mistakes that Handicap Business Performance

Logistics Bureau

If your business is currently falling victim to any of the following supply chain mistakes, corrective action will undoubtedly deliver improvements in cost, revenue, customer service and numerous other business performance factors. Try your cost-to-serve knowledge out by answering the following questions: Do you know which of your company’s customers provide you with the greatest and conversely, the least profit? Increases in obsolete and/or excess inventory.

Ocean Shipping Trends: What to Expect in 2019

CH Robinson Transportfolio

This has been an interesting year for the ocean shipping industry. 2019 Ocean Shipping Trends. The carriers would much rather deploy extra loaders as needed rather than introducing additional service strings. We saw tariffs and retaliatory tariffs enacted, leading many importers to ship earlier than normal to avoid paying higher tariffs. This is critical because of the way service strings today operate from Southeast Asia. Rail service realignment.

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Ocean Shipping Trends: What to Expect in 2019

CH Robinson Transportfolio

This has been an interesting year for the ocean shipping industry. 2019 Ocean Shipping Trends. The carriers would much rather deploy extra loaders as needed rather than introducing additional service strings. We saw tariffs and retaliatory tariffs enacted, leading many importers to ship earlier than normal to avoid paying higher tariffs. This is critical because of the way service strings today operate from Southeast Asia. Rail service realignment.

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Is it time to integrate your supply chain design with execution?

JDA software

Customer expectations for product availability and seemingly endless purchasing channels are driving many companies to move product faster and smarter than ever before. its inventory management and where and how well it deploys inventory to optimize customer service levels and profitability. its transportation management and how well it continually procures, plans, executes and monitors freight. Inventory management.

It’s Time to Welcome The Supply Chain CEO!

Supply Chain Game Changer

Argentus is a boutique recruitment firm focused on Supply Chain and Procurement. Over the past few decades, companies have realized that the way they bring products to market – from sourcing parts and services, to manufacturing, to shipping, to distribution – isn’t just a practical necessity, but an avenue for competitive advantage. Companies like Amazon are able to achieve major growth through a relentless focus on customer service. Subscribe Here!

Why Financial Reengineering Does Not Equal Supply Chain Improvement

Supply Chain Shaman

The concept of the Effective Frontier is that best in class companies align functional metrics to balance growth, cost, inventory and Return on Invested Capital (ROIC) performance while balancing customer service metrics. The cash-to-cash definition is: Cash-to-cash= Days of Receivables+ Days of Inventory-Days of Payables. Note the increase in receivables, inventory and payables, and the small increase in Cash-to-Cash.

Create a Responsive Supply Chain to Handle Peaks and Lulls!

Supply Chain Game Changer

Customer behaviors may change rapidly, and there are ongoing geopolitical disputes, such as the US-China Trade War, that impact the supply chain. Even while inventory remains in place, shippers are uncertain what exactly needs to happen. There appears to be a huge amount of unsold inventory in the supply chains. Ability to leverage cross-docking and drop-shipping. Reduced inventory carrying costs. Improved customer service. Subscribe Here!

Supply Chain KPIs You’ll Want Every Morning

Logility

Failed SCM implementation causes shipping errors. WMS failure causes Adidas to under ship by 20%. in inventory write-down and 20% drop in stock value. Service Excellence. Service Excellence companies make their primary focus the customer experience.

Tips for Effectively Managing E-Commerce Logistics

Cerasis

According to Roberto Michel of Logistics Management , the biggest challenge in e-commerce logistics revolves around the demand for additional last-mile delivery options and next-day shipping, if not same-day shipping. Shippers are faced with a decision between estimating LTL freight rates , as well as the delivery schedules, and risking undercutting costs of shipping. Offer multiple shipping options to consumers. E-commerce is in the middle of a boom.

5 Strategies for Retailers to Combat the Coronavirus Impact

Vinculum

And, today’s tech-savvy generation of customers are well aware of this, thanks to the wealth of digital knowledge. Though most customers are already aware of the lack of supplies and delivery delays, retailers must be prompt in communicating the same to the customers. Well, it might be, but it will work effectively in keeping the existing customer base engaged and still loyal to the retail brand. Stay on the top of the mind of customers with new ideas.

The Top 6 Reasons to Have a Good Inbound Logistics Program

Cerasis

Real-time data into an inbound logistics program helps your company ensure vendors are using the lowest-cost carriers as defined by your service level agreements with the carrier, not the vendor. In addition, you can use an inbound logistics program to reduce higher-cost shipments through freight consolidation and backhaul shipping, opening the door to even lower rates than you have previously negotiated with your carrier.

