article thumbnail

Does Perfect Customer Service Make Sense?

Logistics Viewpoints

Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. Though service levels were already very good versus external benchmarks, the number of stockouts dropped a further 75% from 2016 levels.

article thumbnail

3 Core Metrics & 10 Soft Metrics for Measuring Supply Chain Performance

GlobalTranz

3 Key Metrics for Measuring Supply Chain Performance Beyond Cost Reduction. 10 Soft Metric Considerations in Measuring Supply Chain Performance. Every company knows customer service is important, but it is seldom well-defined, and even more rarely measured in logistics operations. Read more. . Read more. .

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Pandemic Lessons For Supply Chain Leaders

Supply Chain Shaman

The Emergence of Logistics as Constraint. Advanced planning tools(APS) never considered the issues of logistics. Availability of logistics was always assumed. With the contraction of air capacity and the unprecedented level of imports to the United States from Asia, logistics constraints grew in importance in the pandemic.

article thumbnail

The Importance of a Strong Supply Chain and Logistics Strategy!

Supply Chain Game Changer

A solid supply chain and logistics strategy is essential for large companies. Using a logistics-oriented strategy helps companies better understand their suppliers, improve customer service, and optimize shipping. Logistics plays a critical role in a company’s supply chain. Subscribe Here! Email Address.

article thumbnail

6 Benefits of Effective a Reverse Logistics System & The 9 Core RevLog Metrics to Track

GlobalTranz

While conventional logistics optimizes the flow of goods from producer to consumer, reverse logistics manages the processes for inverting that flow to deal with returned parts, materials and products from the consumer back to the producer. BONUS: Download the Ultimate Guide to Transportation Reverse Logistics White Paper.

article thumbnail

The 9 Key Considerations of an Effective Last Mile Logistics Strategy

GlobalTranz

Understanding last mile logistics is only half the battle. Shippers need to reevaluate their existing last mile logistics processes and devise an effective last mile logistics strategy that aligns consumer and business expectation. In fact, an effective last mile logistics strategy must consider these nine key points.

article thumbnail

The Most Important Distribution Center Metrics to Track and Understand

GlobalTranz

Throughout the supply chain, the use of metrics to track and understand processes provides an invaluable resource for ensuring increased production and customer satisfaction. What Distribution Center Metrics Need Tracking? However, the most important metrics can be categorized into the following eight areas. Cycle Times.