The importance of customer service for end-to-end supply chains

Kinaxis

by Alexa Cheater Supply chain rigidity could be costing you billions. Getting the right product to the right people at the right time – that’s at the heart of what demand and supply planning is all about. Exemplary customer service matters to your bottom line.

What’s WISMO? Avoiding High Volume eCommerce Customer Service Calls

Convey

Avoiding High Volume eCommerce Customer Service Calls appeared first on Convey. Retail Supply Chain Tips and TricksLast mile logistics aren’t notorious for being easy. As eCommerce sales rise and the […]. The post What’s WISMO?

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Customer Service: The Source of Supply Chain Innovation

The Logistics of Logistics

Customer Service: The Source of Supply Chain Innovation. In December’s issue of InBound, editor Keith Biondi cited customer service as the source for supply chain innovation. When you focus on your customer, you’re focusing on his/her success. Technology has clearly driven much change in Supply Chain Management (SCM). BPR has helped streamline supply chains with or without IT.

The Importance of Customer Service in Logistics

Zipline Logistics

Customer service in logistics is an often-overlooked aspect of a provider’s capabilities. . But, in today’s competitive landscape, the importance of customer service in logistics should not be undervalued. . Why is customer service in logistics critical? .

Why You Should Embed Customer Service Metrics in Your Supply Chain

Speaker: Irina Rosca, Founder, sustainSCM and Director of Supply Chain and Customer Success Operations, Helix OpCo

Across industries, 81% of all customers attempt to take care of matters themselves before reaching out to a live representative. When there is so much information in customer feedback, why do supply chain managers leave such expensive insights on the table? Supply chain touches the product from conception until it arrives in the hands of the customer, and sometimes through the recycling process. Join Irina Rosca, Director of Supply Chain and Customer Success at Helix as she walks through the key questions to connecting the supply chain with the voice of the customer.

Metrics that Matter: Customer Service

QAD

Very little has more impact on a company’s success than customer satisfaction. True customer satisfaction is a measure of sales, delivery and after sale performance. For example, if you consistently backorder items or deliver them late, customers will eventually become angry.

Customer Service in Logistics Needs a Shift in Focus

Consumer Goods Logistics

These two words summarize the day of many customer service representatives (CSRs) across the world. Supply Chain Challenges Logistics Leadership 3PL Outsourcing Logistics Innovation Logistics Customer ServiceListen. React. Listen. React. Listen. React.

7 Best Customer Service Books CEOs Read

Supply Chain Opz

We evaluate books related to customer service based on sales rank, reviews/endorsement by leading business leaders and show you the best customer service books. Finding Best Customer Service Books When we talk about customer service, people will usually think about the hotel and tourism business or banking business where products are less physically or tangible. What if you provide subpar customer service and customers run away?

FMCG SKU Proliferation: How this affects your Customer Service

Enchange Supply Chain Consultancy

Do you know how this proliferation is likely to be affecting your customer service? When you have 16+ variants of the same shampoo pack size you can understand why picking errors occur, stocks become inaccurate leading to lower customer service levels.

Escaping the supply chain Catch-22: customer service vs. rising costs

Alloy

Retail supply chains catching up to Amazon. Competition to make and distribute consumer goods is at an all time high. Despite cries of a retail apocalypse, retailers like Walmart, Costco, and Target are all outperforming Amazon in the stock market this year.

How a “Disruptor” is Using Supply Chain Innovation to Deliver Exceptional Customer Service

The Network Effect

The post How a “Disruptor” is Using Supply Chain Innovation to Deliver Exceptional Customer Service appeared first on The Network Effect. Automated Future Consumer Goods Digital Supply Chain Retail Supply Chain Management The Network Effect Visibility high-tech Republic Wireless supply chainOne innovative company is taking on the big four wireless carriers and other players in the consumer wireless market.

Master data management and the hidden costs of customer service

The Network Effect

A MDM strategy enabled with today’s cloud-based network platforms begins with the basic premise that healthy financials are driven and sustained by a healthy relationship with our customers. But what are the hidden costs of providing these higher levels of customer service?

5 Best Practices in Omnichannel Customer Service!

Supply Chain Game Changer

The Omni-channel Approach to Customer Experience! Top of mind for customers is swift and consistent support–hence the rise of omnichannel customer service. Today’s customers no longer simply rely on calling customer support for assistance. Subscribe Here!

How Supply Chain Analytics Empower Digital Transformation

Cerasis

Digital transformation is inevitable, and digital transformation within the supply chain has the potential to streamline operations, reduce costs, and offer a better work environment for employees. The proper use of supply chain analytics is crucial to digital.read More.

Better Customer Service (and More) Through Exception Management

ModusLink Corporation

The post Better Customer Service (and More) Through Exception Management appeared first on ModusLink Global Solutions. Value-Added Warehousing & Distribution logistics supply chain shipping freight Exception Management Transportation

Executing Customer-Centric Supply Chain Strategies

Supply Chain Shaman

Definition: “Customer - centric is an approach to doing business that focuses on providing a positive customer experience both at the point of sale and after the sale in order to drive profit and gain competitive advantage.” What is a Customer-Centric Organization?

How to Develop a Supply Chain Strategy Like Amazon

Cerasis

From fast, affordable shipping to great customer service, consumers can find pretty much anything they need on Amazon. The post How to Develop a Supply Chain Strategy Like Amazon appeared first on Transportation Management Company | Cerasis.

