The Importance of Customer Service in Logistics

Zipline Logistics

Customer service in logistics is an often-overlooked aspect of a provider’s capabilities. . But, in today’s competitive landscape, the importance of customer service in logistics should not be undervalued. . Why is customer service in logistics critical? .

The Self-Service Customer: Revolutionizing Customer Service

4WL Consulting

Rather than functioning as a point of positive difference, customers in eCommerce spheres now expect reasonably straightforward access to their tracking information on product shipments. Step 2: Facilitate their Best Service Opportunity.

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Better Customer Service (and More) Through Exception Management

ModusLink Corporation

The post Better Customer Service (and More) Through Exception Management appeared first on ModusLink Global Solutions. Value-Added Warehousing & Distribution logistics supply chain shipping freight Exception Management Transportation

Ocean Transportation: Don’t Sacrifice Customer Service

CH Robinson Transportfolio

Global Transportation: Get the Customer Service You Deserve. Many ocean carriers have been struggling since 2008 when shipping demands practically came to a screeching halt. Meanwhile, shippers shouldn’t have to suffer a loss in service for any of their shipments.

ScottsMiracle-Gro Improves Distribution System in Sustainability and Customer Service

Supply Chain Network

to service the Company’s home center retail customers in northeastern U.S. By installing a warehouse in this region, the Company expects to improve its environmental footprint by reducing the number of miles traveled within its distribution network while also reducing costs and improving its customer service levels. The warehouse is part of ScottsMiracle-Gro’s high-service distribution model that the Company began implementing across the U.S. A new 100,000-sq.

How Freight & Transportation Data Can Trim Your Transportation Spend

Cerasis

When you want to drive down your logistics and transportation spend, the very first thing that you need is freight and transportation data. Luckily, this isn’t the case for transportation data. Accurate freight and transportation data is particularly important.

Top 4 Challenges You Need to Master for International Shipping

Talking Logistics

Of course, international shipping is a complex service with countless moving parts, including regulations, security, capacity and legal considerations – all which can lead to a reliable and cost-effective shipment when tended to properly.

[PODCAST] Why Shippers & 3PLs Who Focus on Customer Service Reduce Freight Costs

Cerasis

On today’s “The Freight Project” Podcast episode Cerasis welcomes Eric Workman, the Cerasis Customer Service Manager. Both services help streamline shippers’ internal processes by saving them time and money by not having to dedicate resources to do either of these functions. Listen to “Why Shippers & 3PLs who Focus on Customer Service Reduce Freight Costs” on Spreaker. The Complete Guide to Freight & Transportation Accounting.

Utilizing a 3PL to Apply Transportation Management Best Practices For E-Commerce

Cerasis

E-commerce is expanding to reach $1 trillion by 2025, and demand for more products and services among the world’s shippers is keeping third-party logistics providers, like Cerasis, on their toes. As a result, shippers must understand the transportation management challenges in e-commerce.

What Is the Impact of Big Data in the Transportation & Supply Chain Industries?

Cerasis

This graphic shows the true scope of impact of big data in the Transportation, SupplyChain & Logistics industries. . Better Shipping Options. . Meanwhile, Amazon is continuing to offer shipping that is free, and this fact is destroying shipping models around the country.

Top Transportation Management and Transportation Articles of 2015

Cerasis

We continue our series on the most read articles from the Cerasis blog for 2015 today by featuring any of the blogs in the transportation management or transportation categories. . Top 10 Most Read Transportation Management and Transportation Articles of 2015. In these most read 10 transportation management or transportation articles this year we saw, as with the other categories, a large portion focus on technology, such as transportation management systems.

Peak Time or Holiday Shipping: Strategies & Tips to Stay Sane, Mitigate Extra Costs, & Keep Customers Happy

Cerasis

Editor’s Note: This is our second post in a two part series about how to get your logistics and transportation practices in order in time for holiday shipping or peak season crunches. Holiday shipping time also bring customers that ship primarily for this season.

Why You Should Include Parcel in Your Omni-modal Transportation Management Plans

Talking Logistics

Enabling a seamless cross-channel experience with a solid fulfillment capability is a great opportunity for retailers to provide differentiated customer service. Here are three reasons why you should consider integrating parcel into your transportation plans: 1.

Developing an LTL and E-Commerce Focused Shipping Strategy

Cerasis

Customers expect to get whatever they want, whenever they want, at the prices they want and the ability to change their minds up to the delivery time. It sounds like a shipping nightmare, and in some respects, it is. This will require an LTL and e-commerce focused shipping strategy.

