A Tipping Point?

Supply Chain Shaman

The merged company will be the third largest food and beverage company in North America and the fifth in the world. The goal is to drive organic growth in North American and global expansion by combining Kraft’s brands with Heinz’s international platform.

ScottsMiracle-Gro Improves Distribution System in Sustainability and Customer Service

Supply Chain Network

to service the Company’s home center retail customers in northeastern U.S. By installing a warehouse in this region, the Company expects to improve its environmental footprint by reducing the number of miles traveled within its distribution network while also reducing costs and improving its customer service levels. The warehouse is part of ScottsMiracle-Gro’s high-service distribution model that the Company began implementing across the U.S. A new 100,000-sq.

Writing: Working on My Book

Supply Chain Shaman

. “When I ask my team about customer service, I get high-five reviews. When I meet with my customers, I get thumbs-down feedback. I find the measurement of customer service to be one of the most difficult.” We touched on Customer Satisfaction already.

RELEX Solutions Names Ron Fleischer Senior Vice President of Operations, North America

RELEX Solutions

RELEX Solutions, provider of unified retail planning solutions, announced today that Ron Fleischer will join the company as Senior Vice President of North American Operations. Ron brings a unique combination of experiences, having worked in both the retail and professional services industries.

10 Awards Since January: C.H. Robinson is Proud to Accelerate Your Advantage


Robinson received several awards from our customers. From Supply Chain Excellence to Customer Service Team awards, C.H. Learn more about our recent customer awards: Becton, Dickinson and Company. Brose North America. Customer Service Team of the Year.

Celadon Trucking Implements Load Analyzer and Improves Service and Profitability

Logistics Viewpoints

Lauren Howard, Vice President of Customer Service at Celadon Trucking Services, spoke at Manhattan Associates’ Momentum conference in May. Celadon Trucking is one of the 20 largest truckload carriers in North America.

Tackling Item Complexity

Supply Chain Shaman

Stuck, the company struggled with customer service levels and high inventory write-offs. World Kitchen’s supply chain– with significant manufacturing and distribution operations throughout North America and Asia– was complex. Personalization.

Top Supply Chain and Logistics Automation Trends to Watch for in 2019


According to see CCJ Digital.com , trucks North America has expanded the availability of the Detroit connect analytics to new truck models, which will allow more shippers to leverage information gained through IoT-enabled sensors and logs.

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Agility Does Not Grow on Trees: Start Building Today

Supply Chain Shaman

The definition is one that can deliver the same cost, quality and level of customer service with the increase in demand and supply volatility. Agility Importance: North America and Europe. Companies want to be agile.

Building the Network of Networks

Supply Chain Shaman

There is an active group in Europe and North America. 90% of companies are unable to drive improvement at the intersection of inventory management, operating margin and customer service.). The company could not recover and restore customer service.

This Week in Logistics News (December 3-7, 2018)

Talking Logistics

Walgreens and FedEx launching next-day prescription delivery service (USA Today). We partnered with GateHouse Logistics earlier this year because they offer the largest European capacity provider network, share our commitment to high-fidelity data and have a ‘customer first’ mentality.

This Week in Logistics News (October 15-19, 2018)

Talking Logistics

Passport, a customer service company focused on shipping, has raised $3 million in seed funding (TechCrunch). BluJay Acquires Italian Customs Solution Provider, ERA System. Ryder Expands Last-Mile Delivery Network in 11 North American Markets.

How a digital transformation can maximize the value of your meat supply chain


Beef, poultry and pork producers from Europe and North America all share a similar challenge: how to get the most value out of an animal. With the right system, producers can quickly respond to changing market conditions and customer orders, and even unpredictable consumer preferences.

Design, Operating and Situational Inventory Trade-Offs


North America, Europe, …). Operational inventory is discretionary inventory associated with additional cycle stock and safety stock that is employed to maintain service levels. In this segment, customer service comes not from the forecast, but from inventory.

The Long Tail of the Supply Chain: Part 2 - Pareto is Dead


Pat Smith, Vice President of ToolsGroup North America, then illustrated the growth of the long tail and drove home how to combat the challenges posed by it. They’re delivering service, but at high cost, erosion of margin, and lost market penetration,” he says.

Has Driverless Supply Chain Planning Already Arrived?


Singapore has a fleet of self-driving taxis that will go into service by the end of the year. In addition, Lennox is starting to redefine their customer service around autonomous operations and new business models.

Takeover and Tuck-In Acquisitions Underway Involving Global Ocean Container Shipping Lines

Supply Chain Matters

Two announced acquisitions this week involving global ocean container shipping lines add further evidence of moving forward with strategies to integrate added transportation and logistics services beyond just port to port. in an effort to broaden land-based logistics services.

Managing Warehouse Management Systems (WMS) For Future Growth


A recent survey completed by IQMS of 151 North American manufacturers found that the fastest growing manufacturers can orchestrate analytics, Business Intelligence (BI), mobile and real-time monitoring to grow 10% faster than their peers.

