Metrics that Matter: Customer Service

QAD

Very little has more impact on a company’s success than customer satisfaction. True customer satisfaction is a measure of sales, delivery and after sale performance. For example, if you consistently backorder items or deliver them late, customers will eventually become angry.

The Importance of Customer Service in Logistics

Zipline Logistics

Customer service in logistics is an often-overlooked aspect of a provider’s capabilities. . But, in today’s competitive landscape, the importance of customer service in logistics should not be undervalued. . Why is customer service in logistics critical? .

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The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

Rather than functioning as a point of positive difference, customers in eCommerce spheres now expect reasonably straightforward access to their tracking information on product shipments. Step 2: Facilitate their Best Service Opportunity.

Leverage Customer Service Automation Without Losing The Human Touch

Convey

With Amazon offering low prices, convenience, and fast shipping for free, other eCommerce brands […]. The post Leverage Customer Service Automation Without Losing The Human Touch appeared first on Convey.

Master data management and the hidden costs of customer service

The Network Effect

A MDM strategy enabled with today’s cloud-based network platforms begins with the basic premise that healthy financials are driven and sustained by a healthy relationship with our customers. But what are the hidden costs of providing these higher levels of customer service?

Better Customer Service (and More) Through Exception Management

ModusLink Corporation

The post Better Customer Service (and More) Through Exception Management appeared first on ModusLink Global Solutions. Value-Added Warehousing & Distribution logistics supply chain shipping freight Exception Management Transportation

The Critical Role of Your Fulfillment Center Customer Service Representative

Amware Logistics and Fulfillment

While the company’s warehouse staff actually picks, packs and ships your products, your fulfillment center customer service representative (CSR) contributes to a positive buying experience through the support he or she gives you.

A Strong RMA Process is Vital to Achieving World Class Customer Service

My Office Apps

A Strong RMA Process is Vital to Achieving World Class Customer Service. Most companies strive to achieve world class customer service. It is understood that repeat customers lead to business success. Shipping goods back to the customer .

A Quick Guide to Perfecting Your Ecommerce Customer Service Strategy

ShipBob

They’re all saying the same thing when it comes to ecommerce customer service. Here are just a few of the several stats that highlight what we’re talking about: 95% of shoppers will tell others about their negative customer service experiences. Shipping.

How to Outsource Customer Service: When Ecommerce Customer Service Outsourcing Makes Sense

ShipBob

Building a robust and loyal customer base is no easy feat. Ecommerce business owners find success not only by providing a terrific product, but by adding a personal touch to their coveted customer relationships. Why customer service is integral to ecommerce.

Create an Inventory Strategy to Support your Customer Service Strategy

Valogix

Most companies define what that means in terms of serving the customer. For example, your customers can send you an order and get a return confirmation promptly. You will ship all orders within 24 hours. Inventory Planning customer service

ScottsMiracle-Gro Improves Distribution System in Sustainability and Customer Service

Supply Chain Network

to service the Company’s home center retail customers in northeastern U.S. By installing a warehouse in this region, the Company expects to improve its environmental footprint by reducing the number of miles traveled within its distribution network while also reducing costs and improving its customer service levels. The warehouse is part of ScottsMiracle-Gro’s high-service distribution model that the Company began implementing across the U.S. A new 100,000-sq.

The State of Parcel Retail Shipping

MercuryGate

The post The State of Parcel Retail Shipping appeared first on MercuryGate International. Blog Improve Customer Service Supply Chain Trends Value of a TMS Blog Posts

2 Ways Track and Trace Features Improve Customer Service

PLS Logistics

Shipping procedures are a major consideration during a customer’s buying journey. Using the track and trace feature of a TMS is especially valuable because it offers real-time, tangible information to the customer and shipper. Shipping TMS Customer Experience TechnologyTo effectively manage delivery, companies must utilize track and trace features, available on a TMS.