E-Commerce Shipping: Why Shippers Are Mastering E-Commerce to Go Omnichannel

Cerasis

The answer lies in developing omnichannel experiences for customers, unifying the online and brick-and-mortar experience into a seamless shopping journey. Unfortunately, shippers may overlook the biggest obstacle to omnichannel, developing effective e-commerce shipping practices.

Visibility in Transportation Management Leads to Supply Chain Excellence

Talking Logistics

Social media helps, too, by allowing you to access information on suppliers of raw materials and services that you won’t find anywhere else. Did they meet the customer delivery requirements? Gaining end-to-end visibility across your transportation processes delivers: $32.00

Electronic Data Interchange or EDI in Transportation: Breaking Down What it is and How It Works

Cerasis

Today begins our series about electronic data interchange or EDI in transportation. Let’s back up a bit before we specifically address EDI in transportation. EDI was first developed in the 1960s with the objective of speeding the movement of shipping and transportation documents.

Peak Time or Holiday Shipping: Strategies & Tips to Stay Sane, Mitigate Extra Costs, & Keep Customers Happy

Cerasis

Editor's Note: This is our second post in a two part series about how to get your logistics and transportation practices in order in time for holiday shipping or peak season crunches. Holiday shipping time also bring customers that ship primarily for this season.

How To Find a Great Freight Forwarder

The Logistics of Logistics

Most while most freight forwarders are able to ship almost any type of commodity, some freight forwarders are more experienced with specific commodities. For example, if your product is cold food, then you need a freight forwarder who has refrigerated shipping experience. Modes of Transportation. Some logistics companies only offer LTL shipping. There are also other companies that offer LTL, truckload, ocean, air and intermodal shipping. Customer Service.

Why Reverse Logistics Systems and Transportation Management Should Be Considered Together

Cerasis

Quality, service, costs, environmental and legislative issues are strategic issues that must be managed in addition to the operational challenges mentioned above. Customers want results. customer satisfaction.

Multichannel Fulfillment & Shipping: Considerations for Wholesale Distributors & OEMs in the Transition From Single Channel Shipping

Cerasis

E-commerce has presented wholesale distributors and original equipment manufacturers (OEMs) with a crown opportunity for growth, but it comes at the cost of transitioning from single-channel shipping. Over the last year, average e-commerce sales have increased more than 15 percent, revealing the increasing demand for multichannel fulfillment and shipping. Adapting supply chain systems to succeed in multichannel fulfillment and shipping, also requires additional setup time.

E-Commerce and TMS: The Role of Transportation Technology for Shippers to Kill It at E-Commerce

Cerasis

By 2020, the value of B2B e-commerce will surpass $1 trillion, and manufacturers, distributors, retailers, reverse logistics managers, third-party freight brokers and logistics services providers are working to keep up with the trend. E-Commerce Logistics Technology TMS Transportation

Report Points to Increase of Shippers Outsourcing Transportation Management Due to These 4 Core Benefits

Cerasis

This is especially true when outsourcing transportation management, as transportation can include a large part of your overall supply chain and business costs. One company may outsource IT hosting capabilities while another outsources customer service and yet another fulfillment needs. Consider the many shippers who have outsourced transportation management and other logistics functions to third-party logistics (3PL) providers the past few years.

Why Mastering E-Commerce Shipping Strategies Will Help Retailers Avoid the “Retail Apocalypse”

Cerasis

To achieve lasting success, shippers need to understand how e-commerce shipping strategies are quintessential steps in this process. The simple truth behind the retail apocalypse is that it is not coming today or tomorrow, but it could happen within the next decade for retailers and shippers that do not reevaluate their use of e-commerce and develop robust e-commerce shipping strategies. An Effective E-Commerce Shipping Strategy Mitigates Losses From the “Retail Apocalypse.”

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Less-Than-Truckload Technology: Will Machine Learning, AI & Automation Solve Shipping Problems?

Cerasis

Freight shipping has relied on the same systems for years, ranging from manual entries to a constant struggle in balancing delivery windows with costs. What Are the Major LTL Shipping Challenges? Automation Will Reduce Errors and Enhance Existing Shipping Practices, Reducing Problems.

