The Importance of Customer Service in Logistics

Zipline Logistics

Customer service in logistics is an often-overlooked aspect of a provider’s capabilities. . But, in today’s competitive landscape, the importance of customer service in logistics should not be undervalued. . Why is customer service in logistics critical? .

The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

Logistics is no longer a conversation between a 3PL and their client; the end consumer has a permanent eavesdropping position that needs to be respected and catered to. Step 2: Facilitate their Best Service Opportunity. Blog Logistics Outsourcing Transportation Technology Uncategorize

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Better Customer Service (and More) Through Exception Management

ModusLink Corporation

The post Better Customer Service (and More) Through Exception Management appeared first on ModusLink Global Solutions. Value-Added Warehousing & Distribution logistics supply chain shipping freight Exception Management Transportation

Ocean Transportation: Don’t Sacrifice Customer Service

CH Robinson Transportfolio

Global Transportation: Get the Customer Service You Deserve. Many ocean carriers have been struggling since 2008 when shipping demands practically came to a screeching halt. Meanwhile, shippers shouldn’t have to suffer a loss in service for any of their shipments.

Top 4 Challenges You Need to Master for International Shipping

Talking Logistics

Of course, international shipping is a complex service with countless moving parts, including regulations, security, capacity and legal considerations – all which can lead to a reliable and cost-effective shipment when tended to properly.

Freight Forwarding And Digital Customer Service Five Years From Now

Freightos

Freight Forwarding And Digital Customer Service Five Years From Now. As consumers, it’s become our baseline service expectation. Selling online doesn’t just work out better for the customer, it works out better for Amazon too. Option 3: Low Logistics Service Automation.

Why OmniChannel Solutions are Needed in Shipping & Logistics to Meet Consumer Demand

Cerasis

When the Internet first arrived, the idea of waiting for an extended period to receive a product was great, asserts Gordon Hellberg of Material Handling and Logistics. Consumers are also expecting more of manufacturers and shipping companies.

Too Much Focus on E-Commerce Shipping Practices? The Important Reminder That Logistics Fundamentals Still Matter

Cerasis

Unfortunately, e-commerce shipping practices, although different from traditional retail shipping, still fall short. Supply chain leaders need to understand why logistics fundamentals will continue to shape e-commerce shipping strategy. What’s Wrong With E-Commerce Shipping Practices? In other words, filling more orders is great, but it still requires significant use of logistics resources. Think about it; customers want the best deal.

How to Do More With Less in Your Last Mile Service!

Supply Chain Game Changer

Last Mile Service article and permission to publish here provided by Raanan Cohen at bringg.com. When we look at the industry leaders, the forecast for the logistics market is clear. Automation Software for 3PL and Logistics Providers. Reinventing your Last Mile service.

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A Look at Some of the Biggest Trends in Shipping and Logistics

Shipchain

Trends in shipping and logistics like the rising popularity of e-commerce and blockchain technology are already changing the fabric of the industry as we know it. Read on for a more in-depth look at some of the biggest trends in shipping and logistics taking place this year. .

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Tips for Effectively Managing E-Commerce Logistics

Cerasis

Yet, as few as 33 percent of shippers have taken advantage of a transportation management system (TMS), reports Michael of Levans of Logistics Management. What Are the Challenges in Managing E-Commerce Logistics? Offer multiple shipping options to consumers. E-Commerce Logistic

E-Commerce Shipping: Why Shippers Are Mastering E-Commerce to Go Omnichannel

Cerasis

The answer lies in developing omnichannel experiences for customers, unifying the online and brick-and-mortar experience into a seamless shopping journey. Unfortunately, shippers may overlook the biggest obstacle to omnichannel, developing effective e-commerce shipping practices.

Developing an LTL and E-Commerce Focused Shipping Strategy

Cerasis

Customers expect to get whatever they want, whenever they want, at the prices they want and the ability to change their minds up to the delivery time. It sounds like a shipping nightmare, and in some respects, it is. This will require an LTL and e-commerce focused shipping strategy.

