Supply Chain Matters

AUGUST 15, 2022

Supply Chain Matters updates readers on yet another turnabout in supply chain and customer service direction for a once high flyer in premium interactive fitness equipment and services. Bob Ferrari. © Copyright 2022, The Ferrari Consulting and Research Group and the Supply Chain Matters® blog. All rights reserved.

Inventory Reduction 52

Inventory Reduction Customer Service Price Reduction Cost Reduction Strategies 52

Enchange Supply Chain Consultancy

MAY 13, 2015

How do these decisions get through S&OP meetings? Do you know how this proliferation is likely to be affecting your customer service? When you have 16+ variants of the same shampoo pack size you can understand why picking errors occur, stocks become inaccurate leading to lower customer service levels.

Customer Service 100

Customer Service S&OP Price Reduction Waste Reduction 100

The Network Effect

JULY 17, 2015

Yet a new generation of cloud-based network platforms have emerged and risen to meet the task. A MDM strategy enabled with today’s cloud-based network platforms begins with the basic premise that healthy financials are driven and sustained by a healthy relationship with our customers.

Customer Service 100

Customer Service Cost Reduction Strategies Data Management Expense Reduction 100

Supply Chain Game Changer

NOVEMBER 18, 2018

Top of mind for customers is swift and consistent support–hence the rise of omnichannel customer service. Today’s customers no longer simply rely on calling customer support for assistance. Understand your customer’s most preferred channels. First, understand where your customer are.

Customer Service 58

Customer Service Omnichannel Supply Chain Design Software Waste Reduction 58

ToolsGroup

JULY 29, 2021

Market leadership depends more and more on operational excellence, and making smart tradeoffs that optimize cost and service levels to meet executive-level goals–and surpass customer expectations. Telecom companies must pivot to a service-driven approach. Watch Video: What Is Service-Driven Planning?

Supply Chain Planning Software 295

Supply Chain Planning Software Supply and Demand Supply Chain Design Software Modeling 295

Logistics Viewpoints

OCTOBER 30, 2023

Scenarios are run, and the low-cost network that best meets customer service objectives is selected. For this project, Solvoyo consultants built a network design model and ran more than 120 scenarios to refine the customer service and inventory mix strategy.

Vendor Strategies 230

Vendor Strategies Cost Reduction Strategies Modeling Inventory Reduction 230

Kinaxis

OCTOBER 2, 2014

As we countdown the days, I’m remembering our fascinating customer videos. Today I’d like to share the interview on ‘Meeting Customer Demand in a Complex Industry’ at Kinexions. Kennametal strives to meet customer demand for customized products, while also manufacturing to stock.

Demand Planning Software 177

Demand Planning Software Supply Chain Planning Software Inventory Management Software Supply and Demand 177

ToolsGroup

MARCH 30, 2022

Using ToolsGroup, the coffee brand keeps inventory levels of capsules and machines to a minimum and improves customer service by ensuring product availability within all sales channels. This is one of the most important benefits in helping us meet our customers’ expectations. Did You Know?

Supply Chain Planning Software 317

Supply Chain Planning Software Optimization Software Modeling Supply Chain Optimization 317

Logistics Viewpoints

OCTOBER 19, 2023

By the end of the year, I realized that the arrival window was merely being postponed automatically and repeatedly at the same cadence, so I called customer service. The distribution center (DC) hadn’t released the order, but customer service didn’t have access to the right systems to see exactly what was wrong.

Supply Chain Planning Software 225

Supply Chain Planning Software Supply Chain Design Software Supply Chain Software Supply Chain Planning 225

Talking Logistics

APRIL 21, 2022

Historically, supply chain professionals have focused their efforts on reducing costs and improving efficiency while meeting customer service expectations. Historically, supply chain professionals have focused their efforts on reducing costs and improving efficiency while meeting customer service expectations.

Video 130

Video Supply Chain Cost Reduction Strategies Logistics Network Optimization Software 130

IQMS

APRIL 10, 2020

Through proactive business continuity planning, real-time monitoring, and its DELMIAworks manufacturing ERP system, Eldon James is running production 24/7 to meet its medical industry customers’ increased demand in the wake of COVID-19. The post Running 24/7 to Meet Medical Industry Demands appeared first on IQMS Manufacturing Blog.

Demand Planning Software 59

Demand Planning Software Meeting Supply and Demand Supply Chain Planning Software 59

Loginext

APRIL 16, 2024

This technology reduces costs, enhances operational visibility, and improves customer service, setting new standards for logistics excellence. UPS harnesses advanced transportation management software to streamline operations and stay competitive in the global market.

