Metrics that Matter: Customer Service

QAD

Very little has more impact on a company’s success than customer satisfaction. Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. True customer satisfaction is a measure of sales, delivery and after sale performance.

A Strong RMA Process is Vital to Achieving World Class Customer Service

My Office Apps

A Strong RMA Process is Vital to Achieving World Class Customer Service. Most companies strive to achieve world class customer service. It is understood that repeat customers lead to business success. Shipping goods back to the customer .

Trends In Manufacturing: 5 Tangible Technologies are Shaping the Future of Manufacturing Now

Cerasis

Continuous improvement is part of the game in manufacturing. Among the new trends in manufacturing improving the industry, additive manufacturing and cloud-based systems will push manufacturing forward in 2017. In fact, rapid design and lightning-fast prototyping, reports Mark Dohnalek of Manufacturing Business Technology magazine , will allow manufacturers to design and produce products in a few days, if not hours. Customers want more than ever before.

Executing Customer-Centric Supply Chain Strategies

Supply Chain Shaman

Definition: “Customer - centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” The Delta Medallion customer service agent told me that she had never seen anything quite like it. What is a Customer-Centric Organization? The Customer-Centric Supply Chain Strategy needs both.).

Multichannel Fulfillment & Shipping: Considerations for Wholesale Distributors & OEMs in the Transition From Single Channel Shipping

Cerasis

E-commerce has presented wholesale distributors and original equipment manufacturers (OEMs) with a crown opportunity for growth, but it comes at the cost of transitioning from single-channel shipping. Over the last year, average e-commerce sales have increased more than 15 percent, revealing the increasing demand for multichannel fulfillment and shipping. Adapting supply chain systems to succeed in multichannel fulfillment and shipping, also requires additional setup time.

The Complete Guide To Calculating Total Manufacturing Costs

Unleashed

To calculate total manufacturing cost you add together three different cost categories: the costs of direct materials, direct labour and manufacturing overheads. Expressed as a formula, that’s: Total manufacturing cost = Direct materials + Direct labour + Manufacturing overheads.

Lean Manufacturing: Is it Really Worth It? 16 Big Benefits Say, “Yes.”

Cerasis

Customer expectations of reliable quality and rapid delivery forces today’s manufacturers to either shorten cycle times or lose business. Customers simply switch suppliers when others are more capable of delivering within their preferred timeframes. Lean systems have provided a formidable operating strategy for leaders determined to achieve and maintain optimal operational systems and customer satisfaction levels. Who Needs Lean Manufacturing?

Lean 263

4 Key Trends to Watch in Smart Manufacturing and Supply Chain

Cerasis

The advancements in 3D printing and 'Additive Manufacturing,' coupled with supply chain efficiencies, could make distributed manufacturing a reality, ushering in the era of smart manufacturing. The Continual Coverage and Now Reality of Smart Manufacturing with 3D Printing. I remember reading an MIT paper on manufacturing technology trends a couple of years ago. It had a fascinating mention of " Additive Manufacturing " (AM) and how it could be a game changer.

The Expanding Use of E-Commerce for Manufacturing Companies

Cerasis

How the Internet has transformed the manufacturing and order fulfillment process is no small secret. However, the realm of e-commerce for manufacturing companies is rapidly growing, and modern manufacturers are starting to see a shift from business-to-consumer (B2C) sales to business-to-business (B2B) sales. Manufacturing and shipping process have historically focused on producing a product, sending it to the store, and having a consumer purchase the product.

Seven Thoughts to Build a Customer-Centric Supply Chain Organization

Supply Chain Shaman

Customer segmentation, and building a customer-centric supply chain, is a popular topic at conferences. When I sit through sessions on building a customer-centric supply chain, I am looking for case studies on how companies have applied the concepts to drive greater value. To help, and to start a more meaningful dialogue, in this blog, I share my thoughts on building a customer-centric supply chain organization. The topic was “Customer First.”

E-Commerce Shipping: Why Shippers Are Mastering E-Commerce to Go Omnichannel

Cerasis

The answer lies in developing omnichannel experiences for customers, unifying the online and brick-and-mortar experience into a seamless shopping journey. Unfortunately, shippers may overlook the biggest obstacle to omnichannel, developing effective e-commerce shipping practices.

ERP Sustains Manufacturing during COVID-19

IQMS

The COVID-19 pandemic has pushed manufacturers to rapidly shift gears, from addressing work-from-home policies to managing extreme swings in demand and uncertain supply chains. In the process, it has highlighted an aspect of manufacturing ERP that is not as visible in more normal times— business continuity. Never in the history of ERP have we seen it play a bigger role in the continuance of manufacturing operations around the world. All Posts Manufacturing Trends & News

Peak Time or Holiday Shipping: Strategies & Tips to Stay Sane, Mitigate Extra Costs, & Keep Customers Happy

Cerasis

Editor’s Note: This is our second post in a two part series about how to get your logistics and transportation practices in order in time for holiday shipping or peak season crunches. For the freight world holiday shipping or for shippers in any peak season (such as those who ship plants for the spring time) it gets chaotic, everyone is trying to clear docs, empty warehouses, and get their books in order. Truckload Holiday Shipping.

