Say Customer Service and Mean It

Supply Chain Shaman

In my work with clients, customers bandy about the term “customer-centric supply chain.” I think that we should earn a five-star rating with customers every day. We need to improve the ability to serve the customer.” Customer Service Failure.

Does Perfect Customer Service Make Sense?

Logistics Viewpoints

The thinking goes that at some point, improving service levels means you are not adding inventory in a linear manner but rather exponentially. Manufacturing would not have been able to respond to that kind of event for two months. “We The post Does Perfect Customer Service Make Sense?

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Metrics that Matter: Customer Service

QAD

Very little has more impact on a company’s success than customer satisfaction. Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. True customer satisfaction is a measure of sales, delivery and after sale performance.

A Strong RMA Process is Vital to Achieving World Class Customer Service

My Office Apps

A Strong RMA Process is Vital to Achieving World Class Customer Service. Most companies strive to achieve world class customer service. It is understood that repeat customers lead to business success. Shipping goods back to the customer .

How complacency harms U.S. manufacturers

The Supply Chain Journal

I think everyone would agree that manufacturing represents the best of us – infusing the economy with good jobs, good pay, and a path to a secure future for millions of Americans. Why is it so hard for manufacturers to meet this demand? manufacturing sales.

What Is Lean Manufacturing

The Supply Chain Journal

Time, resources, man-hours, supplies, and capacity are just some of the critical areas where an approach known as lean manufacturing is vital. To fully embrace streamlined and sustainable manufacturing within the supply chain network is essential for freight payment and order fulfillment.

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FedEx Freight reverses service suspensions after outcry from big retailers

The Supply Chain Journal

FedEx Freight (NYSE: FDX ) is walking back its recent abrupt suspension of service to a portion of its customer base after ruffling feathers of key stakeholders that made known their displeasure, according to communications from the company and logistics industry executives.

Trends In Manufacturing: 5 Tangible Technologies are Shaping the Future of Manufacturing Now

GlobalTranz

Continuous improvement is part of the game in manufacturing. Among the new trends in manufacturing improving the industry, additive manufacturing and cloud-based systems will push manufacturing forward in 2017. In fact, rapid design and lightning-fast prototyping, reports Mark Dohnalek of Manufacturing Business Technology magazine , will allow manufacturers to design and produce products in a few days, if not hours. Customers want more than ever before.

What are White Glove Services? All You Need to Know!

Supply Chain Game Changer

Omnichannel Customer Service Best Practices! White glove services article and permission to publish here provided by Christian Cabaluna. The growth of the eCommerce industry redefined the whole meaning of customer satisfaction. This is where white glove services come in.

Multichannel Fulfillment & Shipping: Considerations for Wholesale Distributors & OEMs in the Transition From Single Channel Shipping

GlobalTranz

E-commerce has presented wholesale distributors and original equipment manufacturers (OEMs) with a crown opportunity for growth, but it comes at the cost of transitioning from single-channel shipping. Over the last year, average e-commerce sales have increased more than 15 percent, revealing the increasing demand for multichannel fulfillment and shipping. Adapting supply chain systems to succeed in multichannel fulfillment and shipping, also requires additional setup time.

Why The Future Of Smart Manufacturing Starts With Connected Workers

IQMS

Bottom Line: Providing connected workers and teams with the tools they need to excel onsite and remotely while enabling shop floor operations to transition from one manufacturing process to another is the essence of smart manufacturing today.

Lean Manufacturing: Is it Really Worth It? 16 Big Benefits Say, “Yes.”

GlobalTranz

Customer expectations of reliable quality and rapid delivery forces today’s manufacturers to either shorten cycle times or lose business. Customers simply switch suppliers when others are more capable of delivering within their preferred timeframes. Lean systems have provided a formidable operating strategy for leaders determined to achieve and maintain optimal operational systems and customer satisfaction levels. Who Needs Lean Manufacturing?