Logistics Network Optimization Software 52

Logistics Network Optimization Software Optimization Software Supply Chain Software Transportation Management 52

Supply Chain Shaman

APRIL 16, 2024

The sad fact is that most planners spend six to seven hours a day in meetings and struggle to get timely information. The focus was driving efficiency improvements (reducing costs and improving customer service.) Maximize Customer Service Agile 6. Maximize Customer Service While Minimizing Waste Agile 7.

Supply Chain Planning Software 217

Supply Chain Planning Software Supply Chain Design Software How To Inventory Reduction 217

Demand Solutions

NOVEMBER 5, 2018

It increases the chances that you'll meet your customer service levels consistently. How can you make sure your most important customers always get the key items they need? How do you overcome the variability in your supply chain so that you can meet a targeted customer service level?

Forecasting 192

Forecasting Supply Chain Planning Software Supply Chain Planning Supply Chain Software 192

QAD

FEBRUARY 22, 2022

Here’s a look at how the role of customer service representative has changed over the years, and why traditional ERP no longer meets the changing needs of customers. Customer service reps are responsible for communicating with the customer, including processing orders and order changes.

Customer Service 86

Customer Service Manufacturing Inventory Management Software Analytics Software 86

The Logistics of Logistics

JANUARY 27, 2023

With her strong network and excellent industry reputation, it wasn’t long before Candor became one of the top transportation companies in the business – known for its hot shot ground, high touch, time sensitive shipments and white glove delivery services.

Supply Chain Network Software 247

Supply Chain Network Software Company Logistics Network Optimization Software Illinois 247

Supply Chain Movement

DECEMBER 14, 2015

“We are evolving towards a more customer centric supply chain”. Pierre Mille, VP Group Planning & Customer Service Excellence, Carlsberg Group. For Pierre Mille, VP Group Planning & Customer Service Excellence, this was an opportunity to unleash its untapped value. These two opposites have to meet.

Supply Chain Planning Software 60

Supply Chain Planning Software Groups Supply Chain Planning Customer Service 60

The Logistics of Logistics

MARCH 1, 2024

They craft custom teams, prioritizing skills and training to hit the ground running. Their streamlined hiring process ensures you meet the best candidates, while ongoing support empowers your team’s success.

Freight 177

Freight Buyer Training Price Mitigation Strategies Resource Reduction 177

Intelligent Audit

MAY 20, 2021

It also allows for better customer service by keeping expectations and realities more evenly balanced during shipping. Of course, it all depends on the ability of shippers to use data to identify which shipments can be delivered faster or slower based on mode, which can lower costs, improve profitability and boost customer experiences.

Meeting 52

Meeting Analytics Software Purchasing Skills Shipping 52

The Logistics of Logistics

JULY 21, 2023

About Gabe Pankonin Gabe Pankonin is the CEO of Rocket Shipping, a full-service logistics provider based in Fargo, North Dakota. Gabe and his team focus on working with ecommerce brands to help them scale their businesses without the need to hire additional customer service or logistics employees.

Logistics Network Optimization Software 194

Logistics Network Optimization Software North Dakota Agile and Lean Supply Chain Minnesota 194

Logistics Viewpoints

JULY 19, 2021

When a plan is created for one business function, like manufacturing for example, that plan effects things like customer service levels, profitability, cash flows, staffing and many other things. The goal is to produce an integrated plan that meets the strategic goals of the overall organization. The company’s financials?

Supply Chain Planning Software 264

Supply Chain Planning Software Scenario Planning Supply Chain Planning Negotiating Skills 264

GlobalTranz

APRIL 5, 2016

Business process improvement (26 percent), better customer service (23 percent), and supply chain visibility (17 percent) follow respectively. Twitter Facebook Google+ LinkedIn The post 3PL Logistics Companies Up Services to Continue to Meet the Needs of Shippers appeared first on Transportation Management Company | Cerasis.

Logistics Network Optimization Software 120

Logistics Network Optimization Software 3PL Negotiating Skills Purchasing Skills 120

GlobalTranz

OCTOBER 11, 2018

According to Randy Strang of Supply Chain 24/7, a survey of the most important parts of a shopping experience found customers’ expectations are more than meets the eye. What’s Wrong With Omnichannel Supply Chain Strategy and Customer Service? The importance of an omnichannel supply chain strategy cannot be overstated.

Inventory Reduction 186

Inventory Reduction Price Reduction Cost Reduction Strategies Supply Chain Strategy 186

GlobalTranz

APRIL 18, 2016

They want products delivered, installed, and checked for quality, which will generate a new type of shipping process that requires certified technicians to be part of the delivery and customer service experience.

