The theme for this year’s International Women’s day, Count Her In: Invest in Women. Accelerate Progress establishes a poignant tone for fostering authentic change. It mirrors the dynamic landscape of today’s data-driven environment where change is the only constant.

The last third-party cookie has finally crumbled, privacy laws are tightening and now, Generative AI is quickly ushering in a new era of innovation and adaptation.

With mounting research demonstrating that gender diverse teams outperform their peers time and time again, we turned the conversation over to the exceptional women thought leaders who are at the forefront of shaping the narrative surrounding Gen AI.

Gen AI unlocking potential customer experience

Julie Shainock, Managing Director Travel, Transport & Logistics (TTL) at Microsoft (pictured left) says Generative AI is set to drive personalisation, particularly in her fast-evolving industry.

Shainock is responsible for developing Microsoft’s point of view and future strategy for our WW Travel and Transport Industry. She is focused on leading the airlines, hospitality companies, cruise and freight logistics and rail companies to driving innovation that will enhance the customer and employee journey, while driving increased productivity and cost reduction with the use of Microsoft’s technology and its ecosystem of solution partners.

“Generative AI is set to revolutionise the Travel, Transport, and Logistics industries by delivering unprecedented levels of personalisation, efficiency, and innovation,” she says. “It’s not just about automation; it’s about creating intuitive, seamless customer experiences and unlocking new levels of operational efficiency. For organisations to tackle the full potential of Gen AI effectively, establishing a clean data foundation and a clear strategic vision for desired outcomes is critical.”

Lisa Gately, Principal Analyst at Forrester (pictured right) says during the past year, we’ve seen Gen AI capabilities appear in the marketing technology stack along with a rise of multimodal capabilities, where AI models can understand, interpret, and generate content across multiple formats like text, images, audio, and video.

“It can be overwhelming to understand which systems do what tasks and to determine which ones to embrace. However, making time to learn about these capabilities is important,” she explains.”

Gately has 20 years of experience in B2B technology content, communications, events, and services marketing. She helps Forrester clients build and optimise their B2B content engines and transform them into competitive differentiators. An evangelist for audience-centric content strategy, content marketing, and content operations, she sees Gen AI as bringing more power to content creation, audience engagement, and personalisation.

“Content use cases aren’t only a practical entry point for scaling Gen AI adoption; they also represent a large part of an organisations’ activities and offer enormous potential for enhancing the customer experience and speeding time to market. Acting now is essential because the pace of change for Gen AI will only accelerate,” she adds.

Unlocking the power of customer data

According to Joyce Gordon, Head of Generative AI, Amperity, “Gen AI (pictured left) is only as good as the data that powers it. And since customer data is notoriously complex, it takes a different AI process to unify it into accurate, comprehensive profiles that can feed your Generative AI tools to get the best results.

Gordon leads Amperity’s generative AI product development and strategy. She’s also worked on the product development for many investments across the ML and ML Ops spaces, including launching Amperity’s predictive models and infrastructure used by many of the world’s top brands.

“Customer data tools can use AI to power critical processes behind the scenes, including data unification, insights, and predictions, so you have the answers to the questions “Who are my customers? What did they do? And what should I do next?”

“In a world where the same Generative AI tools for activation are available to everyone, the data you feed into your Gen AI systems will be a key competitive differentiator, since it determines the quality of the output. In short, it’s not enough to have AI tools at the last mile — it needs to be part of your approach from the first step.”

A pivotal moment set to reshape the future

Teresa Sperti, Founder & Director, Arktic Fox (main picture) says there are pivotal moments in the digital era that fundamentally alter the trajectory of the industry – the birth of social media and the launch of the iPhone were some of those moments. And I believe the launch of ChatGPT is another one that really lit a match to the adoption of Gen AI.

Sperti is a highly seasoned and regarded digital and eCommerce leader with over 20 years’ experience working with and for leading brands including Coles, Officeworks and World Vision among others. Since establishing Arktic Fox four years ago, Teresa and her team have been partnering with leading brands and scale up retailers and CPG | FMCG brands to drive eCommerce adoption and capability build, to enable better utilisation of data to enhance experience and deliver better omnichannel experiences and supported brands to utilise and invest in tech to underpin their strategy.

“In the tech world, we are already seeing strong adoption of Gen AI within marketing platform interfaces to automate creative development and support and enable smarter decision making,” she says. “However, it is still very much the early days for Gen AI , and I think we’re just scratching the surface. Brace yourself for a whirlwind of change in this space over the next 12 to 24 months.”

The Future of Gen AI in Marketing

The female leaders in marketing have spoken, and their insights demonstrate the importance of embracing Gen AI not only as a tool for innovation but as a fundamental pillar for cultivating growth and establishing meaningful relationships within the rapidly transforming data-driven landscape. Let’s make 2024 the year we harness Gen AI to its fullest potential and unleash lasting, genuine change for the better.

 

About Amperity

Amperity delivers the data confidence brands need to unlock growth by truly knowing their customers. With Amperity, brands can build a unified customer profile foundation powered by first-party data to fuel customer acquisition and retention, personalize experiences that build loyalty, and manage privacy compliance. Using patented AI and machine learning methods, Amperity stitches together all customer interactions to build a unified view that seamlessly connects to marketing and technology tools. More than 400 brands worldwide rely on Amperity to turn data into business value, including Alaska Airlines, Brooks Running, Endeavour Drinks, Planet Fitness, Seattle Sounders FC, Under Armour and Wyndham Hotels & Resorts. For more information, please visit www.amperity.com or follow us on LinkedIn, Twitter, Facebook and Instagram.