Freight Forwarding And Digital Customer Service Five Years From Now

Freightos

Freight Forwarding And Digital Customer Service Five Years From Now. As consumers, it’s become our baseline service expectation. Selling online doesn’t just work out better for the customer, it works out better for Amazon too. Option 3: Low Logistics Service Automation.

Executing Customer-Centric Supply Chain Strategies

Supply Chain Shaman

Definition: “Customer - centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” What is a Customer-Centric Organization?

New Shipping Strategies to Improve Peak Season Responsiveness

MercuryGate

The post New Shipping Strategies to Improve Peak Season Responsiveness appeared first on MercuryGate International. Blog Capacity Challenges Improve Customer Service Supply Chain Trends Value of a TMS Blog Posts

[PODCAST] Why Shippers & 3PLs Who Focus on Customer Service Reduce Freight Costs

Cerasis

On today’s “The Freight Project” Podcast episode Cerasis welcomes Eric Workman, the Cerasis Customer Service Manager. Both services help streamline shippers’ internal processes by saving them time and money by not having to dedicate resources to do either of these functions. Listen to “Why Shippers & 3PLs who Focus on Customer Service Reduce Freight Costs” on Spreaker.

Top 4 Challenges You Need to Master for International Shipping

Talking Logistics

Of course, international shipping is a complex service with countless moving parts, including regulations, security, capacity and legal considerations – all which can lead to a reliable and cost-effective shipment when tended to properly.

Seven Thoughts to Build a Customer-Centric Supply Chain Organization

Supply Chain Shaman

Customer segmentation, and building a customer-centric supply chain, is a popular topic at conferences. When I sit through sessions on building a customer-centric supply chain, I am looking for case studies on how companies have applied the concepts to drive greater value.

Order Management Improvement Best Practices!

Supply Chain Game Changer

Omnichannel Customer Service Best Practices! Such improvements naturally lend themselves to higher customer service levels and benefits throughout the supply chain. Free shipping might not seem like a necessity, but it is essential in today’s “Amazon” expectations world.

Peak Time or Holiday Shipping: Strategies & Tips to Stay Sane, Mitigate Extra Costs, & Keep Customers Happy

Cerasis

Editor’s Note: This is our second post in a two part series about how to get your logistics and transportation practices in order in time for holiday shipping or peak season crunches. Holiday shipping time also bring customers that ship primarily for this season.

How to Do More With Less in Your Last Mile Service!

Supply Chain Game Changer

Last Mile Service article and permission to publish here provided by Raanan Cohen at bringg.com. They, in turn, look to their 3PLs, carriers and logistics providers as key partners in meeting these expectations and launching new last mile service delivery models. Subscribe Here!

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Developing an LTL and E-Commerce Focused Shipping Strategy

Cerasis

Customers expect to get whatever they want, whenever they want, at the prices they want and the ability to change their minds up to the delivery time. It sounds like a shipping nightmare, and in some respects, it is. This will require an LTL and e-commerce focused shipping strategy.

E-Commerce Shipping: Why Shippers Are Mastering E-Commerce to Go Omnichannel

Cerasis

The answer lies in developing omnichannel experiences for customers, unifying the online and brick-and-mortar experience into a seamless shopping journey. Unfortunately, shippers may overlook the biggest obstacle to omnichannel, developing effective e-commerce shipping practices.

Multichannel Fulfillment & Shipping: Considerations for Wholesale Distributors & OEMs in the Transition From Single Channel Shipping

Cerasis

E-commerce has presented wholesale distributors and original equipment manufacturers (OEMs) with a crown opportunity for growth, but it comes at the cost of transitioning from single-channel shipping. Over the last year, average e-commerce sales have increased more than 15 percent, revealing the increasing demand for multichannel fulfillment and shipping. Adapting supply chain systems to succeed in multichannel fulfillment and shipping, also requires additional setup time.