Omnichannel 120

Omnichannel Modeling Demand Planning Software Logistics Network Optimization Software 120

Logility

JUNE 21, 2022

Preserving that sustainability and increasing profits depends on meeting market demand, which in turn demands increasing fulfillment rates to satisfy your customers. The path to customer satisfaction is transparent. The Logility® Digital Supply Chain Platform delivers what you need to meet and exceed your strategic goals.

Modeling 173

Modeling Supply Chain Planning Software Demand Planning Software Optimization Software 173

MercuryGate

MARCH 16, 2021

Many working parts come together to create the best shipping experience when it comes to customer service in logistics. For logistics and shipping managers, this focus on keeping customer wants and needs front and center can be very complex. However, […].

Customer Service 52

Customer Service Logistics Network Optimization Software Meeting Shipping 52

Logility

MAY 10, 2022

Most supply chain organizations have risen to the challenge of satisfying the basic demands of lower total landed costs while maintaining customer service levels, especially when margin pressure is high. are far too static, unreliable, and slow for today’s world. A Position of Growth Emerges from Smarter Inventory Movement.

Optimal Sourcing 173

Optimal Sourcing Optimization Software Inventory Reduction Supply Chain Planning Software 173

The Logistics of Logistics

APRIL 19, 2023

Red Stag Fulfillment’s online portal provides clients with real-time visibility and reporting, and the company’s dedicated account managers and support teams deliver exceptional customer service.

Logistics Network Optimization Software 219

Logistics Network Optimization Software Third Party Logistics Tennessee Inventory Management Software 219

Supply Chain Game Changer

AUGUST 21, 2022

Using a logistics-oriented strategy helps companies better understand their suppliers, improve customer service, and optimize shipping. In today’s market, logistics is essential to meet customer needs and remain competitive. It improves customer service.

Inventory Reduction 104

Inventory Reduction Price Reduction Cost Reduction Strategies Material Savings 104

Supply Chain Shaman

OCTOBER 2, 2020

Many of my clients talk about a customer-centric supply chain but rely on useless metrics from an annual survey or a net promoter score. In this article, I want to emphasize that a customer-centric supply chain meets and exceeds the customer’s needs day-by-day based on a well-defined relationship against a brand promise.

Customer Service 275

Customer Service Supply Chain Design Software Supply Chain Planning Software Supply Chain Design 275

SCMDOJO

MARCH 19, 2024

In essence, a structured supply chain department as described in the blog can help you deliver the right supply chain strategy and goals which helps cost reduction, improve customer service, on-time delivery, and better working capital. Coordinate with various departments to meet production and delivery targets.

Optimal Sourcing 79

Optimal Sourcing Supply Chain Planning Software Negotiating Skills Material Savings 79

CH Robinson Transportfolio

JULY 8, 2021

Customers now expect reliability, speed, and convenience in their small parcel delivery experience and a company’s ability to meet those expectations can even be a source of differentiation. This also helps customer service representatives answer questions when customers call in.

Cost Reduction Strategies 44

Cost Reduction Strategies Sourcing Strategies Meeting Freight 44

Logility

JANUARY 12, 2024

This increased precision in forecasting leads to more reliable and actionable planning, enabling businesses to anticipate and meet market demands effectively. By prioritizing based on economic impact, businesses can lower costs and optimize their inventory to meet both operational and financial objectives.

Inventory Reduction 246

Inventory Reduction Waste Reduction Resource Reduction Cost Reduction Strategies 246

The Logistics of Logistics

AUGUST 23, 2023

From warehousing and distribution to transportation and fulfillment, Wagner Logistics offers a seamless and integrated solution that meets the unique needs of each client. Wagner Logistics has a proven track record of success and a dedication to exceptional customer service.

Warehousing 204

Warehousing Negotiating Skills Kansas City Real Estate 204

Logility

APRIL 17, 2023

3 Areas of Supply Chain Technology Investment in Manufacturing Investing in technology is crucial for manufacturers to stay competitive and meet the market’s ever-changing demands. Failure to adopt the right technologies puts your job at risk and could lead to a disastrous outcome for your organization.

Manufacturing Procurement 130

Manufacturing Procurement Supply Chain Planning Software Optimal Sourcing Supply Chain Software 130

The Logistics of Logistics

MAY 8, 2023

They have a skilled team that can handle kitting, light assembly, and Amazon Prep services as well. Overall, Square1’s focus on customer service, combined with their technological capabilities, make them a valuable partner for businesses looking for reliable and efficient 3PL services.

3PL 215

3PL Missouri Logistics Network Optimization Software Warehousing 215

ToolsGroup

OCTOBER 3, 2023

Learn more about how probabilistic forecasting helps distributors determine the optimal inventory levels to meet customer service and business goals HERE.

ToolsGroup 156

ToolsGroup Inventory Reduction Resource Reduction Supply Chain Strategy 156