Metrics that Matter: Customer Service

QAD

Very little has more impact on a company’s success than customer satisfaction. True customer satisfaction is a measure of sales, delivery and after sale performance. For example, if you consistently backorder items or deliver them late, customers will eventually become angry.

The Nightmare Before Christmas E-Commerce Shipping

Veridian Solutions

Planning for Christmas e-commerce shipping used to be an annual process. As explained by Troy Graham of Total Retail , the relentless customer demand creates “micro-peaks” throughout the year. Driving Forces of the Nightmare Before Christmas E-Commerce Shipping. The driving forces of the real nightmare before Christmas e-commerce shipping arise from the need to ship more products, guarantee order accuracy , and stay competitive with Amazon and others.

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Why OmniChannel Solutions are Needed in Shipping & Logistics to Meet Consumer Demand

Cerasis

However, Amazon is shaking up the mix by seeking to make today’s e-commerce practices obsolete, and shipping and logistics providers need to understand why. Consumers are also expecting more of manufacturers and shipping companies.

How Adding Ship-from-Store to an Omni-channel Strategy Changes the Retail Network

Talking Logistics

When it comes to adapting the retail network for an omni-channel approach, a focus on the customer is essential. Integrating a ship-from-store strategy can enhance customer service and serve as an important competitive differentiator. The challenge is determining if and when a ship-from-store strategy makes sense and how to best enable this fulfillment option without impacting store productivity and service. Customers have a new viewpoint on shopping.

Global Vendor Management: What It Is & Why It’s Essential for Your Shipping Strategy

CH Robinson Transportfolio

Consider this: global sourcing, manufacturing, and sales are advancing rapidly, leaving technology providers in the tough position of playing catch up. That’s why you need a global shipping strategy with a comprehensive global vendor management program.

4 Long Term Ways to Save with Less Than Truckload Freight Shipping

Cerasis

So, your organization has decided to explore the benefits and perks of less than truckload freight shipping. Let’s take a look at how the TMS impacts the costs of shipping over the long term in four critical areas. Overall Costs of Less Than Truckload Freight Shipping. For an organization to justify the cost of using Less than truckload freight shipping, the topic of return on investment usually crops up. Customer Satisfaction.

Questions Companies with U.S.-Mexico Trade Should be Asking

CH Robinson Transportfolio

Robinson’s President of Managed Services, Jordan Kass, spoke before Congress to detail industry concerns over the U.S. Customs clearance process as a significant risk to supply chains. Nearly three years ago, C.H.

Supply Chain Quality: A Driver for Digital Transformation

Talking Logistics

Finished products have high ratios (average 50%) of sourced or procured product content. Ensuring receipt of Certificate of Analysis (CoA) and other regulatory compliance documentation has made digitization a requirement for customer service, audit management, and compliance. Streamlining communication among suppliers, customers, and manufacturing sites creates an enterprise-wide quality and compliance solution that minimizes costly product quality issues.

Will Your Supply Chain Sink or Swim in the Digital Age?

OneSCM

But just like every living thing needs air and water to survive, every manufacturer – and every one of their supply chain partners – needs a single source of data truth to survive the massive wave of change that’s hitting from all directions. Technology research firm Gartner, Inc.

Profit Is Stalling? Take A Look At Your Supply Chain!

Abivin

Reasons for stalled profit and its core relation with supply chain management Poor Customer Service by inefficient data tracking systems and poor supply chain visibility Today, consumers have so many options that they can turn to if they encounter a bad service experience.

Separate Demand Signals from ‘Market Noise’

Logility

You can be proactive and use MDSM to explore and analyze data you already own, model additional data sources that could help explain demand variability… or sit by and watch.

The Impact of Big Data on Commercial Shipping

GTG Technology Group

How Big Data Could Reshape Commercial Shipping. Commercial shipping and trucking are no exceptions. Digitizing the commercial shipping industry can automate key processes, leading to an enormous potential payoff. Big Data in Today’s Shipping Economy. Customer interactions.

Segmenting Your Inventory by Gross Margin and Demand Variability

ToolsGroup

Source: Gartner Research. Cycle stocks can leverage economies of scale by using economically optimum supply quantities that minimize buying, making and shipping unit costs. Rather than long production runs to drive down costs, the key is to optimize customer service.

2020 Requires Big Wings and Feet

Supply Chain Shaman

I find senior executives love to throw around superlatives like customer-centric, agile, efficient and responsive but lack the understanding of how the words translate to supply chain strategy in the real world. It has been awhile.

What Is Demand Sensing and How Do You Get Started?

ToolsGroup

The good news is that you can model those levers to actually reduce variability and guarantee service to customers. You’re likely collecting PoS data but aren’t using it to rapidly gain market insights and improve service. “Good old supply chain.

Visibility: If Only I Could See

Supply Chain Shaman

These sources while functional are difficult to connect. Most deployments focus on functional excellence–manufacturing, transportation, customer service or procurement. There are no solutions that connect source, make and deliver in many-to-many architectures.

Blockchain and Supply Chain Analytics: Impact of Small to Large Supply Chains

Cerasis

On the transportation side of things, supply chain analytics and blockchain will increase transparency into freight management and customer service levels.

The Importance of Customer Experience

OptiProERP

Customer experience is the watchword showing up everywhere in business communications and in the board room. Analysts are joining in: A Walker study reported that customer experience will overtake price and product as the key brand differentiator by the end of 2020. Customer Story.

How & Why You Should Choose Eco-Friendly Packaging for Ecommerce Orders

ShipBob

When it comes to understanding how customers interact with ecommerce brands, packaging is by far one of the most ubiquitous elements. In honor of Earth Day, it’s time to rethink packaging products and all of the shipping materials and boxes that are constantly discarded.