Shipping Tech Integration Trends for 2019

Cerasis

Shipping tech integration is the future. This will allow shippers to reduce freight spend, gain control over logistics, and offer better customer service. However, shippers must first understand the shipping technology trends affecting the industry and.read More. The post Shipping Tech Integration Trends for 2019 appeared first on Transportation Management Company | Cerasis. Freight Full Truckload Last Mile Manufacturing Omnichannel Technology

Trends 207

The Integrated Workforce in the Warehouse

Supply Chain Nation

Fulfilling e-commerce demand direct to consumers, shipping smaller, more frequent orders to customers, and integrating robotics and advanced automation mean there is no more “business as usual.” Second, they must accurately match labor resources to fast-changing daily and hourly fulfillment requirements to maximize customer service and efficiency. Customer service is improved while unplanned overtime is reduced. Work in the warehouse is changing rapidly.

Peak Time or Holiday Shipping: Strategies & Tips to Stay Sane, Mitigate Extra Costs, & Keep Customers Happy

Cerasis

Editor's Note: This is our second post in a two part series about how to get your logistics and transportation practices in order in time for holiday shipping or peak season crunches. For the freight world holiday shipping or for shippers in any peak season (such as those who ship plants for the spring time) it gets chaotic, everyone is trying to clear docs, empty warehouses, and get their books in order. Truckload Holiday Shipping. This applies to customers as well.

The Agility of Integration: eCommerce, Warehouse Management and Shipping for SMBs

Talking Logistics

E-commerce has blurred the lines between retailers, wholesale distributors and manufacturers. Mobile technology has transformed how customers order, and how goods are fulfilled from the store or warehouse. This often leads to pockets of manual work or gaps in automation, which creates labor-intensive clerical tasks, error-prone data entry and compromised customer service. Printing customer labels during picking with wireless Bluetooth printers.

Why OmniChannel Solutions are Needed in Shipping & Logistics to Meet Consumer Demand

Cerasis

However, Amazon is shaking up the mix by seeking to make today’s e-commerce practices obsolete, and shipping and logistics providers need to understand why. Customers have the option to have products shipped to home or the store, and this eliminates any confusion about how much space is needed within each store. Consumers are also expecting more of manufacturers and shipping companies. Shipping and Logistics Providers Seek to Attract Millennials.

The Integrated Workforce in the Warehouse

Supply Chain Nation

Fulfilling e-commerce demand direct to consumers, shipping smaller, more frequent orders to customers, and integrating robotics and advanced automation mean there is no more “business as usual.” Second, they must accurately match labor resources to fast-changing daily and hourly fulfillment requirements to maximize customer service and efficiency. Customer service is improved while unplanned overtime is reduced. Work in the warehouse is changing rapidly.

Actionable Insights: Customer Sales and Service Action Center

QAD

Next we will provide an overview of the Customer Sales and Service Action Center as well as the associated key performance indicators (KPIs). Customer Sales and Service Action Center Overview. If you want customers to keep coming back with new orders, every interaction must be perfect. That’s a tall order and keeping track of performance across multiple orders can be complex unless you’re using QAD’s Customer Sales and Service Action Center.

The Impact of B2B E-Commerce on Manufacturers and Distributors.

Cerasis

A recent survey, conducted by Handshake , found more than 79 percent of companies providing B2B sales already have customers clamoring for online ordering. Ultimately, B2B entities are experiencing dramatic impacts on distribution and manufacturing for several key reasons. B2B Partners Demand Self-Service. B2B partners’ sales representatives’ jobs are defined by working with your company to obtain the products and services you possess. Customer Bases Are Evolving.

Get Your Manufacturing Processes in Gear for the Holidays

Oracle SCM

Every year during the holidays, anxiety hits shoppers, retailers, and manufacturers alike about whether the season’s hottest products will face shortages. For manufacturers, at least, it doesn’t have to be this way. Many manufacturers lack the end-to-end supply chain visibility and flexibility needed to plan for demand spikes, but you can improve your demand-planning capabilities by outsourcing at least some of your production processes.

SCM 85

Hello, Manufacturers & Logistics Companies, Here are 10 Reasons No One is Reading Your Content

Cerasis

Editor's Note: Take it from us, a transportation management solutions provider, who understands the question we've all asked: "Who on earth will find manufacturing, logistics, supply chain, shipping, and transportation management content interesting? Well, the answer lies in not thinking of yourself as some boring industry (and let's be real, as you've seen emerging tech in both the manufacturing and supply chain industries, it ain't boring anymore!).