How To Find a Great Freight Forwarder

The Logistics of Logistics

Most while most freight forwarders are able to ship almost any type of commodity, some freight forwarders are more experienced with specific commodities. For example, if your product is cold food, then you need a freight forwarder who has refrigerated shipping experience. Modes of Transportation. Some logistics companies only offer LTL shipping. There are also other companies that offer LTL, truckload, ocean, air and intermodal shipping. Customer Service.

Editor’s Pick: Is it Time to Operationalize Ship From Store?

Talking Logistics

Today’s post is from Manhattan Associates highlighting four methods for operationalizing scalable, labor-efficient and associate-friendly ship-from-store processes. Regardless of these initial reasons, ship from store has become an omni-channel mainstay. Free shipping. Because free shipping is today’s go-to online promotion, shipping from the closest store or the store with the most available labor can mitigate the impact on retailers’ margins.

4 Challenges in Global Transportation Management

3rdwave

There are 4 fundamental areas where global transportation is challenged. Three of these challenges are variants on traditional transportation challenges and the last is relatively new but growing in importance. Transportation Cost Management. Transportation Cost Management.

5 Transportation Management System Benefits & The Ever Expanding use of a TMS by Shippers

Cerasis

The transportation management system is undoubtedly one of the buzzwords of the modern logistics industry. Shippers around the globe are realizing why the time has arrived to take advantage of transportation management system benefits. We call this a hybrid managed transportation model.

Shipping Tech Integration Trends for 2019

Cerasis

Shipping tech integration is the future. This will allow shippers to reduce freight spend, gain control over logistics, and offer better customer service. However, shippers must first understand the shipping technology trends affecting the industry and.read More.

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How Adding Ship-from-Store to an Omni-channel Strategy Changes the Retail Network

Talking Logistics

When it comes to adapting the retail network for an omni-channel approach, a focus on the customer is essential. Integrating a ship-from-store strategy can enhance customer service and serve as an important competitive differentiator. The challenge is determining if and when a ship-from-store strategy makes sense and how to best enable this fulfillment option without impacting store productivity and service. Customers have a new viewpoint on shopping.

Customers Do Not Care About Your Problems!

Supply Chain Game Changer

5 Best Practices in Omnichannel Customer Service! . We can’t ship any customer orders. I thought about it and said, “ The Customer doesn’t care. But the message was clear: The Customer doesn’t care about our internal problems. .

Too Much Focus on E-Commerce Shipping Practices? The Important Reminder That Logistics Fundamentals Still Matter

Cerasis

Unfortunately, e-commerce shipping practices, although different from traditional retail shipping, still fall short. Supply chain leaders need to understand why logistics fundamentals will continue to shape e-commerce shipping strategy. What’s Wrong With E-Commerce Shipping Practices? Minor improvements in the warehouse management system can help fulfill more orders, but the entire process will fail without a focus on the transportation strategy.

Greater Supply Chain Savings Thanks to Transportation Management

Cerasis

Therefore, more companies have partnered with third-party logistics providers ( 3PLs ) to achieve greater supply chain savings and presence in such markets through enhanced transportation management systems ( TMSs ). To maintain your role in the global market, you need to understand how 3PLs contribute to an improve transportation networks. Greater Supply Chain Savings Thanks to Transportation Management. Why Do Supply Chains Need Transportation Management?

[WEBINAR] Download the Major Factors to Consider for Efficient LTL Shipping Webinar Recording & Presentation

Cerasis

Cerasis put on a 75-minute webinar entitled, The "Major Factors to Consider for Efficient LTL Shipping" Webinar on October 5th, at 10:00 AM CST. We had a great turnout with over 170 logistics managers, supply chain officers, and those in the transportation world registering and attending the webinar. Download the Efficient LTL Shipping Webinar Webinar Replay, Transcript, and Presentation by Filling out the Form Below. With transportation costs often comprising 4 to 7.5%

Future-Proof Parcel Technology

Talking Logistics

What might have shipped truckload (TL) or less-than-truckload (LTL) to a distribution center or store, then to a consumer, may now go directly from manufacturer to consumer. He has investigated and designed many workflows and solutions for high-volume, complex customers.

Conquering the high seas: What’s shaking the global liner shipping industry?

DELMIA Quintiq

Massive ships. While container terminal operators certainly feel the pressure, freight forwarders and the shipping lines themselves have a few planning puzzles to sort out on their own. Capacity of container ships handled in 2014. Shipping lines alliances. Slow steaming.