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Longer Lead Times Forecasted: Don’t Get Caught Behind The Curve

AB&R

Our experts estimate that these longer lead times have added at least two-to-three business day delay for most customers’ deliveries. Blog Company News Manufacturing Transportation & Logistics customer service inventory labels manufacturing productivity

5 Reasons Why Manufacturers Who Focus on Customer Experience Will Win

GlobalTranz

Manufacturers have always struggled to know their customers. Customers can place orders online, by phone, in person and in nearly any other means desirable. Unfortunately, this means manufacturers face an even greater challenge, as more customers translate into greater use of customer service. In addition, customers are continuing to demand lower prices and free shipping. Determine What Customers Want Today. Manufacturing

ERP Sustains Manufacturing during COVID-19

IQMS

The COVID-19 pandemic has pushed manufacturers to rapidly shift gears, from addressing work-from-home policies to managing extreme swings in demand and uncertain supply chains. They maintain full visibility of the business and can continue to interact with customers and suppliers.

4 Key Trends to Watch in Smart Manufacturing and Supply Chain

GlobalTranz

The advancements in 3D printing and 'Additive Manufacturing,' coupled with supply chain efficiencies, could make distributed manufacturing a reality, ushering in the era of smart manufacturing. The Continual Coverage and Now Reality of Smart Manufacturing with 3D Printing. I remember reading an MIT paper on manufacturing technology trends a couple of years ago. It had a fascinating mention of " Additive Manufacturing " (AM) and how it could be a game changer.

The Expanding Use of E-Commerce for Manufacturing Companies

GlobalTranz

How the Internet has transformed the manufacturing and order fulfillment process is no small secret. However, the realm of e-commerce for manufacturing companies is rapidly growing, and modern manufacturers are starting to see a shift from business-to-consumer (B2C) sales to business-to-business (B2B) sales. Manufacturing and shipping process have historically focused on producing a product, sending it to the store, and having a consumer purchase the product.

Why Manufacturers Need an ERP with Built-In WMS Functionality for Direct-to-Consumer Shipping

Vinculum

In most cases, ERP solutions focus on related but critical inventory-management features such as tracking products for picking, packing, and shipping. Also, it would help if you must custom your interface development at further expense.

Executing Customer-Centric Supply Chain Strategies

Supply Chain Shaman

Definition: “Customer - centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” The Delta Medallion customer service agent told me that she had never seen anything quite like it. What is a Customer-Centric Organization? The Customer-Centric Supply Chain Strategy needs both.).

The Complete Guide To Calculating Total Manufacturing Costs

Unleashed

To calculate total manufacturing cost you add together three different cost categories: the costs of direct materials, direct labour and manufacturing overheads. Expressed as a formula, that’s: Total manufacturing cost = Direct materials + Direct labour + Manufacturing overheads.

A Guide to Personalized Packaging!

Supply Chain Game Changer

It leads to great success if it manages to sway your customers with its appearance, along with satisfying your customer service, experience and product value needs. You should know that your color scheme can also influence your customers. Subscribe Here! Email Address.

Peak Time or Holiday Shipping: Strategies & Tips to Stay Sane, Mitigate Extra Costs, & Keep Customers Happy

GlobalTranz

Editor’s Note: This is our second post in a two part series about how to get your logistics and transportation practices in order in time for holiday shipping or peak season crunches. For the freight world holiday shipping or for shippers in any peak season (such as those who ship plants for the spring time) it gets chaotic, everyone is trying to clear docs, empty warehouses, and get their books in order. Truckload Holiday Shipping.

Seven Thoughts to Build a Customer-Centric Supply Chain Organization

Supply Chain Shaman

Customer segmentation, and building a customer-centric supply chain, is a popular topic at conferences. When I sit through sessions on building a customer-centric supply chain, I am looking for case studies on how companies have applied the concepts to drive greater value. To help, and to start a more meaningful dialogue, in this blog, I share my thoughts on building a customer-centric supply chain organization. The topic was “Customer First.”

E-Commerce Shipping: Why Shippers Are Mastering E-Commerce to Go Omnichannel

GlobalTranz

The answer lies in developing omnichannel experiences for customers, unifying the online and brick-and-mortar experience into a seamless shopping journey. Unfortunately, shippers may overlook the biggest obstacle to omnichannel, developing effective e-commerce shipping practices. To avoid the retail apocalypse and achieve omnichannel success, shippers need to understand the challenges of e-commerce shipping, how it contributes to omnichannel success and a few tips to succeed in it.