Building a Triple A Supply Chain: Ten Tactics That Work

Supply Chain Shaman

” Here is an excerpt from the article: “…it isn’t by becoming more efficient that the supply chains of Wal-Mart, Dell, and Amazon have given those companies an edge over their competitors. First, great supply chains are agile. Supply Chain Planning.

Global FMCG Supply Chain Transformed by Analytics

Enchange Supply Chain Consultancy

The Challenge A leading global FMCG company undertook an aggressive supply chain improvement programme across 150 markets. Customer service FMCG KPI Supply Chain Inventory Management & Stock Control Supply Chain Analytics

Supply Chain Agenda of Pierre Mille, VP Group Planning & Customer Service Excellence at Carlsberg Group

Supply Chain Movement

“We are evolving towards a more customer centric supply chain”. Pierre Mille, VP Group Planning & Customer Service Excellence, Carlsberg Group. A series of acquisitions inevitably led to a complex supply chain for global beer brewer, Carlsberg.

Help Supply Chain Planners Be More Successful In These Uncertain Times

Supply Chain Shaman

As I shopped at Best Buy for office supplies, I struggled to not think about the massive disruption of electronics supply chain. As markets shift, supply chains struggle to adjust. Supply chains operate blindly on order data.

FMCG – Hunkering down for Supply Chain Analytics

Enchange Supply Chain Consultancy

I remember being asked to hunker down during a supply chain training course many years ago and I had no idea what I was supposed to do. Customer service FMCG CEO Inventory Management & Stock Control Supply Chain Analytics ITHave you ever “hunkered down”?

Wanted: Supply Chain Architects!

Supply Chain Shaman

Manufacturing is the foundation of my interest in supply chain management. Supply Chain and Design. This was the beginning of my journey from manufacturing to understanding larger supply chain concepts. Figure 1: Definition of the Supply Chain Organization.

Frock Stocks & FMCG Supply Chain Inventory Decisions

Enchange Supply Chain Consultancy

Customer service FMCG Pharma Inventory Management & Stock Control Supply Chain Analytics

FMCG Supply Chain & the Rugby World Cup

Enchange Supply Chain Consultancy

You also have to pass the ball backwards in order to make progress and move forwards so that presents a challenge in rugby supply chain terms. Such a result would mean the English rugby supply chain was slick and fast with customer service approaching 100%.

Chainalytics Among Top Supply Chain Firms in 2019

CHAINalytics

Chainalytics, a recognized global leader in supply chain consulting, analytics, and market intelligence, is proud to announce that it has been included in the 2019 edition of “100 Great Supply Chain Partners,” an annual list of top supply chain companies compiled by SupplyChainBrain.

Seven Thoughts to Build a Customer-Centric Supply Chain Organization

Supply Chain Shaman

In my work as a supply chain analyst, and Founder of Supply Chain Insights, I attend many supply chain conferences. Customer segmentation, and building a customer-centric supply chain, is a popular topic at conferences.

Ocean Transportation: Don’t Sacrifice Customer Service

CH Robinson Transportfolio

Global Transportation: Get the Customer Service You Deserve. While no one can predict the effect these alliances will have on pricing, a common fear for many shippers revolves around the impact on customer service. Robinson for balance between cost and service.

Five Reflections From Supply Chain Planning Benchmarking

Supply Chain Shaman

In my work with Supply Chain Insights , I immerse myself in learning. I continually question my long-held beliefs on supply chain excellence. . When readers finish a Supply Chain Shaman blog, I want to drive a set of unique takeaways.

Announcing the Supply Chains to Admire for 2019

Supply Chain Shaman

I feel that topic of supply chain management is analogous to the downward cycle of the news channels. What Drives Supply Chain Excellence? I analyze supply chain management. They lack of a standard definition for supply chain excellence adds to the confusion.

Supply Chain Diagnostic: A Four-Step Process

Supply Chain Shaman

Time For A Supply Chain Check-Up? When a company contacts me to help them with their supply chain, the pain is usually a gap in customer service. To complete a supply chain diagnostic, I take these four steps: Step One.

Restaurant Supply Chain: The Secret Weapon Against Diner Defection?

The Network Effect

The post Restaurant Supply Chain: The Secret Weapon Against Diner Defection? Restaurants Supply Chain Management customer service foodservice restaurants supply chain“Maybe we should try somewhere else tonight.” That’s something you as a restaurant company manager would never want your loyal. appeared first on The Network Effect.

An executive’s guide to AI in supply chain management

Kinaxis

by Alexa Cheater Faster, smarter, more profitable supply chain decisions. But that’s starting to change as future-focused executives see the potential to improve profitability and productivity by making faster, smarter supply chain planning decisions.

Supply Chain Visibility: Beyond “Where’s My Truck?”

Talking Logistics

I’ve been an industry analyst for over 20 years and achieving timely and accurate supply chain visibility has always been — and continues to be — a top priority for companies across all industries. The Maturing of the Supply Chain.

The Digital Supply Chain: How Are Supply Chain Managers Responding?

Cerasis

How do you define the digital supply chain? Do you isolate it to processes involving the internet, or do you take a more progressive approach and combine cloud-based technologies, integration and unmatched customer service into one, data-based solution? Supply Chain