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Labor Shortages in Supply Chain & Logistics: They’re Not Subsiding

Logistics Viewpoints

In late 2023, we conducted a survey of 1,000 supply chain and logistics decision-makers across North America and Europe across three sectors: manufacturing, distribution and retail; carriers; and logistics services providers. Workforce shortages are severe and they are taking a toll on customer service.

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A Wish for 99+ Percent Customer Service

ToolsGroup

For those finishing up their 2016 strategic goals, or perhaps looking for a Christmas wish or a New Year’s resolution, here is one to consider: a 99+% customer service level for your supply chain. Despite the heightened service levels, the company operated their entire distribution network with less than two weeks of inventory.

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Another Peloton Supply Chain and Customer Service Turnabout

Supply Chain Matters

Supply Chain Matters updates readers on yet another turnabout in supply chain and customer service direction for a once high flyer in premium interactive fitness equipment and services. Reportedly McCarthy’s goal is to transform the company “ primarily into a subscription-based company rather than an equipment manufacturer.”

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Building a Company and a Network with Nicole Glenn

The Logistics of Logistics

Nicole credits her success with an amazing team that consistently provides superior customer service, real-time updates, precision, and open communication. She is a member of The Expedite Association of North America, Women in Trucking, and the Transportation Intermediaries Association.

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E2open Wins Gold in 12th Annual Best in Biz Awards

E2open

(NYSE: ETWO), the connected supply chain SaaS platform with the largest multi-enterprise network, has been named a Gold winner in Enterprise Service of the Year category in Best in Biz Awards , the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America.

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Mars Wrigley’s Highly Successful Supply Chain Digital Transformation

Logistics Viewpoints

For Mars, digitalization has focused on improved customer service, cost reductions, and making their supply chain associates more productive. Mars Wrigley chose Transplace, now UBER Freight, for North America and a partnership with Maersk/E2Open for ocean freight. Meanwhile, customer service levels improved by 2%.

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How Do You Plan for the Unpredictable? Advice for Supply Chain Planners in 2020

ToolsGroup

ToolsGroup’s GM of North America, David Barton, sat down for a video interview with Robert Bowman, managing editor at Supply Chain Brain , to share anecdotes and advice for supply chain planners in a year no one could have planned for. What are your customers experiencing this year in the wake of COVID-19?