The Importance of Customer Service in Logistics

Zipline Logistics

Customer service in logistics is an often-overlooked aspect of a provider’s capabilities. . But, in today’s competitive landscape, the importance of customer service in logistics should not be undervalued. . Why is customer service in logistics critical? . It says a lot about a company and what they value when they care deeply about their customers,” says R.L. What is Customer Service in Logistics?

The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

Logistics is no longer a conversation between a 3PL and their client; the end consumer has a permanent eavesdropping position that needs to be respected and catered to. Rather than functioning as a point of positive difference, customers in eCommerce spheres now expect reasonably straightforward access to their tracking information on product shipments. Step 2: Facilitate their Best Service Opportunity. Blog Logistics Outsourcing Transportation Technology Uncategorized

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Better Customer Service (and More) Through Exception Management

ModusLink Corporation

In the supply chain and logistics industry, exception management is often defined as a process that’s set up to capture information that sets outside the normal parameters of doing business – exceptions to the normal flow of your supply chain, from consumer purchase to packing and shipping to delivery on a customer’s doorstep. The post Better Customer Service (and More) Through Exception Management appeared first on ModusLink Global Solutions.

Ocean Transportation: Don’t Sacrifice Customer Service

CH Robinson Transportfolio

Global Transportation: Get the Customer Service You Deserve. Many ocean carriers have been struggling since 2008 when shipping demands practically came to a screeching halt. While no one can predict the effect these alliances will have on pricing, a common fear for many shippers revolves around the impact on customer service. According to the JOC , on time deliveries for container ships recently fell to the lowest reliability we’ve seen in over two years.

Too Much Focus on E-Commerce Shipping Practices? The Important Reminder That Logistics Fundamentals Still Matter

Cerasis

Unfortunately, e-commerce shipping practices, although different from traditional retail shipping, still fall short. Supply chain leaders need to understand why logistics fundamentals will continue to shape e-commerce shipping strategy. What’s Wrong With E-Commerce Shipping Practices? In other words, filling more orders is great, but it still requires significant use of logistics resources. Think about it; customers want the best deal.

Talking Logistics: PINC and project44 Partnership Commentary

PINC

project44’s shipment and ETA data in concert with PINC’s Yard Management System‘s real-time asset and load data will accelerate the check-in process and provide customers with actionable dynamic load scheduling visibility. Source: Above the Fold: Supply Chain Logistics News (August 28, 2020).

A Quick Guide to Perfecting Your Ecommerce Customer Service Strategy

ShipBob

They’re all saying the same thing when it comes to ecommerce customer service. Although more and more of us are trading the luxury of in-person sales assistants for the online shopping experience, it doesn’t mean customers still don’t crave, better yet — demand, high-quality customer service. . 52% of consumers say positive customer service interaction(s) moved them to make more purchases. Shipping.

Freight Forwarding And Digital Customer Service Five Years From Now

Freightos

Freight Forwarding And Digital Customer Service Five Years From Now. As consumers, it’s become our baseline service expectation. Selling online doesn’t just work out better for the customer, it works out better for Amazon too. In the 1980s, Dial-a-Truck – a phone service to leverage communications for enhanced booking – really took off. Robinson’s massive $365 million dollar acquisition of freightquote.com or UPS’s acquisition of Coyote Logistics in 2015x at $1.8

Executing Customer-Centric Supply Chain Strategies

Supply Chain Shaman

Definition: “Customer - centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” The Delta Medallion customer service agent told me that she had never seen anything quite like it. What is a Customer-Centric Organization? The Customer-Centric Supply Chain Strategy needs both.).

Why OmniChannel Solutions are Needed in Shipping & Logistics to Meet Consumer Demand

Cerasis

When the Internet first arrived, the idea of waiting for an extended period to receive a product was great, asserts Gordon Hellberg of Material Handling and Logistics. However, Amazon is shaking up the mix by seeking to make today’s e-commerce practices obsolete, and shipping and logistics providers need to understand why. Consumers are also expecting more of manufacturers and shipping companies. Shipping and Logistics Providers Seek to Attract Millennials.

Tips for Effectively Managing E-Commerce Logistics

Cerasis

Yet, as few as 33 percent of shippers have taken advantage of a transportation management system (TMS), reports Michael of Levans of Logistics Management. What Are the Challenges in Managing E-Commerce Logistics? Offer multiple shipping options to consumers. E-Commerce Logistic

E-Commerce Shipping: Why Shippers Are Mastering E-Commerce to Go Omnichannel

Cerasis

The answer lies in developing omnichannel experiences for customers, unifying the online and brick-and-mortar experience into a seamless shopping journey. Unfortunately, shippers may overlook the biggest obstacle to omnichannel, developing effective e-commerce shipping practices.

