BlueYonder

APRIL 18, 2024

The shift to omni-channel selling has created many challenges for retailers across their order management and fulfillment operations. How are retailers addressing these challenges? To answer that question, Blue Yonder recently commissioned Gatepoint Research to conduct a survey 1 of senior retail decision-makers.

Supply Chain Planning Software 80

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BlueYonder

JANUARY 23, 2024

For retailers, while an extra day of sales is never a bad thing, it does throw up a few unique challenges. Additional Considerations: Customer service: Train customer service representatives to handle any inquiries or confusion related to Leap Day schedules, promotions, or deliveries. Leap Day, Feb.

Retail 106

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BlueYonder

MARCH 11, 2024

In our exploration of end-to-end retail integration, we’ve laid out a sensible grocery retail roadmap for getting there, what it looks like in other verticals when done right, and errors to avoid when making the transition. And not just any kind. The one element missing here is, of course, the human touch at the center of it all.

Supply Chain Planning Software 79

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ThroughPut

MARCH 27, 2024

The Evolution of Retail Supply Chain & Logistics: A Pre-AI Overview In the pre-AI era, the retail sector was markedly different, especially since the traditional supply chain and logistics models were largely driven by manual labor. How is AI Revolutionizing Retail Supply Chains?

Case Study 52

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ToolsGroup

FEBRUARY 7, 2022

The wonderful world of retail. The Retail Trends Shaping How We Shop in 2022. The Retail Trends Shaping How We Shop in 2022. From a digitally-transformed shopping experience to global supply chain disruptions and a pandemic that refuses to quit, there’s one thing retailers can count on: People are always going to shop.

Supply Chain Planning Software 177

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GlobalTranz

SEPTEMBER 12, 2018

The retail apocalypse has received plenty of attention over the past three years. Brick-and-mortar stores that understand the invaluable role of e-commerce in relation to omnichannel supply chain success can help retailers avoid the retail apocalypse. GET YOUR COPY HERE. Download White Paper.

Resource Reduction 182

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Supply Chain Matters

DECEMBER 8, 2023

This week’s business and technology media news cycle featured an extremely noteworthy milestone, one that indicates that Alibaba has unexpectedly been dethroned as China ’s most valuable online retailer. The noted new holder of this title is PDD Holdings , operators of the Temu and Pinduoduo online retail platforms.

Retail 59

Retail Supply Chain Planning Software Logistics Network Optimization Software Supply Chain Network Software 59

Supply Chain Matters

AUGUST 15, 2022

Supply Chain Matters updates readers on yet another turnabout in supply chain and customer service direction for a once high flyer in premium interactive fitness equipment and services. Further announced was an assessment of owned retail operations in the U.S. over the coming months. Bob Ferrari. All rights reserved.

Inventory Reduction 52

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Zipline Logistics

MARCH 10, 2020

Customer service in logistics is an often-overlooked aspect of a provider’s capabilities. . But, in today’s competitive landscape, the importance of customer service in logistics should not be undervalued. . Why is customer service in logistics critical? . What is Customer Service in Logistics?

Logistics Network Optimization Software 60

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Unleashed

FEBRUARY 29, 2024

Retail software is a range of technological solutions that can help retailers improve customer satisfaction, profitability, efficiency, and productivity by streamlining manual tasks. Retail software automates critical business processes in a way that traditional systems cannot. What is retail software?

Prescriptive Analytics Software 52

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DELMIA Quintiq

SEPTEMBER 25, 2018

Customer behavior is changing rapidly. Experts say that every second physical retailer is expected to shut down within the next 15 years. Customers can now shop online from the comfort of their sofa, quickly compare prices via the Internet and receive packages right at the doorstep. Thus, they are always a step ahead.

Optimal Sourcing 149

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Cathy Roberson

MAY 10, 2022

While there has been some easement, retailers are taking control of parts of their supply chains to control costs and strengthen networks. Meanwhile, Sherwin Williams uses their fleet as a supplement and maintains strong customer service. "We

Retail 109

Retail Material Savings Network Optimization Modeling 109

Enterra Insights

MARCH 25, 2021

The light shining in many a retailer’s eye is a reflection of hope that the pandemic is beginning to wind down. Despite growing optimism about the end of the pandemic, retail correspondent Lauren Thomas ( @laurenthomas ) reports, “Coresight Research predicts as many as 10,000 stores could close in the U.S.

