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Podcast: Rob O’Byrne on Digital Transformation, Sustainability, and Diversification in Sourcing

Requis

Sourcing has probably been the biggest thing over the last decade or two, coupled with that reduction in local manufacturing of course. Sourcing is now predominantly overseas: China is one of the big sourcing countries of course, along with India, Pakistan and Bangladesh, Vietnam and Thailand.

[INFOGRAPHIC] Procurement Trends: Carving a Bigger Role in Supply Chain & Manufacturing

Cerasis

As time passed, procurement gradually gained a larger role in the scope of manufacturing and order fulfillment. By the mid-1950s , procurement had become a commonplace aspect of minor business, and procurement was almost comparable to secretarial work. However, modern technologies are dramatically changing procurement trends and how procurement professionals operate and their role in the company. As a result, procurement seemed to have a technical speed limit.

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It’s Time to Welcome The Supply Chain CEO!

Supply Chain Game Changer

Argentus is a boutique recruitment firm focused on Supply Chain and Procurement. Over the past few decades, companies have realized that the way they bring products to market – from sourcing parts and services, to manufacturing, to shipping, to distribution – isn’t just a practical necessity, but an avenue for competitive advantage. Companies like Amazon are able to achieve major growth through a relentless focus on customer service. Subscribe Here!

Why We Bought Freightquote

CH Robinson Transportfolio

Ecommerce is going to be a bigger part of future supply chain services. Our recent acquisition of Freightquote brings us a talented team of logistics professionals who understand truckload, less than truckload, and intermodal services. It also provides a leading ecommerce site we can integrate into our existing technology infrastructure to better serve all of our customers. Most do not have the deep infrastructure to source transportation services in a multitude of lanes.

Top 5 Trends to Know to Compete with Amazon’s Supply Chain

Cerasis

Meanwhile, Lowe’s has created the LoweBot , which boosts customer service, explains Dan Gilmore of Supply Chain Digest. More companies are turning to robotics to find new ways to bridge the divide between a dwindling number of customer service representatives, including store associates, and maintaining around-the-clock operations. Technology Will Reshape Procurement Practices. At Walmart, customers can even pick up orders without ever getting off the car now.

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Supply Chain Quality: A Driver for Digital Transformation

Talking Logistics

Finished products have high ratios (average 50%) of sourced or procured product content. Ensuring receipt of Certificate of Analysis (CoA) and other regulatory compliance documentation has made digitization a requirement for customer service, audit management, and compliance. Streamlining communication among suppliers, customers, and manufacturing sites creates an enterprise-wide quality and compliance solution that minimizes costly product quality issues.

Visibility: If Only I Could See

Supply Chain Shaman

These sources while functional are difficult to connect. Most deployments focus on functional excellence–manufacturing, transportation, customer service or procurement. ” Focus on the helping other see the relative importance of elements like shipping status, trading relationship (customer or supplier importance) or information on the product. There are no solutions that connect source, make and deliver in many-to-many architectures.

It’s time to welcome the supply chain CEO

Kinaxis

Over the past few decades, companies have realized that the way they bring products to market – from sourcing parts and services, to manufacturing, to shipping, to distribution – isn’t just a practical necessity, but an avenue for competitive advantage. Companies like Amazon are able to achieve major growth through a relentless focus on customer service. Whereas different Supply Chain functions used to be siloed (planning, operations, procurement, etc.),

2020 Requires Big Wings and Feet

Supply Chain Shaman

I find senior executives love to throw around superlatives like customer-centric, agile, efficient and responsive but lack the understanding of how the words translate to supply chain strategy in the real world. The number one question that I am asked today by manufacturers across all industries is “How can I improve customer service?” Nine times out of ten improving customer service requires different management of the budget cycle and a rethinking of financial planning.

3 Core Metrics & 10 Soft Metrics for Measuring Supply Chain Performance

Cerasis

Inventory measurement is critical and it is money after all in that it took a capital expense to procure. The goal is to keep inventory levels at a minimum to meet customer needs. Promise time, lead time, cycle time, transit time, delivery time, unloading time, processing time, queue time, quality assurance time, processing time, turnaround time, receiving time, and shipping time to the customer, (and I bet you could think of more "times" to measure!).

Logistics Cost Reduction: 6 Focuses to Create More Profit

Cerasis

This can be costly in man hours, customer service (goods needed cannot be processed), accidents (safety): unloading a container and the forklift dies: the pallet slips off the forklift tines which can injure employees. Product slotting , or having top demand SKUs near shipping, will reduce the cost of picking and put away. Focus on the Customer. Keeping the per order cost of logistics support low requires keeping customers happy (so companies retain them as customers).

Will Your Supply Chain Sink or Swim in this Digital Age?