Logistics Management Software – A Complete Handbook for Manufacturers

ThroughPut

Logistics Management Software is one that helps drive the logistics function of an organization by managing the actual flow of materials, goods, and services from the point of origin to the point of consumption. This includes the final customers or groups of businesses. From a manufacturing perspective, logistics management software facilitates effective planning of the supply chain itself and implementation of the final delivery to the end consumers.

Logistics Management Software – A Complete Handbook for Manufacturers

ThroughPut

Logistics Management Software is one that helps drive the logistics function of an organization by managing the actual flow of materials, goods, and services from the point of origin to the point of consumption. This includes the final customers or groups of businesses. From a manufacturing perspective, logistics management software facilitates effective planning of the supply chain itself and implementation of the final delivery to the end consumers.

Logistics Management Software – A Complete Handbook for Manufacturers

ThroughPut

Logistics Management Software is one that helps drive the logistics function of an organization by managing the actual flow of materials, goods, and services from the point of origin to the point of consumption. This includes the final customers or groups of businesses. From a manufacturing perspective, logistics management software facilitates effective planning of the supply chain itself and implementation of the final delivery to the end consumers.

Supply Chain Costs: A Definitive Guide for Manufacturers

ThroughPut

Supply chain costs are defined as costs that constitute a considerable percentage of the total sales price of a product or service. Manufacturers usually define supply chain costs using the total cost of ownership. The total cost of ownership is defined as the combination of the purchase or acquisition price of a good or service. To this, they add the additional costs incurred before or after the product or service delivery. What is Supply chain costs?

Supply Chain Costs: A Definitive Guide for Manufacturers

ThroughPut

Supply chain costs are defined as costs that constitute a considerable percentage of the total sales price of a product or service. Manufacturers usually define supply chain costs using the total cost of ownership. The total cost of ownership is defined as the combination of the purchase or acquisition price of a good or service. To this, they add the additional costs incurred before or after the product or service delivery. What is Supply chain costs?

Supply Chain Costs: A Definitive Guide for Manufacturers

ThroughPut

Supply chain costs are defined as costs that constitute a considerable percentage of the total sales price of a product or service. Manufacturers usually define supply chain costs using the total cost of ownership. The total cost of ownership is defined as the combination of the purchase or acquisition price of a good or service. To this, they add the additional costs incurred before or after the product or service delivery. What is Supply chain costs?

Manufacturing and Logistics: Manufacturers Look towards Logistics Efficiency to Stay Competitive

Cerasis

A traditional viewpoint of manufacturers reveals many flaws in the efficiencies of standard shipping, transportation, and other logistics processes. Inherently, manufacturing and logistics go hand in hand. Manufacturers must receive raw material inbound and send out product to customers outbound. To take a quick step back, logistics refers to the forward and reverse flow of goods and services to retailers, businesses, and consumers.

5 Supply Chain Mistakes that Handicap Business Performance

Logistics Bureau

If your business is currently falling victim to any of the following supply chain mistakes, corrective action will undoubtedly deliver improvements in cost, revenue, customer service and numerous other business performance factors. Try your cost-to-serve knowledge out by answering the following questions: Do you know which of your company’s customers provide you with the greatest and conversely, the least profit? Missing Customer Service Clarity.

The Top 4 Ways to Improve Manufacturing Productivity

Unleashed

If you own a manufacturing business, chances are you will have a list of things you want to change to make your operations run smoother. You have employees and your manufacturing floors and systems in place. We have selected the top four ways you can improve manufacturing productivity.

Future-Proof Parcel Technology

Talking Logistics

What might have shipped truckload (TL) or less-than-truckload (LTL) to a distribution center or store, then to a consumer, may now go directly from manufacturer to consumer. Short-term requirements such as improving pack-and-ship or distribution pick processes, or automating the final steps in moving finished goods to the consumer, for example, are important. He has investigated and designed many workflows and solutions for high-volume, complex customers.

[INFOGRAPHIC] Procurement Trends: Carving a Bigger Role in Supply Chain & Manufacturing

Cerasis

The Industrial Revolution helped change and bring prosperity into the world of manufacturing. As time passed, procurement gradually gained a larger role in the scope of manufacturing and order fulfillment. Let's take an in-depth look at procurement’s new and bigger and exciting role in the modern manufacturing and shipping industry. Even for companies that manufacture products to sell to other businesses, the consumer remains the party with the POWER.

Manufacturing Mobility Movement: The 5 Pillars & Why Executives Must Pay Attention

Cerasis

What makes or breaks a manufacturer's ability to grow, survive, and change in modern civilization? Do executive level decisions influence the small processes in a factory, or is the world simply ready for a new type of manufacturing industry? The Rise of the Manufacturing Mobility Movement. Essentially, manufacturing mobility is not just an improvement; it is a movement. Yes, some manufacturers are reluctant to embrace mobility.