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Cognitive Technologies are Enhancing Customer Service

Enterra Insights

” Whether you call this customer service or customer experience, making a good impression on customers matters a lot. That means customers expect a seamless, end-to-end experience whether they are shopping online or in a store. Cognitive Technologies and Customer Service. ”[2]. ”[4].

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6 Key 2021 Supply Chain Trends to Watch

GlobalTranz

As the logistics industry prepares for the 2021 supply chain trends, an uncertain future becomes the problem. The post 6 Key 2021 Supply Chain Trends to Watch appeared first on Transportation Management Company | Cerasis. So as the year has.read More. So as the year has.read More.

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Top Five Transportation Trends

Logistics Viewpoints

In my presentation, I highlighted five key transportation trends that are changing supply chains from a technology standpoint. The first of the transportation trends is the network effect is at the heart of supply chain transformation. The second of the transportation trends is innovation in TMS. The Network Effect.

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The Top 15 Retail Trends for 2022

ToolsGroup

The Retail Trends Shaping How We Shop in 2022. Whichever reasons fuel the motivations of your target market, here are the top trends shaping how they’ll buy – and how you can stay front of mind and ahead of the competition. Two years later, stores have reopened, but digital commerce is projected to maintain its upward trend.

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Webinar Recap: Procurement 2022, Big Trends and Predictions

ivalua

Last week, Ivalua partnered with Ardent Partners to discuss Procurement 2022: Big Trends and Predictions. . Procurement 2022: Big Trends and Predictions. #1. to analyze market data, industry factors, and sourcing information to identify and find pricing trends. Procurement Technology Trends . View Webinar Replay.

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Metrics that Matter: Customer Service

QAD

Most people realize that on-time delivery plays a key role in how business’ satisfy customer needs, but customer satisfaction can be an expensive undertaking if the company doesn’t manage all aspects of customer service and the business processes that affect them. Measuring Customer Service and Satisfaction.

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Top E-Commerce Trends in 2019

Talking Logistics

Winning this race depends on how quickly you can scale your offerings including customer service, delivery and the returns process. Customers continue to adopt a “get it now” mindset which must be embraced by retailers. Top trends shaping e-commerce in 2019: Improved shopping experience on mobile devices.

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