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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. Manufacturing would not have been able to respond to that kind of event for two months. “We

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Top 5 Logistics Challenges and Solutions for the Manufacturing Industry

GlobalTranz

The manufacturing industry faces many challenges, such as a skilled labor shortage, supply chain instability, and inventory management issues. GlobalTranz works with manufacturing shippers every day to move their goods and streamline their logistics strategies. 5 Challenges Facing Supply Chain Managers in Manufacturing.

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Metrics that Matter: Customer Service

QAD

Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. Measuring Customer Service and Satisfaction.

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5 Reasons Why Manufacturers Who Focus on Customer Experience Will Win

GlobalTranz

Manufacturers have always struggled to know their customers. Customers can place orders online, by phone, in person and in nearly any other means desirable. Unfortunately, this means manufacturers face an even greater challenge, as more customers translate into greater use of customer service.

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Outside-in Process Q&A

Supply Chain Shaman

For example, in manufacturing, the shift in focus is away from OEE to focus on first pass yield and schedule adherence.) They implemented a simple planning technology with an outside-in channel-centric model (Ship to model definition). When implemented in an organization, we add customer service (orders shipped complete and in full).

Modeling 206
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How manufacturers can respond to supply chain disruptions

SYSPRO Smarter ERP

Just about every supply chain will be affected by this crisis, for example, with fuel prices surging although there is no shortage yet, there’s risk in supply and shipping routes being cancelled or diverted. There is always change and opportunity to enable this by using ERP effectively, to release value and customer service.

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For CPG Manufacturing: Take the Fork in the Road

QAD

2022 Predictions for CPG Manufacturing. Consumer Packaged Goods and Food & Beverage manufacturers continue to face these pressures and more. Manufacturers and processors redesigned how they introduced new products during the pandemic and how quickly, meeting consumer demands for sustainable, health-conscious products.