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Customer Service: The Source of Supply Chain Innovation

The Logistics of Logistics

Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. When you focus on your customer, you’re focusing on his/her success. Customer Service: The Real Source of SCM Innovation.

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Another Peloton Supply Chain and Customer Service Turnabout

Supply Chain Matters

Supply Chain Matters updates readers on yet another turnabout in supply chain and customer service direction for a once high flyer in premium interactive fitness equipment and services. based manufacturing strategy, with a decision to source manufacturing at a CMS provider located in Taiwan. over the coming months.

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Safe and Secure Lab Transport Services!

Supply Chain Game Changer

We offer specially designed lab transport services to safely move your specimens whether they are going domestically or abroad. Whether your lab specimens are going local or international, we can arrange for their safe transport at a time that works for you. The post Safe and Secure Lab Transport Services!

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Supply Chain Digitization Gains Favor as Disruptions Continue

Logistics Viewpoints

The American Transportation Research Institute (ATRI) continues to rank driver shortages, driver retention, and the costs of extensive regulatory compliance on carrier operations as top concerns for carriers. Due to this awareness, freight sourcing is receiving increased interest from shippers. Ease of use is also essential.

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6 Customer Service Examples To Maximize Customer Loyalty

ToolsGroup

There are plenty of other businesses ready to compete on price and service. What can you do to make sure your customers stay with you? Several factors contribute to customer loyalty, but providing excellent customer service—and a top-notch experience–is one of the most important in driving retention.

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What’s Driving the Increase in Transportation Management Technology Spend?

Talking Logistics

DC Velocity and Descartes have conducted a transportation benchmark study for the last two years to help transportation professionals understand what is driving the market, and how the strategy and tactics of top performers differ from the rest of the pack. Figure 1: Transportation IT Spend Change Next 2 Years (Source: Descartes).

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When the Rubber Hits the Road

Supply Chain Shaman

Last week, after booking an additional $1B in unexpected supplier costs in the third quarter, the CFO led the company’s focus on restructuring to “support efficient and reliable sourcing of components and internal development of key technologies and capabilities.” These capabilities do not exist at Ford.