Retail 130

Retail Procurement Solutions Supply Chain Planning Software Supply Chain Design Software 130

ToolsGroup

JUNE 10, 2022

Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention. There are lots of reasons for retailers to love loyalty programs. They increase customer spend, lifetime value, and profitability.

Customer Service 295

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Enchange Supply Chain Consultancy

MAY 13, 2015

Do you know how this proliferation is likely to be affecting your customer service? When you have 16+ variants of the same shampoo pack size you can understand why picking errors occur, stocks become inaccurate leading to lower customer service levels. Transport to Distributor or Retailer. Cost per SKU.

Customer Service 100

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Convey

JUNE 10, 2020

The post Leverage Customer Service Automation Without Losing The Human Touch appeared first on Convey. With Amazon offering low prices, convenience, and fast shipping for free, other eCommerce brands […].

Customer Service 52

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The Network Effect

MARCH 9, 2017

The post How a “Disruptor” is Using Supply Chain Innovation to Deliver Exceptional Customer Service appeared first on The Network Effect. One innovative company is taking on the big four wireless carriers and other players in the consumer wireless market.

Customer Service 100

Customer Service Innovation Supply Chain Software Supply Chain 100

Logistics Viewpoints

MARCH 7, 2024

In late 2023, we conducted a survey of 1,000 supply chain and logistics decision-makers across North America and Europe across three sectors: manufacturing, distribution and retail; carriers; and logistics services providers. Workforce shortages are severe and they are taking a toll on customer service.

Logistics Network Optimization Software 237

Logistics Network Optimization Software Gartner Supply Chain Planning Software Supply Chain Strategy 237

Cognira

OCTOBER 18, 2023

Navigating the Grocery Retail Profitability Storm How digital innovations transform the landscape amid industry challenges October 18, 2023 Promotions Home The grocery retail industry is at a crossroads, brought to the forefront by enlightening discussions during the Groceryshop 2023 sessions.

Price Reduction 52

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Enterra Insights

DECEMBER 20, 2018

Retail transactions are some of the oldest human activities. The next arena of exploration for the retail sector is artificial intelligence (AI). Will AI transform retail? For the most part, retail executives have gone beyond the hype and are now looking for real benefits from AI projects. ”[2]. .”[1]

Analytics Software 113

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Convey

MAY 29, 2020

Avoiding High Volume eCommerce Customer Service Calls appeared first on Convey. Last mile logistics aren’t notorious for being easy. As eCommerce sales rise and the […]. The post What’s WISMO?

Customer Service 52

Customer Service Logistics Network Optimization Software Logistics Retail 52

Supply Chain Game Changer

NOVEMBER 18, 2018

Top of mind for customers is swift and consistent support–hence the rise of omnichannel customer service. Today’s customers no longer simply rely on calling customer support for assistance. Understand your customer’s most preferred channels. First, understand where your customer are.

Customer Service 58

Customer Service Omnichannel Supply Chain Design Software Waste Reduction 58

Enterra Insights

JANUARY 14, 2019

I’m certain a lot retail executives wish they had the power to stare into a crystal ball and see the future. Such a gift would have spared many of their companies from the consequences of the retail apocalypse. ”[1] If Pitassi is correct, the big question is: What does it mean to be “fit” in the retail sector?

Trends 100

Trends Retail Predictive Analytics Software Supply Chain Software 100

BlueYonder

JUNE 5, 2023

This blog was co-written by Wayne Snyder, VP, Retail Industry Strategy, and Nina Seth, Product Marketing Director. Customers will abandon a retailer after a few bad experiences. There isn’t a lot of forgiveness in the retail sector. And I’d argue that competition is now organizations outside retail too.

Retail 55

Retail Inventory Reduction Price Reduction Cost Reduction Strategies 55

The Network Effect

FEBRUARY 19, 2019

How one of the largest retailers in Africa is using innovative technology to improve customer service while lowering supply chain. The post How a Leading Retailer is Using a Control Tower to Manage their Supply Chain appeared first on The Network Effect.

Supply Chain Software 103

Supply Chain Software Retail Africa Supply Chain 103

ThroughPut

JANUARY 17, 2022

Farm Fresh Demand Sensing Strategies for the Smart Food Retailer. retailers have reported poor demand forecasting accuracy. The food retail industry has witnessed a massive upheaval. Three Strategic Areas of Real Impact For the Food Retailer. Three Strategic Areas of Real Impact For the Food Retailer.

