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Customer Service: The Source of Supply Chain Innovation

The Logistics of Logistics

Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. When you focus on your customer, you’re focusing on his/her success. Not technology.

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Supply Chain Resilience. Really?

Supply Chain Shaman

Today, I speak at the North American Manufacturing Association, Manufacturing Leadership Conference, in Nashville on the use of data to improve supply chain resilience. Background The Council of Supply Chain Resilience met for the first time this month. What is supply chain resilience? The reason?

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The Life Science Supply Chain with John Marrow

The Logistics of Logistics

John Marrow and Joe Lynch discuss the life science supply chain. John is the President at RRD Supply Chain Solutions , a recognized provider of global life science supply chain services with decades of experience in developing and delivering value-add solutions to the life science sector.

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Another Peloton Supply Chain and Customer Service Turnabout

Supply Chain Matters

Supply Chain Matters updates readers on yet another turnabout in supply chain and customer service direction for a once high flyer in premium interactive fitness equipment and services. based manufacturing strategy, with a decision to source manufacturing at a CMS provider located in Taiwan.

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Supply Chain Digitization Gains Favor as Disruptions Continue

Logistics Viewpoints

Supply chains have experienced significant disruptions in the first half of 2022, from a global pandemic to wars, rising fuel costs, and a potential recession. Shippers, despite all obstacles, are expected to reduce freight spending, drive efficiency, and improve customer service every year with incremental improvements year-over-year.

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What is Supply Chain Resiliency?

Logistics Viewpoints

If your company’s supply chain survived 2020 and the disruptions of early 2021, it’s safe to say it has passed the supply chain resiliency test. Supply chain disruption has many sources: tariffs and trade disputes, natural disasters, pandemics, economic uncertainty and cybersecurity attacks.

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The Fallacy of the Self-driving Supply Chain

Supply Chain Shaman

”) So, I sat across from a stranger on a cold winter night, the only thing that we had in common was our experience in supply chain planning. . And won’t the supply chain follow suit?” The supply chain planning industry is fraught with big claims with little substance.