Metrics that Matter: Customer Service

QAD

Very little has more impact on a company’s success than customer satisfaction. Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. True customer satisfaction is a measure of sales, delivery and after sale performance.

The Nightmare Before Christmas E-Commerce Shipping

Veridian Solutions

Planning for Christmas e-commerce shipping used to be an annual process. As explained by Troy Graham of Total Retail , the relentless customer demand creates “micro-peaks” throughout the year. Driving Forces of the Nightmare Before Christmas E-Commerce Shipping. The driving forces of the real nightmare before Christmas e-commerce shipping arise from the need to ship more products, guarantee order accuracy , and stay competitive with Amazon and others.

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How Adding Ship-from-Store to an Omni-channel Strategy Changes the Retail Network

Talking Logistics

When it comes to adapting the retail network for an omni-channel approach, a focus on the customer is essential. Integrating a ship-from-store strategy can enhance customer service and serve as an important competitive differentiator. The challenge is determining if and when a ship-from-store strategy makes sense and how to best enable this fulfillment option without impacting store productivity and service. Customers have a new viewpoint on shopping.

Why OmniChannel Solutions are Needed in Shipping & Logistics to Meet Consumer Demand

Cerasis

However, Amazon is shaking up the mix by seeking to make today’s e-commerce practices obsolete, and shipping and logistics providers need to understand why. Customers have the option to have products shipped to home or the store, and this eliminates any confusion about how much space is needed within each store. Consumers are also expecting more of manufacturers and shipping companies. Shipping and Logistics Providers Seek to Attract Millennials.

Selling on Shopify for Beginners: Sourcing, Designing, and More

ShipBob

What’s my shipping strategy? Your Shopify store will become the foundation that your branding and marketing strategy will be built upon and how you sell products to customers, so it’s important to think through your entire business strategy first before designing and developing your site. . Source your products. Before you build an online store, you need to source your products. Determine how you will handle shipping. Selling to customers in Europe?

Global Vendor Management: What It Is & Why It’s Essential for Your Shipping Strategy

CH Robinson Transportfolio

Consider this: global sourcing, manufacturing, and sales are advancing rapidly, leaving technology providers in the tough position of playing catch up. That’s why you need a global shipping strategy with a comprehensive global vendor management program.

Talking Logistics: PINC and project44 Partnership Commentary

PINC

project44’s shipment and ETA data in concert with PINC’s Yard Management System‘s real-time asset and load data will accelerate the check-in process and provide customers with actionable dynamic load scheduling visibility. Source: Above the Fold: Supply Chain Logistics News (August 28, 2020).

Supply Chain Diagnostic: A Four-Step Process

Supply Chain Shaman

When a company contacts me to help them with their supply chain, the pain is usually a gap in customer service. Analyze Past Results in Customer Service. We draw a timeline on a conference room wall and using customer shipment and compliance data, we plot the issues with customer service and product outages. ” Or alternatively, “Is there data that could be sourced to help?” Determine the root issues of customer service.

Questions Companies with U.S.-Mexico Trade Should be Asking

CH Robinson Transportfolio

Robinson’s President of Managed Services, Jordan Kass, spoke before Congress to detail industry concerns over the U.S. Specifically discussing how the internet of things will impact supply chains, he said: The internet of things provides companies the ability to source parts and inputs, and sell, globally. Customs clearance process as a significant risk to supply chains. government is on the Customs service and their coordination with other government agencies of all types.

Separate Demand Signals from ‘Market Noise’

Logility

You can be proactive and use MDSM to explore and analyze data you already own, model additional data sources that could help explain demand variability… or sit by and watch.

Profit Is Stalling? Take A Look At Your Supply Chain!

Abivin

Reasons for stalled profit and its core relation with supply chain management Poor Customer Service by inefficient data tracking systems and poor supply chain visibility Today, consumers have so many options that they can turn to if they encounter a bad service experience.

Will Your Supply Chain Sink or Swim in the Digital Age?

OneSCM

Economic instability, an increase in competition and the globalization of sourcing partners have, for the first time in a long time, compelled manufacturers to seriously consider the viability of – or lack of – existing operational technologies and ultimately embrace a slew of new digital technologies that provide direct visibility into every aspect of their supply chain. That means materials sourcing, procurement, production, and shipping lead times are even shorter.

