Logistics Viewpoints
NOVEMBER 23, 2020
In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. The post Does Perfect Customer Service Make Sense? Ipsen, a global bio-pharmaceutical company , disproves that. appeared first on Logistics Viewpoints.
Supply Chain Shaman
MAY 15, 2023
Let me explain, if you fill out one of my surveys on LinkedIn, I share the research results in front of the paywall (I believe that supply chain research should be readily available and not locked behind a paywall.) (If Most see their supply chain as fixed and insular. So, you might say, so what Lora?
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IT Supply Chain
APRIL 11, 2024
By Alan Glazier (pictured) Commercial Director, One Nexus The post One Nexus’ Pledge to Elevate Customer Service Excellence – A Year in Review appeared first on IT Supply Chain.
Enterra Insights
MAY 25, 2022
” Whether you call this customer service or customer experience, making a good impression on customers matters a lot. That means customers expect a seamless, end-to-end experience whether they are shopping online or in a store. Cognitive Technologies and Customer Service. ”[2]. ”[4].
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In the aftermath of the pandemic, supply chain inadequacies have been revealed in a new and stark light. Most found themselves ill-prepared for the magnitude of disruption in supply and demand, followed soon after by political unrest, labor and material shortages, and sharp inflation.
Supply Chain Shaman
DECEMBER 7, 2023
Today, I speak at the North American Manufacturing Association, Manufacturing Leadership Conference, in Nashville on the use of data to improve supply chain resilience. Background The Council of Supply Chain Resilience met for the first time this month. What is supply chain resilience? The reason?
Logility
AUGUST 7, 2023
It is already an unpleasant experience to unexpectedly need service, missing the critical part to complete it is making the experience a disaster. Learn how you can get ahead of this curve and build an agile supply chain with a digital supply chain planning platform like Logility.
Speaker: Sarah Gibson, Platinum Operations Manager
Increased focus on customer service activities rather than data entry. You’ll learn about the implementation of Esker’s AI-driven solution along with some of the biggest benefits achieved, including their: Ability to scale with 35% growth while maintaining business continuity. February 20, 2019 11.00 AM PST, 2.00 PM EST, 7.00
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