Supply and Demand 98

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Enterra Insights

FEBRUARY 19, 2019

By now, most people are aware of the spate of retailer bankruptcies and store closures referred to in the press as the Retail Apocalypse. “For years now,” writes Ryan Lester, Director of Customer Engagement Technologies at LogMeIn, “traditional retail stores have been under attack. ”[5].

Retail 100

Retail Supply Chain Planning Software Supply Chain Design Software Inventory Management Software 100

BlueYonder

JUNE 20, 2022

With incredible pressure on companies – especially retailers – to offer same-day delivery, how can this last mile be optimized at scale for both cost and service? Bringg recently released the results of its third annual Bringg Barometer , a market analysis based on the results of a survey of more than 500 retail executives worldwide.

Retail 78

Retail Logistics Network Optimization Software Modeling Optimization Software 78

ToolsGroup

MARCH 30, 2022

Using ToolsGroup, the coffee brand keeps inventory levels of capsules and machines to a minimum and improves customer service by ensuring product availability within all sales channels. ToolsGroup has allowed us to significantly increase end-to-end control of the replenishment process of our retail network.

Supply Chain Planning Software 317

Supply Chain Planning Software Optimization Software Modeling Supply Chain Optimization 317

Amware Logistics and Fulfillment

MAY 18, 2023

A big concern of e-retail brands that outsource fulfillment is losing control. An on-site customer service model addresses that concern by having the brand’s day-to-day contact located in the warehouse where your inventory is stored. But for economic reasons, many 3PLs favor a centralized or remote customer service model.

Customer Service 115

Customer Service Warehousing Retail Inventory 115

ShipBob

FEBRUARY 3, 2023

As a retailer, so much of your time and energy goes into managing your inventory , streamlining your logistics, building partnerships, and curating the customer experience. To find out, you’ll need to track Key performance Indicators, or KPIs, for your retail business. What is a retail KPI?

Procurement Analytics 52

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Enterra Insights

MARCH 5, 2019

Nearly every week it seems another brick-and-mortar retailer declares bankruptcy and closes stores. The press has dubbed this the Retail Apocalypse and some pundits are openly wondering whether we are seeing the death of brick-and-mortar retail. He writes, “High street retailing is far from down and out.

Omnichannel 100

Omnichannel Retail Supply Chain Design Software Cost Reduction Strategies 100

Enterra Insights

JUNE 25, 2019

Retail Shrinkage is a serious retail challenge, especially when its causes can’t be accurately determined. retailers just under $50 billion combined. ” Regardless of how inventory is lost, shrinkage costs retailers a lot of money. ” Every retailer knows carrying inventory comes with costs. ”[3].

Inventory Reduction 100

Inventory Reduction Cost Reduction Strategies Inventory Vendor Strategies 100

Vinculum

SEPTEMBER 14, 2022

Retail organizations across the globe are implementing supply chain management systems to control the movement of inventories and maintain product quality. Effective implementation of supply chain management helps to differentiate various terms of delivery along with the service offerings. appeared first on Vinculum Group.

Supply Chain Planning Software 52

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ToolsGroup

MARCH 7, 2023

Attended by an international audience of over 81,000 visitors, the event highlighted the latest retail innovations and boasted best-practice keynotes and presentations on timely and crucial industry strategies. Here are the three key takeaways on retailers’ minds. Read the blog now to discover insights into peer strategies→ 2.

Inventory Reduction 156

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DELMIA Quintiq

NOVEMBER 5, 2014

In the first part of this blog series , I talked about the multi-channel retail experience and the critical prerequisite retailers need to fulfill to get started on this journey. In this post, I will explore how retailers can design their bottom line with the customer in mind. Not wasting the customer’s time.

Retail 180

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Supply Chain Matters

AUGUST 23, 2022

The motivations and explanation are common to what has transpired among other high profile online retail platform provider announcements of late. Similar discounting is underway among brick-and-mortar retailers. In the specific case of Wayfair , this online provider has struggled in achieving consistent profitability.

Inventory Reduction 52

Inventory Reduction Cost Reduction Strategies Material Savings Price Reduction 52