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Say Customer Service and Mean It

Supply Chain Shaman

However, when I ask him to define the customer in a B2B context where corporations deal with multiple roles and personas, he struggles. The organization is not clear on accepting special requests and expedited shipping policies, often resulting in a lower margin. Customer Service Failure. The response is a long sigh.

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Does Perfect Customer Service Make Sense?

Logistics Viewpoints

Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. Further, border disruptions occurred making shipping into a nation with high infection rates much more difficult.

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Schneider Electric’s Supply Chain Design Journey

Logistics Viewpoints

These facilities produce and ship 150,000 order lines per day. For the first few years, the company created regional models to determine how to maintain or improve customer service levels at lower cost. Carbon reduction and transportation savings tend to go “hand in hand” unless we are shipping by air.

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America’s Largest Small Truck Network with Alex Winston

The Logistics of Logistics

Supported by advanced technology, their multifunctional customer portal provides instant booking, quoting, real-time tracking, and other features designed to streamline the shipping process. Expedite All: A freight brokerage company that connects smaller carriers and owner-operators with shippers needing expedited shipping services.

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Reinventing Ecommerce Shipping with Itamar Zur

The Logistics of Logistics

Itamar Zur and Joe Lynch discuss reinventing ecommerce shipping. Ita is the Co-founder and CEO of Veho , a company dedicated to driving commerce forward with a customer-centric delivery and returns experience that’s built for the modern era. They boast a 99% on-time delivery rate and a 4.9/5

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Kimberly-Clark’s Digital Transformation of Shipping

Logistics Viewpoints

Weisenberger is leading their digitally enabled shipping initiative, she works in distribution operations rather than transportation. This is one of the company’s first steps to their digital transformation in shipping. Hot loads” allow companies to run a lean supply chain while still meeting customersservice expectations.

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Multi Carrier Shipping Software for High Volume Shippers

QAD

Parcel shipping is expensive. Despite that, customers expect low cost — ideally free — shipping and rapid delivery. As a result, many are leveraging multi carrier shipping software to reduce costs without reducing customer service. Multi-carrier shipping lets your business better manage returns.