OneSCM

Economic instability, an increase in competition and the globalization of sourcing partners have compelled manufacturers to seriously consider the viability of – or lack of – existing operational technologies and ultimately embrace a slew of new digital technologies that provide direct visibility into every aspect of their supply chain. Five Reasons Why You and Your Suppliers Need a Single Source of Data Truth. Technology research firm Gartner, Inc.

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How Supply Chain Can Make or Break a High Growth Company!

Supply Chain Game Changer

Procurement – the effective purchasing of raw materials, back-office goods and professional services – as well as Logistics – the orchestration of the movement of those goods – might not seem to be as important as sales, marketing, R&D or finance at first blush. In fact, we recently brought on a new Cannabis client who’s scaling up a strategic sourcing operation in all of their Procurement, so that all their spend is captured and accounted for as they grow, rather than after.

The Data Behind Amazon’s Logistics and Fulfillment Play

Freightos

In his 2017 annual shareholder letter , Bezos lauded “divinely discontent” customers as innovation drivers. This is how he described their impact (emphasis added): “It may be because customers have such easy access to more information than ever before – in only a few seconds and with a couple taps on their phones, customers can read reviews, compare prices from multiple retailers, see whether something is in stock, find out how fast it will ship or be available for pick-up, and more.

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How Order Management System (OMS) Software Aids Retailers

Veridian Solutions

Additional benefits include improved inventory management , better order accuracy, and real-time order status reports to improve customer service. Furthermore, a robust system enables returns management, accepts orders regardless of source, routes products based on inventory and destination, and generates actionable data. Shipping rate brokerage. Procurement efficiency.

SanDisk’s Story of Customer Segmentation Strategies Using Inventory Postponement

Supply Chain Shaman

Source: Dictionary.com. One of these concepts that I hear a lot; but see few tangible examples, is the idea of “customer-segmented supply chain.” The discussion of customer-segmented supply chains happens often. When I hear companies discussing the implementation of a customer segmentation strategy, I ask a series of questions: Who is your customer? What are you trying to accomplish through the execution of a customer segmentation strategy?

26 supply chain pros reveal the single most effective way to create a winning supply chain strategy

6 River Systems

Trey Howard Trey Howard is the President of Operations at Specialty Fuel Services. “We had been struggling through embarrassing failures in our supply chain strategy, as typified essentially in struggling customer service…” Sales of our products were rapidly deteriorating and we were losing our loyal customers in droves. Getting referrals was becoming more out of reach as we couldn’t even acquire or retain customers lest to get referrals.

Cross Functional Planning as a Way of (Business) Life

Supply Chain Nation

Today’s complex, global, customer-driven world requires all companies to be agile and responsive to constantly changing customer demand, competition, disruptions and geopolitical events. Are those designing your launch vehicle (network design, factory planning) communicating directly with flight planners (transportation planning) on projected transportation time and cost impacts of various network layout and materials sourcing options?

8 Reasons Why Your Business’ Success Depends Upon Your Supply Chain

Logistics Bureau

Such an approach results in unnecessary cost, a lack of resilience, and unwanted challenges in meeting customer service requirements – yet sadly, it’s still the approach most commonly taken. . You may well find opportunities for savings and service improvements, perhaps enough to substantially improve the chances of business success. . Supply Chain Service Performance. Delays in response to customer service requests. Procurement costs.

Why Financial Reengineering Does Not Equal Supply Chain Improvement

Supply Chain Shaman

Financial reengineering focuses on the optimization of short-term results that are usually based on a functional analysis of source, make, or deliver. Few consultants understand the interrelationships between source, make and deliver. The concept of the Effective Frontier is that best in class companies align functional metrics to balance growth, cost, inventory and Return on Invested Capital (ROIC) performance while balancing customer service metrics.

24 supply chain experts & business leaders reveal the #1 challenge of supply chain management (and how to solve it)

6 River Systems

“They have multi-sourced key commodities or strategic components to reduce their reliance on any one supplier, and they had considered inventory strategy to buffer against supply chain disruption.” There actually needs to be a good amount of due diligence, especially for those who will be key to your final delivery of your product or service. Also, globalization presents another hydra-headed challenge for your procurement network.

Online Grocery Sales Continue to Grow

Enterra Insights

There’s been increased use of mobile phones and smartphones, interfaces for websites and mobile apps have improved, and there’s been a notable expansion of crowd-sourced business models to shopping and delivery.”[1] … The spike is due to the increase in online grocery shopping options and consumers becoming more open to trying the services.”[2] That’s good news for grocers, who then avoid the cost of shipping.”

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Scheduling 'Order Release Process' Intelligently - Infosys Blogs

Infosys Supply Chain Management

Communication Services. Financial Services. Services. Services. Business Services. Sustainability Services. Technology Services. Engineering Services Enterprise Mobility. Outsourcing Services. Customer Service. Sourcing & Procurement. Customer Service. Sourcing & Procurement. AssistEdge – Customer Service Experience. Procurement Blog. About Us.