Multichannel Fulfillment & Shipping: Considerations for Wholesale Distributors & OEMs in the Transition From Single Channel Shipping

Cerasis

E-commerce has presented wholesale distributors and original equipment manufacturers (OEMs) with a crown opportunity for growth, but it comes at the cost of transitioning from single-channel shipping. Over the last year, average e-commerce sales have increased more than 15 percent, revealing the increasing demand for multichannel fulfillment and shipping. Adapting supply chain systems to succeed in multichannel fulfillment and shipping, also requires additional setup time.

Why Mastering E-Commerce Shipping Strategies Will Help Retailers Avoid the “Retail Apocalypse”

Cerasis

To achieve lasting success, shippers need to understand how e-commerce shipping strategies are quintessential steps in this process. The simple truth behind the retail apocalypse is that it is not coming today or tomorrow, but it could happen within the next decade for retailers and shippers that do not reevaluate their use of e-commerce and develop robust e-commerce shipping strategies. An Effective E-Commerce Shipping Strategy Mitigates Losses From the “Retail Apocalypse.”

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A Look at Some of the Biggest Trends in Shipping and Logistics

Shipchain

Trends in shipping and logistics like the rising popularity of e-commerce and blockchain technology are already changing the fabric of the industry as we know it. Read on for a more in-depth look at some of the biggest trends in shipping and logistics taking place this year. . 1) Shorter Shipping Windows and More Efficient Last Mile Deliveries. Expect to see these automation trends in shipping and logistics continue to grow in popularity in the coming years.

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Developing an LTL and E-Commerce Focused Shipping Strategy

Cerasis

Customers expect to get whatever they want, whenever they want, at the prices they want and the ability to change their minds up to the delivery time. It sounds like a shipping nightmare, and in some respects, it is. This will require an LTL and e-commerce focused shipping strategy. As a result, companies must embrace the combined nature of omnichannel to realize its benefits, and the same is true of combined LTL and e-commerce shipping strategies. Omnichannel is “in.”

The 9 Key Considerations of an Effective Last Mile Logistics Strategy

Cerasis

Understanding last mile logistics is only half the battle. Shippers need to reevaluate their existing last mile logistics processes and devise an effective last mile logistics strategy that aligns consumer and business expectation. In fact, an effective last mile logistics strategy must consider these nine key points. Planning Is Essential To Have an Effective Last Mile Logistics Strategy. Logistics

Peak Time or Holiday Shipping: Strategies & Tips to Stay Sane, Mitigate Extra Costs, & Keep Customers Happy

Cerasis

Editor’s Note: This is our second post in a two part series about how to get your logistics and transportation practices in order in time for holiday shipping or peak season crunches. For the freight world holiday shipping or for shippers in any peak season (such as those who ship plants for the spring time) it gets chaotic, everyone is trying to clear docs, empty warehouses, and get their books in order. Truckload Holiday Shipping.

Logistics Key Process Indicators (KPIs)

The Logistics of Logistics

If you move freight for a living, you know the importance of logistics key process indicators (KPIs). A KPI is an indicator (a metric) that you have chosen, and agreed with your partners and or customers, that will determine whether you are meeting your critical success factors. Selecting the Right Logistics KPIs. Determining the right logistics KPIs for your company will depend on your company. Shipper KPIs will be different than logistics providers.

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[WEBINAR] Download the Major Factors to Consider for Efficient LTL Shipping Webinar Recording & Presentation

Cerasis

Cerasis put on a 75-minute webinar entitled, The "Major Factors to Consider for Efficient LTL Shipping" Webinar on October 5th, at 10:00 AM CST. We had a great turnout with over 170 logistics managers, supply chain officers, and those in the transportation world registering and attending the webinar. Download the Efficient LTL Shipping Webinar Webinar Replay, Transcript, and Presentation by Filling out the Form Below. Very Brief Overview of LTL Shipping.

How to Do More With Less in Your Last Mile Service!

Supply Chain Game Changer

Last Mile Service article and permission to publish here provided by Raanan Cohen at bringg.com. When we look at the industry leaders, the forecast for the logistics market is clear. Amazon’s continued success at omnichannel delivery and fulfillment, including one-day delivery for Prime subscribers, has increased the pressure on retailers and shippers to provide faster, lower priced, more convenient last mile service delivery and fulfillment. Subscribe Here! Email Address.

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How To Find a Great Freight Forwarder

The Logistics of Logistics

They should also use the research to understand the different between 3PL (third party logistics) providers and 4PL (fourth party logistics) providers. Most while most freight forwarders are able to ship almost any type of commodity, some freight forwarders are more experienced with specific commodities. For example, if your product is cold food, then you need a freight forwarder who has refrigerated shipping experience. Customer Service.

Customer-Focused Logistics: Why Shippers Shift from Process to Experience

Cerasis

With the rise of Amazon, consumers have also been able to access an endless product array at historic, record-low shipping costs. In response, more shippers have ditched their practices of working with carriers directly for third-party logistics provider (3PL) partnerships. However, the continued increasing demands of consumers are driving a shift away from process improvement to customer-focused logistics, and you need to understand how this will impact your operation.