2020 Requires Big Wings and Feet

Supply Chain Shaman

I find senior executives love to throw around superlatives like customer-centric, agile, efficient and responsive but lack the understanding of how the words translate to supply chain strategy in the real world. The number one question that I am asked today by manufacturers across all industries is “How can I improve customer service?” Nine times out of ten improving customer service requires different management of the budget cycle and a rethinking of financial planning.

Is it time to integrate your supply chain design with execution?

Supply Chain Nation

Customer expectations for product availability and seemingly endless purchasing channels are driving many companies to move product faster and smarter than ever before. its inventory management and where and how well it deploys inventory to optimize customer service levels and profitability. its transportation management and how well it continually procures, plans, executes and monitors freight. Inventory management.

Will Your Supply Chain Sink or Swim in the Digital Age?

OneSCM

As both manufacturers and suppliers are learning, the data silos that exist in most supply chain environments today make it challenging to adapt to the constant churn of product lines and accommodate frequent product customization requests. A digital supply chain management solution becomes a necessity for companies unwilling to compromise customer satisfaction or lose control of their quality and performance levels. Technology research firm Gartner, Inc.

3 Core Metrics & 10 Soft Metrics for Measuring Supply Chain Performance

Cerasis

Inventory measurement is critical and it is money after all in that it took a capital expense to procure. The goal is to keep inventory levels at a minimum to meet customer needs. Review Inventory turns and Return on Assets. For clarity, in measuring supply chain performance, we should be focusing on: inventory, working capital, and time. Other areas to consider measuring as it relates to transportation: Managing inventory.

9 Key Topics to Understand to Frame A Shipper’s Mind for Effective KPI Management with a 3PL

Cerasis

Editor's Note: As of late you may have noticed we have written a lot about procurement and the future of procurement. A large part of procurement is finalizing the contract and then the follow through of the determined deliverables in that agreement. Are you holding your service providers and vendors accountable to specific KPIs? The next step in procurement is then managing vendors and keeping service providers accountable for continued improvement.

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It’s time to welcome the supply chain CEO

Kinaxis

Over the past few decades, companies have realized that the way they bring products to market – from sourcing parts and services, to manufacturing, to shipping, to distribution – isn’t just a practical necessity, but an avenue for competitive advantage. And Tim Cook’s rise to CEO, in large part, is owing to his transformation of the company operations starting in the late 90’s, reducing inventory and costs, and developing the country’s overseas supplier base.

How Last Mile Delivery Affects the Supply Chain

The Network Effect

The orchestration of processes and information for the procurement of goods to the “last mile” delivery to the customer is a required competency in today’s direct to consumer marketplace. Synchronization of information across systems provides the visibility that can help enable world class customer service. Event management and alerting are also becoming more common for proactive, outbound customer communications. By David Meyers.

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Logistics Cost Reduction: 6 Focuses to Create More Profit

Cerasis

This can be costly in man hours, customer service (goods needed cannot be processed), accidents (safety): unloading a container and the forklift dies: the pallet slips off the forklift tines which can injure employees. Product slotting , or having top demand SKUs near shipping, will reduce the cost of picking and put away. Focus on the Customer. Keeping the per order cost of logistics support low requires keeping customers happy (so companies retain them as customers).

How Order Management System (OMS) Software Aids Retailers

Veridian Solutions

The use of an order management system can dramatically improve product cycle times, reduce errors in order fulfillment , and lend itself to better inventory management strategies. Unfortunately, legacy systems also have a direct correlation with an inability to embrace omnichannel supply chains and reap its rewards, such as using brick-and-mortar stores as fulfillment centers and tapping all inventory to move product faster and with less cost. Shipping rate brokerage.

All I want for Christmas is supply chain flexibility

Kinaxis

But for retailers, it’s a lot more complicated – they can’t just ask their customers to write letters to Santa; rather, they need a flexible supply chain to meet customer needs. When it comes to delivering on your Christmas promises to customers, it’s not just which supply chain management software you use that matters. You need to be able to dynamically adjust inventory to successfully tie data gathered from ordering systems to sales forecasts. Customer service.

