Remove Customer Service Remove Inventory Remove Shipping Remove Supply Chain

Metrics that Matter: Customer Service

QAD

Very little has more impact on a company’s success than customer satisfaction. True customer satisfaction is a measure of sales, delivery and after sale performance. For example, if you consistently backorder items or deliver them late, customers will eventually become angry.

Executing Customer-Centric Supply Chain Strategies

Supply Chain Shaman

Definition: “Customer - centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” What is a Customer-Centric Organization?

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Supply chain inventory optimization – Beyond the analytics

Kinaxis

by Alexa Cheater From designing, sourcing and manufacturing, to distribution and consumption, your supply chain is at the heart of your customer satisfaction levels. The equivalent of 7% of America’s GDP is tied up in inventory, and accounts receivable and payable.

Wanted: Supply Chain Architects!

Supply Chain Shaman

Manufacturing is the foundation of my interest in supply chain management. Supply Chain and Design. This was the beginning of my journey from manufacturing to understanding larger supply chain concepts. Figure 1: Definition of the Supply Chain Organization.

Supply Chain Diagnostic: A Four-Step Process

Supply Chain Shaman

Time For A Supply Chain Check-Up? When a company contacts me to help them with their supply chain, the pain is usually a gap in customer service. To complete a supply chain diagnostic, I take these four steps: Step One. inventory turns.

SanDisk’s Story of Customer Segmentation Strategies Using Inventory Postponement

Supply Chain Shaman

As supply chain clichés take flight, clients struggle with execution. One of these concepts that I hear a lot; but see few tangible examples, is the idea of “customer-segmented supply chain.” Most supply chain planning teams do not know their customers.

Will Your Supply Chain Sink or Swim in the Digital Age?

OneSCM

recently noted a new trend towards supply chain “protectionism,” presumably due to the extraordinary combination of external forces proving capable of disrupting once-optimized processes and, therefore, destroying once-healthy profit margins. appeared first on TAKE Supply Chain.

Why Financial Reengineering Does Not Equal Supply Chain Improvement

Supply Chain Shaman

The traditional supply chain leader focused only on cost reduction. Snow fell last night as I worked on my last Supply Chain Metrics That Matter report. The cash-to-cash definition is: Cash-to-cash= Days of Receivables+ Days of Inventory-Days of Payables.

How Is Your Supply Chain Chutzpah?

Supply Chain Shaman

The supply chain world is dominated by men. So, why is it that in this male-dominated world of supply chain there is very little chutzpah? The supply chain team takes and ships orders. The supply chain team with chutzpah has courage.

Supply Chain: Learning How to Dance

Supply Chain Shaman

Is The Supply Chain Out of Rhythm? On a supply chain blog? As I struggle to build musicality, I think about the rhythms and cycles of the supply chain. Supply Chain Rhythms and Cycles. As a result, the term supply chain is politically charged.

How To 236

Inventory Reduction: The Path to Supply Chain Management

LeanCor

Inventory Reduction: The Path to Supply Chain Management. Inventory is not only a critical part of supply chain management; too often it is the main cause of a painfully incremental progression toward effective and genuine supply chain management.

ScottsMiracle-Gro Improves Distribution System in Sustainability and Customer Service

Supply Chain Network

to service the Company’s home center retail customers in northeastern U.S. By installing a warehouse in this region, the Company expects to improve its environmental footprint by reducing the number of miles traveled within its distribution network while also reducing costs and improving its customer service levels. The warehouse is part of ScottsMiracle-Gro’s high-service distribution model that the Company began implementing across the U.S. A new 100,000-sq.

5 Ways an Omnichannel Supply Chain Strategy Can Improve Customer Experience

Cerasis

The importance of an omnichannel supply chain strategy cannot be overstated. According to Randy Strang of Supply Chain 24/7, a survey of the most important parts of a shopping experience found customers’ expectations are more than meets the eye.

Supply Chain and E-Commerce: How Is E-Commerce Changing Supply Chain Management?

Cerasis

Customer service is more important than ever, and customers expect purchases to arrive at record speeds with free or low-cost shipping, says GlobeCon Freight Systems. As a result, e-commerce will have wide-ranging impacts on supply chain management. Fortunately, the Internet of Things (IoT), big data, and fully integrated supply chain systems have the potential to meet these demands, and e-commerce will effectively change supply chain management forever.

The Top Supply Chain KPIs to Know

Cerasis

In the omnichannel supply chain , where order accuracy and on-time delivery are paramount, the difference between getting the right product to consumers at the right time and getting a similar product to consumers at the right time could be disastrous. This scenario exhibits why tracking the right supply chain KPIs enables continuous improvement. Perfect Order Is Chief Among Supply Chain KPIs. Key Performance Indicators Supply Chain

KPI 200

How Supply Chain Planning Can Create Profit in a Declining Market

ToolsGroup

When a business finds itself in a declining market, failing to stay in lock step with customer demand poses an existential threat. Therefore, traditional push-driven supply chains are wholly unfit for this situation. Improving culture, service levels and profitability.

Segmenting Your Inventory by Gross Margin and Demand Variability

ToolsGroup

Gartner Research analyst Paul Lord has developed a thought-provoking approach (shown in the above diagram) for tailoring supply and inventory tactics to different inventory segments. For more information on this topic, read What's wrong with ABC inventory classification?

