article thumbnail

Reinventing Ecommerce Shipping with Itamar Zur

The Logistics of Logistics

Itamar Zur and Joe Lynch discuss reinventing ecommerce shipping. Ita is the Co-founder and CEO of Veho , a company dedicated to driving commerce forward with a customer-centric delivery and returns experience that’s built for the modern era. They boast a 99% on-time delivery rate and a 4.9/5

Shipping 208
article thumbnail

Does Perfect Customer Service Make Sense?

Logistics Viewpoints

Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. Further, border disruptions occurred making shipping into a nation with high infection rates much more difficult.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Success in Retail Logistics with Mike Jarrett

The Logistics of Logistics

Mike Jarrett and Joe Lynch discuss success in retail logistics. Mike is the Founder of Jarrett , a leading 3PL providing transportation and logistics solutions. As a leading multimodal 3PL, Jarrett provides transportation, logistics, warehousing, and fleet services for customers throughout North America.

article thumbnail

AI in Logistics: A Sea of Potential Amidst Waves of Change

Freightos

So, where does AI stand among logistics professionals? Do logistics professionals see the same AI revolution that Gates does? That said, while many tech companies may have been using AI for years, from a logistics practitioners perspective, we’re clearly at Day 1. So instead of talking about it, we decided to ask about it.

article thumbnail

The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

Logistics is no longer a conversation between a 3PL and their client; the end consumer has a permanent eavesdropping position that needs to be respected and catered to. Step 2: Facilitate their Best Service Opportunity. Step 3: Evaluate Your Website Internally. Step 4: Solicit Feedback and Work on Continuous Improvement.

article thumbnail

The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

Logistics is no longer a conversation between a 3PL and their client; the end consumer has a permanent eavesdropping position that needs to be respected and catered to. Step 2: Facilitate their Best Service Opportunity. Step 3: Evaluate Your Website Internally. Step 4: Solicit Feedback and Work on Continuous Improvement.

article thumbnail

The Importance of Customer Service in Logistics

Zipline Logistics

Customer service in logistics is an often-overlooked aspect of a provider’s capabilities. . But, in today’s competitive landscape, the importance of customer service in logistics should not be undervalued. . Why is customer service in logistics critical? . Why Customer Service Matters.