What’s Driving the Increase in Transportation Management Technology Spend?

Talking Logistics

The driver shortage and the hours-of-service regulations impacts are widely known, and there doesn’t appear to be a short-term fix. There are numerous examples of how companies are using delivery to capture new customers and even drive incremental revenue.

L’Oreal: A Beautiful Supply Chain

Supply Chain Shaman

His experience spans the entire value chain from supplier relations through industrial planning, distribution to customer service and collaboration. We have customers. We win when we work together to focus on customer service.

Supply Chain Innovation: How to Build an Award-Winning Supply Chain


Last month, Lennox Residential was runner-up in the 2015 Council of Supply Chain Management Professionals (CSCMP) Supply Chain Innovation competition, arguably the top supply chain award in North America. They improved service levels by about 20%. Source: Supply Chain Digest.

MonarchFx Announces ToyHouse LLC as its Newest Seller Client

Supply Chain Network

MonarchFx, a nationwide alliance of best-in-class providers focused on delivering integration, cost efficiency, and high service fulfillment solutions for brands and retailers through distributed logistics, announces our newest client, ToyHouse LLC. RALEIGH, N.C. PRWEB) November 19, 2018.

Why Financial Reengineering Does Not Equal Supply Chain Improvement

Supply Chain Shaman

The concept of the Effective Frontier is that best in class companies align functional metrics to balance growth, cost, inventory and Return on Invested Capital (ROIC) performance while balancing customer service metrics.

My Take: The Role of Anaplan in Defining the Art of the Possible in Supply Chain Planning

Supply Chain Shaman

The research, the share groups, the training and the event services of Supply Chain Insights are all focused at helping business leaders understand the “Art of the Possible.” There are two groups: one in North America and one in Europe.

The 11 Most Popular Blog Posts on Business in 2014


Efficient Consumer Response (ECR): Adding Customer Value to the Supply Chain using Collaboration : Efficient Consumer Response is a strategic concept created by the processed food distribution industry in the U.S. If you create jobs, why not stand out for what matters most to your customers?

This Week in Logistics News (May 28 – June 1, 2018)

Talking Logistics

Walmart launches order-by-text service to challenge Amazon Prime (Reuters). XPO Logistics Plans to Invest Up to $90 Million in Road Fleet in North America. It’s a same-day delivery service where customers can place orders using text messages (either typed or voiced).

Which Metrics Matter? Interview with Philippe Lambotte

Supply Chain Shaman

In the middle of the triangle is customer service symbolizing the major customer-centric outcome required to balance the three metrics. I think of it as delivering on customer success. I see it as “What do customers think about you?”

Tactical Trade Promotion: The Fourth Dimension

Supply Chain Insights

1% of the entire population of North America uses Facebook. YouTube on mobile alone reaches more 18 – 39-year-olds than any cable network in America ; and, 80% of the time spent on social media platforms is done on mobile phones. One of the overlooked areas is service.

Keith B. Carter on The Path to Actionable Intelligence


Keith is a global supply chain operations leader with over 16 years of extensive global experience in the Cosmetics-Beauty, Government, and Financial Services industries. In America, for instance, anyone who went to engineering school in the 80s and 90s was doing modeling on a computer.

Closing the Gap Between Supply Chain and Business Strategies

Creating Supply Chain Excellence

For example, respondents from North America say that their supply chains are of greater value to their companies than do respondents from the rest of the world. True or false: Supply chain is an enabler of an entire organization’s success. How would you answer?

How to Capture Full Divestiture Value with a 3PL

Talking Logistics

A 3PL provider offers customers with outsourced, or “third party,” logistics services for part or all of their supply chain management functions. While each of the aforementioned benefits is a critical component of the value that a 3PL provides, the most important element is a 3PL’s keen awareness of the service requirements needed across the supply chain. Step 2: Leverage a Transitional Service Agreement Wisely. Step 3: Develop a Customer-Centric Supply Chain Model.

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Why Truckload Lead Times Matter and How to Improve Them


This represents every operating truck in North America: Yet not every truck is available every single day of the year. It might be manufacturing , sales, or even customer service that cuts into your truckload lead times.

New Industrial Distribution Report Features Expert Interview with Jim Tompkins

Creating Supply Chain Excellence

RALEIGH, NC – A new report by financial services firm William Blair & Company features insights and expert predictions from Jim Tompkins, CEO of Tompkins International, on the evolving state of the industrial distribution industry. Customer service.

Amazon's Whole Foods Takeover: One Year Later


Since 1980 the company has grown from 19 employees in its small Austin location to almost 500 sites across North America and the UK. Amazon once disrupted the ecommerce industry by completely altering consumer expectations in terms of speed and customer service.

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This Week in Logistics News (September 14-18, 2015)

Talking Logistics

FedEx to Increase Shipping Rates for Express, Ground and Freight Services. M33 Integrated exemplifies the convergence taking place in the industry — namely the convergence of technology, managed services, and consulting.