Experts Discuss How to Streamline Global Supply Chain

Supply Chain Opz

Whether you''re a manufacturing company in China, a sourcing agent in London or a world''s leading company in Silicon Valley, we''re all in a global supply chain networks. To coordinate, contracts can be made with direct links in the supply chain, but how can organizations coordinate with the suppliers’ suppliers or the customerscustomers? In the process, they reduce cycle times, and speed up customer responsiveness; and they reduce waste throughout their operations.

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What Makes a Mature Planning Organization? (Part 2)

Supply Chain Shaman

It combines decisions across sell, deliver, make and source processes to drive value based outcomes. More advanced supply chain leaders model the role of complexity (product and customer), the impact of risk, and opportunity of innovation as well as product shipping and manufacturing locations, and inventory policies. As a result, they are championing the collection and use of channel data, and the building of outside-in processes based on customer consumption.

Logistics Center of Excellence: Delivering Value to Organizations

Talking Logistics

After all, you can’t source, make, move, store, deliver, measure or improve what you can’t see. Very often it comes from a logistics services provider, one equipped with end-to-end solutions designed to meet your needs while you concentrate your time, energy and investment in your core business. A key service provider should also be able to identify the root cause or reason for slowdowns or stoppages in shipment. Source: GEODIS.

Empowered Consumers Require Omnichannel Strategies

Enterra Insights

Steve Osburn ( @skosbu ), Managing Director at Kurt Salmon — a part of Accenture Strategy specializing in Supply Chain, observes, “E-commerce customers in the U.S. consumers expect orders, with free shipping, to arrive within three days. Most of us still trusted brick-and-mortar stores, we didn’t have price comparison services, and we were at the mercy of large corporations for discounts.”[2] Understand your business and customer strategy.

5 Strategies for Retailers to Combat the Coronavirus Impact

Vinculum

And, today’s tech-savvy generation of customers are well aware of this, thanks to the wealth of digital knowledge. Though most customers are already aware of the lack of supplies and delivery delays, retailers must be prompt in communicating the same to the customers. Well, it might be, but it will work effectively in keeping the existing customer base engaged and still loyal to the retail brand. Stay on the top of the mind of customers with new ideas.

Cross Functional Planning as a Way of (Business) Life

Supply Chain Nation

Today’s complex, global, customer-driven world requires all companies to be agile and responsive to constantly changing customer demand, competition, disruptions and geopolitical events. Are those designing your launch vehicle (network design, factory planning) communicating directly with flight planners (transportation planning) on projected transportation time and cost impacts of various network layout and materials sourcing options?

Cross Functional Planning as a Way of (Business) Life

Supply Chain Nation

Today’s complex, global, customer-driven world requires all companies to be agile and responsive to constantly changing customer demand, competition, disruptions and geopolitical events. Are those designing your launch vehicle (network design, factory planning) communicating directly with flight planners (transportation planning) on projected transportation time and cost impacts of various network layout and materials sourcing options?

Why Do Transportation Budgets Fail?

CH Robinson Transportfolio

It’s a thorny topic, even for transportation professionals trying to trace an increase back to its source. Some increased costs could be traced to the launch of a new product, and some to the characteristics of a product that were markedly different than expected, making it more expensive to ship. Jim Stevens, one of the panelists and director of Customer Logistics at Continental Mills, related one story. This gift, due to its size and weight, was costly to ship.

Like A Green Lump of Clay….

Supply Chain Shaman

For the purpose of this discussion, I define agility as the design of the supply chain to deliver the same cost, quality and customer service given a level of both market volatility and process variability. In the supply chain, variability and volatility come from many sources. The best way to start the design of an agile supply chain is to look at the sources of variability and market volatility that your supply chain encountered in the prior year.

Get Your Manufacturing Processes in Gear for the Holidays

Oracle SCM

Subcontracting parts of your manufacturing operations can help you build flexibility into your supply chain and focus on your core competencies, such as brand building, product innovation or customer service. Outsourcing production or procurement of certain components. Drop-shipping components to a manufacturing partner’s facility for production.

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36 innovative companies re-inventing and rethinking supply chain and logistics

6 River Systems

Advance Auto Parts @AdvanceAuto The auto parts industry is driven by speed, as independent garages can’t afford to wait for parts they need to repair their customers’ vehicles. In higher-traffic markets, Advance Auto Parts has “hub” stores that keep more inventory in-stock to give customers what they need when they need it. The new facility will allow the company to offer two-day shipping to most (about 90%) of the U.S. PST will ship the same day.

Supply Chain Costs: A Definitive Guide for Manufacturers

ThroughPut

Supply chain costs are defined as costs that constitute a considerable percentage of the total sales price of a product or service. The total cost of ownership is defined as the combination of the purchase or acquisition price of a good or service. To this, they add the additional costs incurred before or after the product or service delivery. Procurement costs. What is Supply chain costs?