It’s time to welcome the supply chain CEO

Kinaxis

Over the past few decades, companies have realized that the way they bring products to market – from sourcing parts and services, to manufacturing, to shipping, to distribution – isn’t just a practical necessity, but an avenue for competitive advantage.

Big Data Analytics: A Key to a Successful Supply Chain in the Next 5 Years?

Cerasis

The main benefit of big data analytics regarding supply chain management is customer service. By expediting the source of supplies in tandem with customer orders, faster service is provided with less expense. Even the best manager can’t keep up with all sources of supplies, much less which supplies currently have the best prices along with their locations and shipping speeds while staying abreast of standard needs and special orders.

Defining Your Own Logistics Competitive Weapon

Talking Logistics

You have to think and act beyond cost manage and find ways to leverage supply chain and logistics as a competitive weapon — that is, look for ways to leverage supply chain management to drive top-line growth, increase market share, and enhance customer loyalty.

Coming soon to a supply chain near you: 8 big digital disruptors

Kinaxis

Phillips, SVP of Customer Supply Chain & Global Go-To-Market for PepsiCo shared during his keynote presentation at the Gartner Executive Supply Chain Conference, this digital revolution presents enormous challenges and opportunities across the end-to-end consumer value chain.

Distribution Logistics

LeanCor

Distribution logistics helps businesses redesign their customer service organization and its processes. At the same time, it takes care of customers’ questions and orders. It also focuses on providing value-added services and internal conveyance.

The New Way a TMS Fuels Routing Creativity

Talking Logistics

Customers have high expectations for quicker deliveries and more visibility into the delivery process, plus you have endless, changing constraints to deal with too. In today’s business environment, no planner is simply loading freight onto a truck and shipping it from Point A to Point B via a common carrier. Let’s take a look at a new TMS capability that allows for more routing creativity, improve­ments in operations, more cost savings and better customer service.

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Logistics Cost Reduction: 6 Focuses to Create More Profit

Cerasis

This can be costly in man hours, customer service (goods needed cannot be processed), accidents (safety): unloading a container and the forklift dies: the pallet slips off the forklift tines which can injure employees. Focus on the Customer.

Profit Is Stalling? Take A Look At Your Supply Chain!

Abivin

Reasons for stalled profit and its core relation with supply chain management. ,, Poor Customer Service by inefficient data tracking systems and. Today, consumers have so many options that they can turn to if they encounter a bad service experience. Image Source.

Will Your Supply Chain Sink or Swim in this Digital Age?

OneSCM

Economic instability, an increase in competition and the globalization of sourcing partners have compelled manufacturers to seriously consider the viability of – or lack of – existing operational technologies and ultimately embrace a slew of new digital technologies that provide direct visibility into every aspect of their supply chain. Five Reasons Why You and Your Suppliers Need a Single Source of Data Truth. Technology research firm Gartner, Inc.

7 Pitfalls of Amazon FBA (Fulfillment By Amazon)!

Supply Chain Game Changer

Fulfillment by Amazon or Amazon FBA lets sellers in the Amazon marketplace take advantage of Amazon’s giant logistics operation to ship their orders. FBA items are eligible for Amazon Prime shipping and Amazon handles your angry customers (which Amazon considers its customers, not yours).

4 Key Trends to Watch in Smart Manufacturing and Supply Chain

Cerasis

AM has the potential to move manufacturing from mass production in large factories with dedicated machining and tooling lines to an era of mass customization and distributed smart manufacturing. This brings us to customer- and market-driven supply chains. Source CIO.com.

Warehouse Automation May Not Automatically Resolve Data Issues…However This Can

OneSCM

Customer service teams should not have to “apologize” for wrongly-shipped items, quantities or preventable delivery delays. We call it a single source of “data truth” Ensure the software automatically validates workers’ data inputs against the ERP.

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24 supply chain experts & business leaders reveal the #1 challenge of supply chain management (and how to solve it)

6 River Systems

“They have multi-sourced key commodities or strategic components to reduce their reliance on any one supplier, and they had considered inventory strategy to buffer against supply chain disruption.” Customers also require forecast models that closely match actual sales.

3 Core Metrics & 10 Soft Metrics for Measuring Supply Chain Performance

Cerasis

The goal is to keep inventory levels at a minimum to meet customer needs. Every company knows customer service is important, but it is seldom well-defined, and even more rarely measured in logistics operations.

Customer Experience in Logistics: 4 Key Areas to Lay the Foundation

Cerasis

Across a wide number of industries, the way companies interact with customers has changed dramatically. There is no shortage of claims that we have now entered the age of the customer. A golden age, where customer desires dictate the actions of companies. Companies are now, more than ever, responsive to the needs of customers. Customer experience is a challenging and diverse confluence of disciplines. Let Data Guide the Way For Customer Experience in Logistics.

Modeling brewing capacity to drive cost savings at HEINEKEN

AIMMS

In 1966, HEINEKEN became one of the first Dutch companies to adopt container shipping. Decades later, they would debut a climate-efficient shipping route between their brewery and the port of Rotterdam. Contact Kees Ramselaar , Customer Development EMEA, to learn more about AIMMS.

This is Not a Supply Chain Storm to Weather!

Supply Chain Game Changer

With less transportation capacity, carriers are forced to hike shipping costs, and airfreight rates from China to Europe were already up 253% YOY in April. What about the expectation of near-immediate gratification from customer support services requiring real-time information?

Can Your Inventory Control System Support Seasonal Demand?

LeanCor

Here are 3 tips to help you develop an inventory control system based on flow to the customer: 1. Understand the difference between shipping/cycle stock, buffer stock and safety stock. Have you noticed? Halloween/All Saints Day/Dia de los Muertos is just around the corner!

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