Peak Time or Holiday Shipping: Strategies & Tips to Stay Sane, Mitigate Extra Costs, & Keep Customers Happy

Cerasis

Editor’s Note: This is our second post in a two part series about how to get your logistics and transportation practices in order in time for holiday shipping or peak season crunches. Holiday shipping time also bring customers that ship primarily for this season.

Multichannel Fulfillment & Shipping: Considerations for Wholesale Distributors & OEMs in the Transition From Single Channel Shipping

Cerasis

E-commerce has presented wholesale distributors and original equipment manufacturers (OEMs) with a crown opportunity for growth, but it comes at the cost of transitioning from single-channel shipping. Over the last year, average e-commerce sales have increased more than 15 percent, revealing the increasing demand for multichannel fulfillment and shipping. Adapting supply chain systems to succeed in multichannel fulfillment and shipping, also requires additional setup time.

Why Mastering E-Commerce Shipping Strategies Will Help Retailers Avoid the “Retail Apocalypse”

Cerasis

To achieve lasting success, shippers need to understand how e-commerce shipping strategies are quintessential steps in this process. The simple truth behind the retail apocalypse is that it is not coming today or tomorrow, but it could happen within the next decade for retailers and shippers that do not reevaluate their use of e-commerce and develop robust e-commerce shipping strategies. An Effective E-Commerce Shipping Strategy Mitigates Losses From the “Retail Apocalypse.”

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The 9 Key Considerations of an Effective Last Mile Logistics Strategy

Cerasis

Understanding last mile logistics is only half the battle. Shippers need to reevaluate their existing last mile logistics processes and devise an effective last mile logistics strategy that aligns consumer and business expectation. In fact, an effective last mile logistics strategy must consider these nine key points. Planning Is Essential To Have an Effective Last Mile Logistics Strategy. Logistics

Top 15 Logistics Blog Posts of 2014

Cerasis

We continue our top blog posts of 2014 from our main categories today by focusing on something at Cerasis we are experts in : Logistics. There are countless number of logistics service providers who offer many different types of broad and niche services.

Logistics Key Process Indicators (KPIs)

The Logistics of Logistics

If you move freight for a living, you know the importance of logistics key process indicators (KPIs). A KPI is an indicator (a metric) that you have chosen, and agreed with your partners and or customers, that will determine whether you are meeting your critical success factors. Selecting the Right Logistics KPIs. Determining the right logistics KPIs for your company will depend on your company. Shipper KPIs will be different than logistics providers.

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Peak Time or Holiday Shipping: Strategies & Tips to Stay Sane, Mitigate Extra Costs, & Keep Customers Happy

Cerasis

Editor's Note: This is our second post in a two part series about how to get your logistics and transportation practices in order in time for holiday shipping or peak season crunches. Holiday shipping time also bring customers that ship primarily for this season.

[WEBINAR] Download the Major Factors to Consider for Efficient LTL Shipping Webinar Recording & Presentation

Cerasis

Cerasis put on a 75-minute webinar entitled, The "Major Factors to Consider for Efficient LTL Shipping" Webinar on October 5th, at 10:00 AM CST. We had a great turnout with over 170 logistics managers, supply chain officers, and those in the transportation world registering and attending the webinar. Download the Efficient LTL Shipping Webinar Webinar Replay, Transcript, and Presentation by Filling out the Form Below. Very Brief Overview of LTL Shipping.

Distribution Logistics

LeanCor

Distribution logistics includes a wide range of activities. Distribution logistics helps businesses redesign their customer service organization and its processes. At the same time, it takes care of customers’ questions and orders.

How To Find a Great Freight Forwarder

The Logistics of Logistics

They should also use the research to understand the different between 3PL (third party logistics) providers and 4PL (fourth party logistics) providers. Most while most freight forwarders are able to ship almost any type of commodity, some freight forwarders are more experienced with specific commodities. For example, if your product is cold food, then you need a freight forwarder who has refrigerated shipping experience. Customer Service.

Top Supply Chain and Logistics Automation Trends to Watch for in 2019

Cerasis

The concept of automating processes and activities is a major sticking point for supply chain and logistics. Shippers need to understand the top supply chain and logistics automation trends to watch for in 2019. The Move to LTL Digital Shipping.