The Ecommerce Lifecycle with AJ Khanijow

The Logistics of Logistics

Fulfyld’s unique service offering includes the technology and customer service required by direct to consumer brands along with deep expertise in value-added services, product sourcing, and packaging that enables them to become an extension of their customer’s supply chain.

Supply Chain Quality: A Driver for Digital Transformation

Talking Logistics

Finished products have high ratios (average 50%) of sourced or procured product content. Ensuring receipt of Certificate of Analysis (CoA) and other regulatory compliance documentation has made digitization a requirement for customer service, audit management, and compliance. Streamlining communication among suppliers, customers, and manufacturing sites creates an enterprise-wide quality and compliance solution that minimizes costly product quality issues.

The Impact of Big Data on Commercial Shipping

GTG Technology Group

How Big Data Could Reshape Commercial Shipping. Commercial shipping and trucking are no exceptions. Digitizing the commercial shipping industry can automate key processes, leading to an enormous potential payoff. At a time when global commercial shipping is at an all-time low growth rate , predictive analytics and big data could be the revolution the industry needs to thrive. Big Data in Today’s Shipping Economy. Customer interactions.

Segmenting Your Inventory by Gross Margin and Demand Variability

ToolsGroup

Source: Gartner Research. Cycle stocks can leverage economies of scale by using economically optimum supply quantities that minimize buying, making and shipping unit costs. Rather than long production runs to drive down costs, the key is to optimize customer service. Similarly, employing “ service level optimization ” (a variation on inventory optimization that optimizes customer service) can be highly beneficial in maximizing profits.

What Is Demand Sensing and How Do You Get Started?

ToolsGroup

The good news is that you can model those levers to actually reduce variability and guarantee service to customers. You’re likely collecting PoS data but aren’t using it to rapidly gain market insights and improve service. “Good old supply chain.

Blockchain and Supply Chain Analytics: Impact of Small to Large Supply Chains

Cerasis

On the transportation side of things, supply chain analytics and blockchain will increase transparency into freight management and customer service levels.

2020 Requires Big Wings and Feet

Supply Chain Shaman

I find senior executives love to throw around superlatives like customer-centric, agile, efficient and responsive but lack the understanding of how the words translate to supply chain strategy in the real world. The number one question that I am asked today by manufacturers across all industries is “How can I improve customer service?” Nine times out of ten improving customer service requires different management of the budget cycle and a rethinking of financial planning.

Big Data Analytics: A Key to a Successful Supply Chain in the Next 5 Years?

Cerasis

The main benefit of big data analytics regarding supply chain management is customer service. By expediting the source of supplies in tandem with customer orders, faster service is provided with less expense. Even the best manager can’t keep up with all sources of supplies, much less which supplies currently have the best prices along with their locations and shipping speeds while staying abreast of standard needs and special orders.

The Importance of Customer Experience

OptiProERP

Customer experience is the watchword showing up everywhere in business communications and in the board room. Analysts are joining in: A Walker study reported that customer experience will overtake price and product as the key brand differentiator by the end of 2020. Customer Story.

Will Your Supply Chain Sink or Swim in this Digital Age?

OneSCM

Economic instability, an increase in competition and the globalization of sourcing partners have compelled manufacturers to seriously consider the viability of – or lack of – existing operational technologies and ultimately embrace a slew of new digital technologies that provide direct visibility into every aspect of their supply chain. Five Reasons Why You and Your Suppliers Need a Single Source of Data Truth. Technology research firm Gartner, Inc.

7 Pitfalls of Amazon FBA (Fulfillment By Amazon)!

Supply Chain Game Changer

Fulfillment by Amazon or Amazon FBA lets sellers in the Amazon marketplace take advantage of Amazon’s giant logistics operation to ship their orders. FBA items are eligible for Amazon Prime shipping and Amazon handles your angry customers (which Amazon considers its customers, not yours).

Visibility: If Only I Could See

Supply Chain Shaman

These sources while functional are difficult to connect. Most deployments focus on functional excellence–manufacturing, transportation, customer service or procurement. ” Focus on the helping other see the relative importance of elements like shipping status, trading relationship (customer or supplier importance) or information on the product. There are no solutions that connect source, make and deliver in many-to-many architectures.

