Metrics that Matter: Customer Service

QAD

Very little has more impact on a company’s success than customer satisfaction. True customer satisfaction is a measure of sales, delivery and after sale performance. For example, if you consistently backorder items or deliver them late, customers will eventually become angry.

A Strong RMA Process is Vital to Achieving World Class Customer Service

My Office Apps

A Strong RMA Process is Vital to Achieving World Class Customer Service. Most companies strive to achieve world class customer service. It is understood that repeat customers lead to business success. Shipping goods back to the customer .

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Executing Customer-Centric Supply Chain Strategies

Supply Chain Shaman

Definition: “Customer - centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” What is a Customer-Centric Organization?

Trends In Manufacturing: 5 Tangible Technologies are Shaping the Future of Manufacturing Now

Cerasis

Continuous improvement is part of the game in manufacturing. Among the new trends in manufacturing improving the industry, additive manufacturing and cloud-based systems will push manufacturing forward in 2017. In fact, rapid design and lightning-fast prototyping, reports Mark Dohnalek of Manufacturing Business Technology magazine , will allow manufacturers to design and produce products in a few days, if not hours. Customers want more than ever before.

5 Reasons Why Manufacturers Who Focus on Customer Experience Will Win

Cerasis

Manufacturers have always struggled to know their customers. Customers can place orders online, by phone, in person and in nearly any other means desirable. In addition, customers are continuing to demand lower prices and free shipping. Manufacturing

4 Key Trends to Watch in Smart Manufacturing and Supply Chain

Cerasis

The advancements in 3D printing and 'Additive Manufacturing,' coupled with supply chain efficiencies, could make distributed manufacturing a reality, ushering in the era of smart manufacturing. The Continual Coverage and Now Reality of Smart Manufacturing with 3D Printing.

The Expanding Use of E-Commerce for Manufacturing Companies

Cerasis

How the Internet has transformed the manufacturing and order fulfillment process is no small secret. Manufacturing and shipping process have historically focused on producing a product, sending it to the store, and having a consumer purchase the product.

Multichannel Fulfillment & Shipping: Considerations for Wholesale Distributors & OEMs in the Transition From Single Channel Shipping

Cerasis

E-commerce has presented wholesale distributors and original equipment manufacturers (OEMs) with a crown opportunity for growth, but it comes at the cost of transitioning from single-channel shipping. Over the last year, average e-commerce sales have increased more than 15 percent, revealing the increasing demand for multichannel fulfillment and shipping. Adapting supply chain systems to succeed in multichannel fulfillment and shipping, also requires additional setup time.

ERP Sustains Manufacturing during COVID-19

IQMS

The COVID-19 pandemic has pushed manufacturers to rapidly shift gears, from addressing work-from-home policies to managing extreme swings in demand and uncertain supply chains. They maintain full visibility of the business and can continue to interact with customers and suppliers.

Lean Manufacturing: Is it Really Worth It? 16 Big Benefits Say, “Yes.”

Cerasis

Customer expectations of reliable quality and rapid delivery forces today’s manufacturers to either shorten cycle times or lose business. Customers simply switch suppliers when others are more capable of delivering within their preferred timeframes. Lean systems have provided a formidable operating strategy for leaders determined to achieve and maintain optimal operational systems and customer satisfaction levels. Who Needs Lean Manufacturing?

Lean 263

E-Commerce Shipping: Why Shippers Are Mastering E-Commerce to Go Omnichannel

Cerasis

The answer lies in developing omnichannel experiences for customers, unifying the online and brick-and-mortar experience into a seamless shopping journey. Unfortunately, shippers may overlook the biggest obstacle to omnichannel, developing effective e-commerce shipping practices.

Peak Time or Holiday Shipping: Strategies & Tips to Stay Sane, Mitigate Extra Costs, & Keep Customers Happy

Cerasis

Editor’s Note: This is our second post in a two part series about how to get your logistics and transportation practices in order in time for holiday shipping or peak season crunches. Holiday shipping time also bring customers that ship primarily for this season.