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Customer-Focused Logistics: Why Shippers Shift from Process to Experience

Cerasis

With the rise of Amazon, consumers have also been able to access an endless product array at historic, record-low shipping costs. In response, more shippers have ditched their practices of working with carriers directly for third-party logistics provider (3PL) partnerships. However, the continued increasing demands of consumers are driving a shift away from process improvement to customer-focused logistics, and you need to understand how this will impact your operation.

Defining Your Own Logistics Competitive Weapon

Talking Logistics

For a long time, C-level executives viewed supply chain management, especially the logistics function, as a cost center. What is the impact of Prime’s service offerings, including fast and free shipping, on Amazon’s top-line growth?

Why Reverse Logistics Systems and Transportation Management Should Be Considered Together

Cerasis

Needs for efficient reverse logistics systems continue to increase as e-commerce claims greater market share, and as so many traditionally functioning businesses grow and inevitably incur increasing volume of returns. Need For Reverse Logistics Breeds Opportunity. customer satisfaction.

Inbound Logistics

LeanCor

Planning a Lean Inbound Logistics Strategy. At LeanCor, we refer to our inbound logistics solutions as lean logistics engineering. With lean inbound logistics processes, y ou can control what parts to receive, when to receive them, and in what quantity.

Last Mile eCommerce: Why eCommerce Logistics Now Requires Expertise in Last Mile & White Glove Logistics Services

Cerasis

While automation is poised to revolutionize eCommerce Logistics and last mile delivery, last mile eCommerce will benefit from increased use of white glove logistics services. How do they provide better, all-inclusive service? White glove service.

How To Find a Great Freight Forwarder

The Logistics of Logistics

They should also use the research to understand the different between 3PL (third party logistics) providers and 4PL (fourth party logistics) providers. Most while most freight forwarders are able to ship almost any type of commodity, some freight forwarders are more experienced with specific commodities. For example, if your product is cold food, then you need a freight forwarder who has refrigerated shipping experience. Customer Service.

Shipping Tech Integration Trends for 2019

Cerasis

Shipping tech integration is the future. This will allow shippers to reduce freight spend, gain control over logistics, and offer better customer service. However, shippers must first understand the shipping technology trends affecting the industry and.read More.

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Logistics Cost Reduction: 6 Focuses to Create More Profit

Cerasis

This is the first of a two-part series where I will curate and cull information from my 4 decades of experience in logistics cost reduction at various positions in the supply chain. According to the CSCMP's "State of Logistics" Report from 2015, logistics costs now make up over 8% of the GDP.

Third Party Logistics

LeanCor

5 Things You Should Expect From Your Third Party Logistics Provider. The relationship with the third party logistics provider needs to move from transactional to one of long term partnership and commitment.

The Nightmare Before Christmas E-Commerce Shipping

Veridian Solutions

Planning for Christmas e-commerce shipping used to be an annual process. As explained by Troy Graham of Total Retail , the relentless customer demand creates “micro-peaks” throughout the year. Driving Forces of the Nightmare Before Christmas E-Commerce Shipping. The driving forces of the real nightmare before Christmas e-commerce shipping arise from the need to ship more products, guarantee order accuracy , and stay competitive with Amazon and others.

Blockchain and Reverse Logistics: Recapturing Costs and More

Cerasis

The costs of reverse logistics amount to more than $750 billion per year, and the demand for reverse logistics has risen in recent years with the rise of e-commerce. This is why blockchain in reverse logistics go well together. Blockchain Reverse Logistics

Conquering the high seas: What’s shaking the global liner shipping industry?

DELMIA Quintiq

Massive ships. While container terminal operators certainly feel the pressure, freight forwarders and the shipping lines themselves have a few planning puzzles to sort out on their own. Capacity of container ships handled in 2014. Shipping lines alliances. Slow steaming.

6 More Logistics Technology Trends Enabling Success in 2018

Cerasis

In today’s blog post we continue our look at the logistics technology trends that will shape 2018. In this post, will go to how shippers and logistics providers will lean on 6 more trends to make gains in the months to come. Logistics Service Providers Will Increase Mobile App Adoption.

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