Shipping Tech Integration Trends for 2019

GlobalTranz

Shipping tech integration is the future. This will allow shippers to reduce freight spend, gain control over logistics, and offer better customer service. However, shippers must first understand the shipping technology trends affecting the industry and.read More. The post Shipping Tech Integration Trends for 2019 appeared first on Transportation Management Company | Cerasis. Freight Full Truckload Last Mile Manufacturing Omnichannel Technology

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The Integrated Workforce in the Warehouse

BlueYonder

Fulfilling e-commerce demand direct to consumers, shipping smaller, more frequent orders to customers, and integrating robotics and advanced automation mean there is no more “business as usual.” Second, they must accurately match labor resources to fast-changing daily and hourly fulfillment requirements to maximize customer service and efficiency. Customer service is improved while unplanned overtime is reduced. Work in the warehouse is changing rapidly.

Peak Time or Holiday Shipping: Strategies & Tips to Stay Sane, Mitigate Extra Costs, & Keep Customers Happy

GlobalTranz

Editor's Note: This is our second post in a two part series about how to get your logistics and transportation practices in order in time for holiday shipping or peak season crunches. For the freight world holiday shipping or for shippers in any peak season (such as those who ship plants for the spring time) it gets chaotic, everyone is trying to clear docs, empty warehouses, and get their books in order. Truckload Holiday Shipping. This applies to customers as well.

Manufacturing Remains Strong but Labor Challenges Persist: How Mobile Barcoding Can Help

RFgen

Manufacturing saw record growth in Q3, but labor challenges persist amid the pandemic. Mobile barcoding solutions can help manufacturers augment smaller labor forces and protect future profitability. Manufacturers must determine how to meet demand with fewer workers. Overview.

Supply Chain Challenges Faced by Manufacturing Companies

Shipsy

Manufacturers across globe have faced multiple challenges in Supply Chain from time and again that changed (increased / decreased) with. Meeting Customer Service Standards. Larger than life manufacturing brands that have high standards of product & service quality to meet.

The Agility of Integration: eCommerce, Warehouse Management and Shipping for SMBs

Talking Logistics

E-commerce has blurred the lines between retailers, wholesale distributors and manufacturers. Mobile technology has transformed how customers order, and how goods are fulfilled from the store or warehouse. This often leads to pockets of manual work or gaps in automation, which creates labor-intensive clerical tasks, error-prone data entry and compromised customer service. Printing customer labels during picking with wireless Bluetooth printers.

Get Your Manufacturing Processes in Gear for the Holidays

Oracle SCM

Every year during the holidays, anxiety hits shoppers, retailers, and manufacturers alike about whether the season’s hottest products will face shortages. For manufacturers, at least, it doesn’t have to be this way. Many manufacturers lack the end-to-end supply chain visibility and flexibility needed to plan for demand spikes, but you can improve your demand-planning capabilities by outsourcing at least some of your production processes.

Why On-Time Shipping Performance Continues to Be Critical

Intelligent Audit

On-time shipping performance remains one of the most critical factors for shippers of choice. Keeping customer satisfaction high and remaining focused on crucial business smart goals becomes essential focus points for logistics managers. On time shipping performance can have a direct and consequential effect on logistics and shipping and can be impacted directly in many ways. Not enough planning before, during, and after shipping.

Why OmniChannel Solutions are Needed in Shipping & Logistics to Meet Consumer Demand

GlobalTranz

However, Amazon is shaking up the mix by seeking to make today’s e-commerce practices obsolete, and shipping and logistics providers need to understand why. Customers have the option to have products shipped to home or the store, and this eliminates any confusion about how much space is needed within each store. Consumers are also expecting more of manufacturers and shipping companies. Shipping and Logistics Providers Seek to Attract Millennials.

Why Shipping Lead Time Matters in a Tight Freight Market

Zipline Logistics

It can help secure scarce capacity and reduce costs associated with highly demanded freight services. What Is Shipping Lead Time? Lead time typically refers to the total time needed from purchase order origination to delivery to a customer. Better service.

Enhancing Inventory Visibility for the Electrical and Electronics Manufacturing Industry

RFgen

With mobile barcoding, companies can overcome challenges in distribution, manufacturing and compliancy. Companies in the electrical and electronics manufacturing industry need to replace unsustainable manual processes to stay competitive in today’s climate. Overview.