Supply Chain Facilities Management: It’s More Than Just Facilities

Cerasis

Supply Chain Facilities Management includes unique challenges and requires out-of-the-box thinking to be successful. However, supply chain facilities can range from warehouses to forward-stocking locations in the supply chain network. Supply Chain Warehouse

Coming soon to a supply chain near you: 8 big digital disruptors

Kinaxis

In reality, all this emerging tech, whether it’s turning your world upside down or not, is having a very real impact on how businesses manage their supply chains. He outlined eight emerging technologies that are most likely to drive dramatic changes across the CPG supply chain.

Supply Chain Data Management: Making Data Make Sense for Supply Chain Planning

Logility

Managing the data required for supply chain planning is a bit like raking leaves. The amount of available structured and unstructured supply chain data continues to grow at an exponential rate. When data is poorly managed and inconsistent, supply chains become inefficient.

Visibility in Transportation Management Leads to Supply Chain Excellence

Talking Logistics

With visibility as the key driver for an effective supply chain improvement strategy, businesses today must rely on building collaborative relationships in their extended supply chains to gain visibility from end-to-end. Did they meet the customer delivery requirements?

Healthcare Supply Chain

LeanCor

Mapping the Current State – Healthcare Supply Chain. The masses, however, do not realize that the problem does not rest with the poor sweet customer service agent fielding the call, it resides in the complex supply chain.

5 Key Supply Chain Technologies Needed to Go Omnichannel

Cerasis

More companies are actively engaging with consumers in search of the ultimate omnichannel sales experience as the strength of online sales increase, reports Supply Chain Quarterly. Unlike traditional supply chains, omnichannel supply chains rely on the successful integration and application of data, process standardization and high-tech tools to ensure a seamless flow of information and products. Analytics to Uncover Issues in the Supply Chain.

The Sensing + Intelligent + Social Supply Chain: How can you achieve it?

Kinaxis

by Trevor Miles The Result is Faster and More Effective End-to-End Supply Chain Management. In my first two blogs on this topic, I explained how supply chain management is a collective activity. Visibility into the End-to-End Supply Chain.

3 Core Metrics & 10 Soft Metrics for Measuring Supply Chain Performance

Cerasis

The average Supply Chain management professional measures their Supply Chain by reviewing cost reduction. Is cost reduction all that there is in measuring Supply Chain performance? 3 Key Metrics for Measuring Supply Chain Performance Beyond Cost Reduction.

It’s time to welcome the supply chain CEO

Kinaxis

by Bill DuBois This guest post comes to us from Argentus Supply Chain Recruiting , a boutique recruitment firm specializing in Supply Chain Management. It comes from Supply Chain Management Review, a leading publication specializing in the field.

All I want for Christmas is supply chain flexibility

Kinaxis

But for retailers, it’s a lot more complicated – they can’t just ask their customers to write letters to Santa; rather, they need a flexible supply chain to meet customer needs. These seasonal surges in demand make supply chain management that much more difficult.

How to Do More With Less in Your Last Mile Service!

Supply Chain Game Changer

Subscribe to Supply Chain Game Changer. Last Mile Service article and permission to publish here provided by Raanan Cohen at bringg.com. Are you using software to increase efficiency across the entire supply chain? Reinventing your Last Mile service.

3PL 59

2020 Requires Big Wings and Feet

Supply Chain Shaman

After the Supply Chain Insights Global Summit , I took the time to recharge and took a month off from writing. The presentations from the Summit are posted now on the Supply Chain Insights You Tube Channel. The supply chain is a complex non-linear system.

4 Key Trends to Watch in Smart Manufacturing and Supply Chain

Cerasis

Industrial IoT and big data are converging to enable demand-driven 'smart supply chains.' The advancements in 3D printing and 'Additive Manufacturing,' coupled with supply chain efficiencies, could make distributed manufacturing a reality, ushering in the era of smart manufacturing.

Greater Supply Chain Savings Thanks to Transportation Management

Cerasis

Therefore, more companies have partnered with third-party logistics providers ( 3PLs ) to achieve greater supply chain savings and presence in such markets through enhanced transportation management systems ( TMSs ). Greater Supply Chain Savings Thanks to Transportation Management. For example, companies partnering with 3PLs can maintain control of order and load sizes, decrease accessorial charges and provide higher service levels to customers.

Order Management Improvement Best Practices!

Supply Chain Game Changer

Subscribe to Supply Chain Game Changer. Omnichannel Customer Service Best Practices! An order management system (OMS) is the system of record for maintaining orders and handling inventory. It creates a self-replenishing, self-optimizing supply chain.

Is it time to integrate your supply chain design with execution?

JDA software

It wasn’t that long ago that integrating all the strategic, operational and tactical aspects of your end-to-end supply chain was considered a pipe dream. its inventory management and where and how well it deploys inventory to optimize customer service levels and profitability.

Consumer Products Supply Chain Disruptor: 3D Printing

DynaSys

The use of advanced technologies is significantly transforming the manufacturing of all products and having a tremendous impact on the supply chain. 3D printing can have a number of significant impact to the supply chain. Inventory Reduction. Customized Products.

E-Commerce Shipping: Why Shippers Are Mastering E-Commerce to Go Omnichannel

Cerasis

The answer lies in developing omnichannel experiences for customers, unifying the online and brick-and-mortar experience into a seamless shopping journey. Unfortunately, shippers may overlook the biggest obstacle to omnichannel, developing effective e-commerce shipping practices.