Why Mastering E-Commerce Shipping Strategies Will Help Retailers Avoid the “Retail Apocalypse”

Cerasis

To achieve lasting success, shippers need to understand how e-commerce shipping strategies are quintessential steps in this process. The simple truth behind the retail apocalypse is that it is not coming today or tomorrow, but it could happen within the next decade for retailers and shippers that do not reevaluate their use of e-commerce and develop robust e-commerce shipping strategies. An Effective E-Commerce Shipping Strategy Mitigates Losses From the “Retail Apocalypse.”

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Less-Than-Truckload Technology: Will Machine Learning, AI & Automation Solve Shipping Problems?

Cerasis

Freight shipping has relied on the same systems for years, ranging from manual entries to a constant struggle in balancing delivery windows with costs. What Are the Major LTL Shipping Challenges? Automation Will Reduce Errors and Enhance Existing Shipping Practices, Reducing Problems.

Peak Time or Holiday Shipping: Strategies & Tips to Stay Sane, Mitigate Extra Costs, & Keep Customers Happy

Cerasis

Editor's Note: This is our second post in a two part series about how to get your logistics and transportation practices in order in time for holiday shipping or peak season crunches. Holiday shipping time also bring customers that ship primarily for this season.

Customers Do Not Care About Your Problems!

Supply Chain Game Changer

5 Best Practices in Omnichannel Customer Service! . We can’t ship any customer orders. I thought about it and said, “ The Customer doesn’t care. But the message was clear: The Customer doesn’t care about our internal problems. .

Shipping Tech Integration Trends for 2019

Cerasis

Shipping tech integration is the future. This will allow shippers to reduce freight spend, gain control over logistics, and offer better customer service. However, shippers must first understand the shipping technology trends affecting the industry and.read More.

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How To Find a Great Freight Forwarder

The Logistics of Logistics

Most while most freight forwarders are able to ship almost any type of commodity, some freight forwarders are more experienced with specific commodities. For example, if your product is cold food, then you need a freight forwarder who has refrigerated shipping experience. Some logistics companies only offer LTL shipping. There are also other companies that offer LTL, truckload, ocean, air and intermodal shipping. Customer Service.

[WEBINAR] Download the Major Factors to Consider for Efficient LTL Shipping Webinar Recording & Presentation

Cerasis

Cerasis put on a 75-minute webinar entitled, The "Major Factors to Consider for Efficient LTL Shipping" Webinar on October 5th, at 10:00 AM CST. Below you can fill out the form which will grant you access to download the "Major Factors to Consider for Efficient LTL Shipping" presentation, to include a transcript and a live recording playback. Download the Efficient LTL Shipping Webinar Webinar Replay, Transcript, and Presentation by Filling out the Form Below.

Freightera Celebrates Customer Service Week 2019 with Stellar Reviews

Freightera

Happy Customer Service Week to all of our employees, customers, colleagues, and partners! As we all know, customer service is a pillar of good business. Our mission is to make freight shipping easy, accessible and green. ” ”Excellent service!

Too Much Focus on E-Commerce Shipping Practices? The Important Reminder That Logistics Fundamentals Still Matter

Cerasis

Unfortunately, e-commerce shipping practices, although different from traditional retail shipping, still fall short. Supply chain leaders need to understand why logistics fundamentals will continue to shape e-commerce shipping strategy. What’s Wrong With E-Commerce Shipping Practices? Think about it; customers want the best deal. However, the key lies in getting customers interested in visiting the location.

The Nightmare Before Christmas E-Commerce Shipping

Veridian Solutions

Planning for Christmas e-commerce shipping used to be an annual process. As explained by Troy Graham of Total Retail , the relentless customer demand creates “micro-peaks” throughout the year. Driving Forces of the Nightmare Before Christmas E-Commerce Shipping. The driving forces of the real nightmare before Christmas e-commerce shipping arise from the need to ship more products, guarantee order accuracy , and stay competitive with Amazon and others.

The Advantages of Real-Time Supply Chain Information

ModusLink Corporation

To keep up with increased consumer expectations for everything from personalization to overnight, two-day and even same day shipping, consumer product companies are being forced to make their supply chains operate faster and more efficiently than ever before.