How To Find a Great Freight Forwarder

The Logistics of Logistics

They should also use the research to understand the different between 3PL (third party logistics) providers and 4PL (fourth party logistics) providers. Most while most freight forwarders are able to ship almost any type of commodity, some freight forwarders are more experienced with specific commodities. For example, if your product is cold food, then you need a freight forwarder who has refrigerated shipping experience. Customer Service.

Top 15 Logistics Blog Posts of 2014

Cerasis

We continue our top blog posts of 2014 from our main categories today by focusing on something at Cerasis we are experts in : Logistics. If you are familiar with the term logistics, then you undoubtedly know it conjures up a different meaning to different people , different countries, and different companies even. There are countless number of logistics service providers who offer many different types of broad and niche services.

Peak Time or Holiday Shipping: Strategies & Tips to Stay Sane, Mitigate Extra Costs, & Keep Customers Happy

Cerasis

Editor's Note: This is our second post in a two part series about how to get your logistics and transportation practices in order in time for holiday shipping or peak season crunches. For the freight world holiday shipping or for shippers in any peak season (such as those who ship plants for the spring time) it gets chaotic, everyone is trying to clear docs, empty warehouses, and get their books in order. Truckload Holiday Shipping.

Distribution Logistics

LeanCor

Distribution logistics includes a wide range of activities. Distribution logistics helps businesses redesign their customer service organization and its processes. At the same time, it takes care of customers’ questions and orders. This will make sure that clients’ central or local customer service organizations will be in line with their company’s goals. Another area of expertise in distribution logistics is warehouse management.

Blockchain and Reverse Logistics: Recapturing Costs and More

Cerasis

The costs of reverse logistics amount to more than $750 billion per year, and the demand for reverse logistics has risen in recent years with the rise of e-commerce. This is why blockchain in reverse logistics go well together. Blockchain Reverse Logistics

Editor’s Pick: Is it Time to Operationalize Ship From Store?

Talking Logistics

Note: Today’s post is part of our new “Editor’s Pick” series where we highlight recent posts published by our sponsors that provide practical knowledge and advice on timely and important supply chain and logistics topics. Today’s post is from Manhattan Associates highlighting four methods for operationalizing scalable, labor-efficient and associate-friendly ship-from-store processes. Regardless of these initial reasons, ship from store has become an omni-channel mainstay.

The Agility of Integration: eCommerce, Warehouse Management and Shipping for SMBs

Talking Logistics

Mobile technology has transformed how customers order, and how goods are fulfilled from the store or warehouse. This often leads to pockets of manual work or gaps in automation, which creates labor-intensive clerical tasks, error-prone data entry and compromised customer service. It created an administrative bottleneck as orders had to be typed into QuickBooks and, when shipped, status and tracking information needed to be manually entered into Magento.

Top Supply Chain and Logistics Automation Trends to Watch for in 2019

Cerasis

The concept of automating processes and activities is a major sticking point for supply chain and logistics. Supply chain and logistics automation allow companies to refocus their efforts on tasks requiring human hands, and redundant tasks can be automated through robotics , as well as technologies designed to assist human workers. Shippers need to understand the top supply chain and logistics automation trends to watch for in 2019. The Move to LTL Digital Shipping.

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Defining Your Own Logistics Competitive Weapon

Talking Logistics

For a long time, C-level executives viewed supply chain management, especially the logistics function, as a cost center. You have to think and act beyond cost manage and find ways to leverage supply chain and logistics as a competitive weapon — that is, look for ways to leverage supply chain management to drive top-line growth, increase market share, and enhance customer loyalty. Supply Chain & Logistics Trends Amazon Prime logistics supply chain

The Nightmare Before Christmas E-Commerce Shipping

Veridian Solutions

Planning for Christmas e-commerce shipping used to be an annual process. As explained by Troy Graham of Total Retail , the relentless customer demand creates “micro-peaks” throughout the year. Driving Forces of the Nightmare Before Christmas E-Commerce Shipping. The driving forces of the real nightmare before Christmas e-commerce shipping arise from the need to ship more products, guarantee order accuracy , and stay competitive with Amazon and others.

Why Reverse Logistics Systems and Transportation Management Should Be Considered Together

Cerasis

Needs for efficient reverse logistics systems continue to increase as e-commerce claims greater market share, and as so many traditionally functioning businesses grow and inevitably incur increasing volume of returns. This presents opportunities for developing new revenue streams, an exciting challenge to logistics professionals. Need For Reverse Logistics Breeds Opportunity. Efficiently managing reverse logistics is a daunting challenge for many businesses.

5 Areas of Technology Application to Aid in Logistics Visibility and Communication for en Route Disruptions

Cerasis

We continue our ongoing strategic shipping series by covering how to use technology to provide better logistics visibility. However, simply applying a little bit of technology in transportation, such as a transportation management system rich with the ability to automate and have visibility into shipments and shipping activity, can aid in creating a competitive advantage. Using Technology to Provide Logistics Visibility to Shipments and Communicating en Route Disruptions.