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Increasing Service Part Market Revenue with Better Customer Service

Logility

It is well known that a happy customers talks about his or her experiences to 4-5 people, but you can expect an unhappy customer to double that number. The other factor to weigh in is additional revenue, which can be generated by improving customer satisfaction.

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Why Organizational Alignment is Critical to the Supply Chain Response

Supply Chain Shaman

If you would like to participate in a current research study, we would love your help and participation in the contract manufacturing study. We are trying to assess the value of a network in managing contract manufacturing.) One of the alignment gaps that is growing and is unfortunate is the gap between procurement and manufacturing.

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Metrics that Matter: Customer Service

QAD

Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. Meeting Customer Expectations.

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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. Manufacturing would not have been able to respond to that kind of event for two months. “We

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Total Manufacturing Cost Formula: Metrics that Matter

QAD

What are Total Manufacturing Costs? Your total manufacturing costs are essentially an expense analysis that calculates how each of your company’s departments contributed to producing a finalized product. This looks at all stages of the manufacturing process from raw materials to work-in-progress to final result.

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Metrics that Matter: Inventory Effectiveness

QAD

It is critical to monitor inventory effectiveness using five key metrics: Expedited orders, inventory turns, obsolete inventory, safety stock and stockouts. Using Metrics to Measure the Health of the Business. Companies use these metrics to minimize their investment in inventory without adversely affecting customer service levels.

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Time for a Supply Chain Metrics Cleaning

Logility

Ask yourself, “Are your supply chain metrics bogging you down?” ” To manage a supply chain containing complex dependencies between teams, departments and partner companies across international boundaries requires a rich set of metrics. Functionally isolated metrics lead to sub-optimized supply chain performance.