The Digital Transformation Journey: The Alignment of Industry, Company, and Technology

Talking Logistics

In today’s market, it is imperative for process businesses to pursue digital transformations to meet changing customer expectations, global market demands, and increased competition. Inventory stockpiling is starting to occur based on prices and supply/demand curves. Ports are having to off-load cargo onto the new mega-ships offshore from multiple smaller ships because they don’t have the capacity to handle the bigger vessels.

How Supply Chain Can Make or Break a High Growth Company!

Supply Chain Game Changer

Procurement – the effective purchasing of raw materials, back-office goods and professional services – as well as Logistics – the orchestration of the movement of those goods – might not seem to be as important as sales, marketing, R&D or finance at first blush. In fact, we recently brought on a new Cannabis client who’s scaling up a strategic sourcing operation in all of their Procurement, so that all their spend is captured and accounted for as they grow, rather than after.

Cross Functional Planning as a Way of (Business) Life

Supply Chain Nation

Today’s complex, global, customer-driven world requires all companies to be agile and responsive to constantly changing customer demand, competition, disruptions and geopolitical events. Are those responsible for deciding how much cargo to carry next week, next month, next year (inventory planning, distribution planning) communicating directly with network designers and factory planners to understand where the inventory is coming from and what the constraints will be?

What is order fulfillment?

6 River Systems

Order fulfillment is the process of receiving goods, then processing and delivering orders to customers. The process starts with a customer placing an order and ends once they receive it. Here’s an overview of the steps involved in order fulfillment: Receiving inventory shipments Inventory storage Order processing Shipping Returns processing Order fulfillment can be an expensive and complex process.

8 Reasons Why Your Business’ Success Depends Upon Your Supply Chain

Logistics Bureau

Pioneered the use of vendor-managed inventory. Implemented cross-docking in its supply network to enable inventory reductions. Such an approach results in unnecessary cost, a lack of resilience, and unwanted challenges in meeting customer service requirements – yet sadly, it’s still the approach most commonly taken. . Supply Chain Service Performance. Delays in response to customer service requests. Inventory shortages.

Will Your Supply Chain Sink or Swim in this Digital Age?

OneSCM

As both manufacturers and suppliers are learning, the data silos that exist in most supply chain environments today make it challenging to adapt to the constant churn of product lines and accommodate frequent product customization requests. A digital supply chain management solution becomes a necessity for companies unwilling to compromise customer satisfaction or lose control of their quality and performance levels. Technology research firm Gartner, Inc.

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[How to] Sell Online on Philippines Marketplaces

Vinculum

Trading of goods and services online without a physical mart is the new method of business these days. What kind of additional customer services your brand provides? Deciding the process of shipping the products is also important.

How Is Your Supply Chain Chutzpah?

Supply Chain Shaman

The supply chain team takes and ships orders. Everyone claims that they care about the customer, but the system is ineffective. They focus on improving value to the customer. Those without any chutzpah define the “supply chain” as an organizational function that focuses only on distribution, manufacturing and procurement. Chutzpah: A personal confidence or courage that allows someone to do or say things that may seem shocking to others. Merriam Webster.

Logistics Management Software – A Complete Handbook for Manufacturers

ThroughPut

Logistics Management Software is one that helps drive the logistics function of an organization by managing the actual flow of materials, goods, and services from the point of origin to the point of consumption. This includes the final customers or groups of businesses. It helps coordinate the various supply chain activities, which include the complete range of procurement, development, implementation, commercialization, and delivery of the goods or services to the market.

Logistics Management Software – A Complete Handbook for Manufacturers

ThroughPut

Logistics Management Software is one that helps drive the logistics function of an organization by managing the actual flow of materials, goods, and services from the point of origin to the point of consumption. This includes the final customers or groups of businesses. It helps coordinate the various supply chain activities, which include the complete range of procurement, development, implementation, commercialization, and delivery of the goods or services to the market.

Logistics Management Software – A Complete Handbook for Manufacturers

ThroughPut

Logistics Management Software is one that helps drive the logistics function of an organization by managing the actual flow of materials, goods, and services from the point of origin to the point of consumption. This includes the final customers or groups of businesses. It helps coordinate the various supply chain activities, which include the complete range of procurement, development, implementation, commercialization, and delivery of the goods or services to the market.

Top 15 Logistics Blog Posts of 2014

Cerasis

There are countless number of logistics service providers who offer many different types of broad and niche services. When a manufacturer’s product normally moves through the supply chain network, it is to reach the distributor or customer. If the product is defective, the customer would return the product. Customer service is essential to getting and keeping your online customers.