It’s time to welcome the supply chain CEO

Kinaxis

Over the past few decades, companies have realized that the way they bring products to market – from sourcing parts and services, to manufacturing, to shipping, to distribution – isn’t just a practical necessity, but an avenue for competitive advantage. Companies like Amazon are able to achieve major growth through a relentless focus on customer service.

Defining Your Own Logistics Competitive Weapon

Talking Logistics

You have to think and act beyond cost manage and find ways to leverage supply chain and logistics as a competitive weapon — that is, look for ways to leverage supply chain management to drive top-line growth, increase market share, and enhance customer loyalty. Source: “Tech in Asia” – https://www.techinasia.com. What is the impact of Prime’s service offerings, including fast and free shipping, on Amazon’s top-line growth?

Customer Experience in Logistics: 4 Key Areas to Lay the Foundation

Cerasis

Across a wide number of industries, the way companies interact with customers has changed dramatically. There is no shortage of claims that we have now entered the age of the customer. A golden age, where customer desires dictate the actions of companies. Companies are now, more than ever, responsive to the needs of customers. Customer experience is a challenging and diverse confluence of disciplines. Let Data Guide the Way For Customer Experience in Logistics.

Distribution Logistics

LeanCor

Distribution logistics helps businesses redesign their customer service organization and its processes. At the same time, it takes care of customers’ questions and orders. This will make sure that clients’ central or local customer service organizations will be in line with their company’s goals. It also focuses on providing value-added services and internal conveyance. Services are also improved with a culture of operational excellence.

Coming soon to a supply chain near you: 8 big digital disruptors

Kinaxis

Phillips, SVP of Customer Supply Chain & Global Go-To-Market for PepsiCo shared during his keynote presentation at the Gartner Executive Supply Chain Conference, this digital revolution presents enormous challenges and opportunities across the end-to-end consumer value chain. HP has a printer that can order ink and have it shipped directly to your door automatically. Key points: Evaluate IoT connectivity to gain new insights into your customers.

Why Include a Third-Party Logistics Provider in Your Logistics RFQ?

Zipline Logistics

This strategy directly contrasts with quoting every order as it becomes ready to ship, which will subject your operation to freight market pricing and capacity fluctuations. These service providers can cover lanes not commonly traversed by larger operations. The best way to source this capacity is to work with a non-asset-based third-party logistics provider. If a particular order does not, you may pay a premium or may have service issues.

How & Why You Should Choose Eco-Friendly Packaging for Ecommerce Orders

ShipBob

When it comes to understanding how customers interact with ecommerce brands, packaging is by far one of the most ubiquitous elements. In honor of Earth Day, it’s time to rethink packaging products and all of the shipping materials and boxes that are constantly discarded. Since there is no universal criteria for eco-friendly packaging, it can be difficult for many businesses to engage with eco-friendly products and alternative shipping supplies.

Data is Essential for CPG Success

Enterra Insights

”[1] Deloitte analysts add, “The global pandemic has upended what many consumer products companies understand about their businesses, customers, risks, and opportunities. He explains, “Big data essentially has three sources: social data, machine data and transactional data. Unfortunately, these sources are limited in providing any meaningful insight into the $760-billion consumer packaged goods market.

Data 100

How Collaborative Transportation Management Provides Access to More Freight Capacity

Turvo

A Bit of Background on Collaborative Transportation Management Collaborative transportation management is based on the idea that truckers, loaders, managers, customers, suppliers, and partners can share information to reduce confusion and improve the flow of goods.

Top 5 Trends to Know to Compete with Amazon’s Supply Chain

Cerasis

Meanwhile, Lowe’s has created the LoweBot , which boosts customer service, explains Dan Gilmore of Supply Chain Digest. More companies are turning to robotics to find new ways to bridge the divide between a dwindling number of customer service representatives, including store associates, and maintaining around-the-clock operations. Moreover, customers can make purchases online and have them shipped to the store or their home.

Trends 208

Greater Supply Chain Savings Thanks to Transportation Management

Cerasis

For example, companies partnering with 3PLs can maintain control of order and load sizes, decrease accessorial charges and provide higher service levels to customers. Closely relating to auditing, these features and services help prevent product write-offs from oversupplied supply chains. Companies can also bring operational goals and business strategy into alignment, reducing concern among stakeholders and customers alike.