Shipping Tech Integration Trends for 2019

Cerasis

Shipping tech integration is the future. This will allow shippers to reduce freight spend, gain control over logistics, and offer better customer service. However, shippers must first understand the shipping technology trends affecting the industry and.read More.

Trends 259

Peak Time or Holiday Shipping: Strategies & Tips to Stay Sane, Mitigate Extra Costs, & Keep Customers Happy

Cerasis

Editor's Note: This is our second post in a two part series about how to get your logistics and transportation practices in order in time for holiday shipping or peak season crunches. Holiday shipping time also bring customers that ship primarily for this season.

The Integrated Workforce in the Warehouse

Supply Chain Nation

Fulfilling e-commerce demand direct to consumers, shipping smaller, more frequent orders to customers, and integrating robotics and advanced automation mean there is no more “business as usual.” Second, they must accurately match labor resources to fast-changing daily and hourly fulfillment requirements to maximize customer service and efficiency. Customer service is improved while unplanned overtime is reduced. Work in the warehouse is changing rapidly.

Why OmniChannel Solutions are Needed in Shipping & Logistics to Meet Consumer Demand

Cerasis

However, Amazon is shaking up the mix by seeking to make today’s e-commerce practices obsolete, and shipping and logistics providers need to understand why. Consumers are also expecting more of manufacturers and shipping companies.

The Integrated Workforce in the Warehouse

Supply Chain Nation

Fulfilling e-commerce demand direct to consumers, shipping smaller, more frequent orders to customers, and integrating robotics and advanced automation mean there is no more “business as usual.” Customer service is improved while unplanned overtime is reduced.

The Agility of Integration: eCommerce, Warehouse Management and Shipping for SMBs

Talking Logistics

E-commerce has blurred the lines between retailers, wholesale distributors and manufacturers. Mobile technology has transformed how customers order, and how goods are fulfilled from the store or warehouse. This often leads to pockets of manual work or gaps in automation, which creates labor-intensive clerical tasks, error-prone data entry and compromised customer service. Printing customer labels during picking with wireless Bluetooth printers.

Supply Chain Costs: A Definitive Guide for Manufacturers

ThroughPut

Supply chain costs are defined as costs that constitute a considerable percentage of the total sales price of a product or service. Manufacturers usually define supply chain costs using the total cost of ownership. What is Supply chain costs?

Supply Chain Costs: A Definitive Guide for Manufacturers

ThroughPut

Supply chain costs are defined as costs that constitute a considerable percentage of the total sales price of a product or service. Manufacturers usually define supply chain costs using the total cost of ownership. What is Supply chain costs?

Supply Chain Costs: A Definitive Guide for Manufacturers

ThroughPut

Supply chain costs are defined as costs that constitute a considerable percentage of the total sales price of a product or service. Manufacturers usually define supply chain costs using the total cost of ownership. What is Supply chain costs?

The Impact of B2B E-Commerce on Manufacturers and Distributors.

Cerasis

A recent survey, conducted by Handshake , found more than 79 percent of companies providing B2B sales already have customers clamoring for online ordering. Ultimately, B2B entities are experiencing dramatic impacts on distribution and manufacturing for several key reasons.

Logistics Management Software – A Complete Handbook for Manufacturers

ThroughPut

Logistics Management Software is one that helps drive the logistics function of an organization by managing the actual flow of materials, goods, and services from the point of origin to the point of consumption. This includes the final customers or groups of businesses.

Logistics Management Software – A Complete Handbook for Manufacturers

ThroughPut

Logistics Management Software is one that helps drive the logistics function of an organization by managing the actual flow of materials, goods, and services from the point of origin to the point of consumption. This includes the final customers or groups of businesses.

Logistics Management Software – A Complete Handbook for Manufacturers

ThroughPut

Logistics Management Software is one that helps drive the logistics function of an organization by managing the actual flow of materials, goods, and services from the point of origin to the point of consumption. This includes the final customers or groups of businesses.

Get Your Manufacturing Processes in Gear for the Holidays

Oracle SCM

Every year during the holidays, anxiety hits shoppers, retailers, and manufacturers alike about whether the season’s hottest products will face shortages. For manufacturers, at least, it doesn’t have to be this way. Partner for Manufacturing Flexibility.

Future-Proof Parcel Technology

Talking Logistics

What might have shipped truckload (TL) or less-than-truckload (LTL) to a distribution center or store, then to a consumer, may now go directly from manufacturer to consumer. He has investigated and designed many workflows and solutions for high-volume, complex customers.

Actionable Insights: Customer Sales and Service Action Center

QAD

Next we will provide an overview of the Customer Sales and Service Action Center as well as the associated key performance indicators (KPIs). Customer Sales and Service Action Center Overview. KPIs for Effective Customer Sales and Service.

Manufacturing and Logistics: Manufacturers Look towards Logistics Efficiency to Stay Competitive

Cerasis

A traditional viewpoint of manufacturers reveals many flaws in the efficiencies of standard shipping, transportation, and other logistics processes. Inherently, manufacturing and logistics go hand in hand. Why Is Manufacturing and Logistics Efficiency Important?

5 Supply Chain Mistakes that Handicap Business Performance

Logistics Bureau

If your business is currently falling victim to any of the following supply chain mistakes, corrective action will undoubtedly deliver improvements in cost, revenue, customer service and numerous other business performance factors. Missing Customer Service Clarity.

Hello, Manufacturers & Logistics Companies, Here are 10 Reasons No One is Reading Your Content

Cerasis

Editor's Note: Take it from us, a transportation management solutions provider, who understands the question we've all asked: "Who on earth will find manufacturing, logistics, supply chain, shipping, and transportation management content interesting? Well, the answer lies in not thinking of yourself as some boring industry (and let's be real, as you've seen emerging tech in both the manufacturing and supply chain industries, it ain't boring anymore!).

Manufacturing Mobility Movement: The 5 Pillars & Why Executives Must Pay Attention

Cerasis

What makes or breaks a manufacturer's ability to grow, survive, and change in modern civilization? Do executive level decisions influence the small processes in a factory, or is the world simply ready for a new type of manufacturing industry?

Running 24/7 to Meet Medical Industry Demands

IQMS

Through proactive business continuity planning, real-time monitoring, and its DELMIAworks manufacturing ERP system, Eldon James is running production 24/7 to meet its medical industry customers’ increased demand in the wake of COVID-19.

[INFOGRAPHIC] Procurement Trends: Carving a Bigger Role in Supply Chain & Manufacturing

Cerasis

The Industrial Revolution helped change and bring prosperity into the world of manufacturing. As time passed, procurement gradually gained a larger role in the scope of manufacturing and order fulfillment. Manufacturing Procurement Supply Chain Trends procurement trends

The Magic Bullet for Real-Time Supply Chain Collaboration? Cloud Visibility.

synchrono

Jessica Twentyman reported in the Financial Times , that for many manufacturers, supply chain collaboration is stuck in the dark ages. Supply Chain Market reported the closest any manufacturer can get to the magic bullet of efficiency (collaboration) is through greater supply chain visibility.

KPI 89

Global Vendor Management: What It Is & Why It’s Essential for Your Shipping Strategy

CH Robinson Transportfolio

Consider this: global sourcing, manufacturing, and sales are advancing rapidly, leaving technology providers in the tough position of playing catch up. That’s why you need a global shipping strategy with a comprehensive global vendor management program.

Sustainable Manufacturing is the New Key to Profitability

IQMS

Just a few years ago, sustainability in manufacturing was seen as a nice-to-have. Today, sustainable manufacturing is becoming a critical factor in a manufacturer’s ability to compete and maximize profitability. Sustainable Manufacturing Initiatives that Drive Cost Savings.